Searchable Employee List
Our work environment is a bit different then most others. Our general employees (we call them agents) do not open tickets themselves. They reach out to their supervisors who in turn open the ticket for them.
Right now by default the requester (the supervisor) has a searchable field for name and their assigned asset is automatically populated in another field.
I need the agent they are opening the ticket for to have a searchable name field that also auto populates their asset information. How do I do this>?
Right now by default the requester (the supervisor) has a searchable field for name and their assigned asset is automatically populated in another field.
I need the agent they are opening the ticket for to have a searchable name field that also auto populates their asset information. How do I do this>?