Hello everyone, how are u?
In ServiceDesk Plus on premisses, is there any way to make that if an incident doesn't have asset field completed, it cannot be closed?
This
I cannot mark that field as requiered at incident template level, and I don not have the option to have that field completed at rules to close an incident level.
Is this possible?
Data:
- Version of SDP: 12.0 Build 12000
Thanks regards.