Closed request email notification not working.
So, I have this issue with e-mail notifications. When an email creates new request, e-mail notifications to technicians is sent. When an email creates new request, e-mail notifications is sent to a group. When a request is updated, e-mail notification
Hide Template from Form loading Page
I'm trying to hide the template drop down from form loading page
Notify staff by email if a form requires their action
Hi I have a form (several actually) but for example, a New Starter form, whereby a Line manager may tick boxes for certain requirements such as 'Needs Laptop'. What i'd love to be able to do, is set it to send a certain individual or team, an email,
VIP User Report
I don't see a report we can run to see which users have been marked as VIP users by our techs. Would this be a custom query? Or are there 'Requester' report types that can be used to create this report that I am missing?
Description in Conversation from System
Hello, Why is the Description in System Conversations, showing HTML tags?
Office 365 mail not fetching
E-mail settings saved successfully. But unable to connect with mail server - Authentication Failed using the given username and password, I set up the account on my outlook and its working fine,what could be the problem?
Request LifeCycle: change status atuomatically?
Hello, in SDP, is it possible for a service request that is following a request lifecycle to change the status automatically if the requirements of the transition phases are fulfilled or it need to be clicked on the ticket page by the user?
[SDF-33836] Configure the format for ticket number
Is it possible to configure the format for ticket number? For example, start with year, month and date: 20220712XXXXXXX, and start with ticket type SR20220712xxxxxxx, or start with place of incident: XX-IN20220712XXXXXXX In this way, from the number,
[SDF-52002] Request Closure Code presented in email notification to requester
Good afternoon, Does anybody know if its possible to add the Request Closure Code onto the email template that goes out to requesters on request resolve/close, similar to the way you can add tags such as $RequesterName or $Resolution ? I'd like to inform
[SD-104099] Solarwinds integration - gone? v 13008
I see in the error logs: But I'm not using Solarwinds integration and I don't see the connector listed anymore to turn it off:
FAILURE :E-mail settings saved successfully. But unable to connect with mail server - Authentication Failed using the given username and password
Hello Everyone, Kindly be note that we have issue with O365 mailbox. We have tried POP (995) and IMAP (993) to insure it wasn't our firewall we disabled to test. We are receiving the following error: "unable to connect with mail server - authentication
ME SDP v13 SSL Certificate installation Failure
Hello, I have been following this manual https://www.manageengine.com/products/service-desk-msp/help/adminguide/introduction/install-ssl.html to the end. But after restarting as part of the procedure, the service fails to start up. What could be going
13004 upgrade prompts to change backup password, then closes
We are currently running SDP 13001. When trying to install the 13004 service pack the upgrade check displays this message: Kindly change the default backup password before upgrade Then the updater closes. I've never seen this before on any other upgrades.
"Mail Fetching running but suddenly not working starting last night "
last night we started to have the following problem https://pitstop.manageengine.com/portal/en/ticket/24001728800710
[Security advisory] Authenticated local file disclosure vulnerability in AssetExplorer
Dear customers, This is a security advisory regarding the authenticated local file disclosure vulnerability in inline image handling in AssetExplorer, which has been identified and rectified. AssetExplorer users with version 6976 and below might be
Can no longer host PDFs
We have several PDFs that we link to from the self-service portal. For instance, we have a phone directory that uploads via an external script to [folder location]\ManageEngine\ServiceDesk\webapps\ROOT\Phone_Directory.pdf daily. I admit it was sort of
Exporting applications from the tool
We wanted to ask you if there is any possibility to export the requests/emails from one of the tools we have with you. That is, we would like to have a log or a .pst file from Outlook to be able to visualise all the requests/emails that are currently
Integration the PhishER with the ServiceDesk+
Hi, Can we integrate the PhishER with the ServiceDesk+ to get the high priority threat emails. Please suggest me the solution. Thanks in Advance.
SQL Query for custom incident additional fields
I'm look into amend a SQL report I have written which uses the Workorder and CategoryDefinition tables to bring in a custom additional field name and result. Does anyone know which tables to use along with Joins etc.?
Requests Home Page - Display Multiple Queues
Like to ask for a feature (if not already available). On the Requests home page where requests are shown depending on which filter is applied, we would like the ability to display 2 queues. In our case, first queue would show all requests assigned to
Disable PostgreSQL Service?
I just implemented the free version of ServiceDesk Plus where I work. We have a corporate MS-SQL instance that I moved the database to. Is there a way to disable the PostgreSQL service so it does not consume server resources?
[SDF-87709] Help text in checklist not showing
I created a checklist and added help text description but it's not showing when I use the checklist
13007 Upgrade Custom Header Missing
Hello all, just upgraded to 13007 and now the custom header in ServiceDesk Plus will not load. Its just stuck on the default instance logo. Is there anyway around this or another way to add it from the server side maybe?
How to upgrade form Manageengine Service Desk Plus to MSP edition
Like in title. I want to upgrade my SDP to MSP edition. How i can to do?
Can I make resource info questions mandatory for the requester?
In the Service Catalog I have some templates where I have listed a number of questions for the requester to fill in, under the Resource Info section. I would like the requesters to fill these in but I can't find any way of making them mandatory like you can with other fields.
Manage leaving technician's ticket history
Hi support team, we would like to get assistance with our queries with the ManageEngine ServiceDesk Plus. We are currently using the free subscription version 11.1 Build 11100. We would like to know how we can retain tickets information history and who
[SDF- 104020] Default the approval process in Purchase Requests
I was wondering if it is possible to default the 'enable approval process' by default when a PR is created and also set the Approver? Thanks in advance!
[Security advisory for CVE-2022-35403] Unauthenticated local file disclosure vulnerability in ServiceDesk Plus
Dear customers, This is a security advisory for CVE-2022-35403 regarding the unauthenticated local file disclosure vulnerability in inline image handling in ServiceDesk Plus, which has been identified and rectified. This affects on-premises users of
ERRORCODE 1007 - Data inconsistency
Hi. I'm trying to update SDP from version 13005 to 13008 but I obtain this error during the process. Can I send you the logs to analyze and understand where is the problem? Thanks in advance.
Interfacing JIRA with ServiceDesk Problems and/or Changes
Hello, We are already using Servicedesk as our customer support application, and are considering JIRA for project management. Ideally, we would want to push information from SDP to JIRA and vice versa. Has anyone tried this? Thank you, Gordon Kramer University of Massachusetts
[SD-103916] "Security fix banner" in ServiceDesk Plus 13008
Hi, Team! The following banner, that points to Endpoint Center v10.1.2220.5 (https://www.manageengine.com/products/desktop-central/service-packs1.html?dci&dci-cu) is present in SDP, even though we have updated our EC instance to 10.1.2220.5. SDP version
Changes - Prevent changing stage with empty planning description
Hi there, Related question Is there any way to prevent change stage (for example requested to planning complete) if those fields are empty. With "Closure Rules" only prompt for closing stage. We want to preventing stage changes if one of these field doesn't
Task Level Reminders
We would like to have the ability to set reminders at the task level. Currently we can do this on a request, but not for tasks. We only see reminders for the approaching start time. If the task is only partially complete, the tech may need a reminder
Custom User Report
I have added several custom fields to my users - I am now looking to have a report run which will list all of the users including these additional fields. For example, one of my new fields is called 'Has Credit Card' with the option to leave blank or
Asset - connect custom fields to product type
Currently we can only create a custom field that belongs to all product types. In my case i have created SIM Card with an custom field "contract" that contains a list of phone contracts This will be shown now on all product types.
Error in version 13008
Just me?
Help! Locked out of my Service Desk
Hi, I seem to have hit a problem with my installation of service desk plus. We have just changed domains and in doing so have moved SD from the old to the new. I logged into SD and changed the LDAP settings to point to the new AD and since then we have been unable to log in. We have reset the local admin account following the steps here (http://forums.manageengine.com/topic/servicedesk-admin-password-reset), however this does not work. I seem to be at a loss as to what to do next, any help
Alphabetical list of Support Groups
We've noticed that the list of groups loses the alphabetical sorting when a ticket is created. The sorting is visible when editing the form but not in a new ticket:
How to clean /opt/ManageEngine/ServiceDesk/inlineimages/WorkOrder directory
Hi, how to remove old files from "/opt/ManageEngine/ServiceDesk/inlineimages/WorkOrder" thx
Error on user reset password
When I try to reset the password on users ServiceDesk shows this error “The value indicated for the “resetPwdButton” parameter is not valid.” Please, could anybody help me?
Next Page