Has anybody have an good alternative for using the API for sending an Reply on a ticket. We recently upgraded to 14004 (from12007) but now we cannot reach the apiv1 endpoint anymore (error 400). Creating a note and showing that to the enduser is not the desired alternative and using an external smtp server to send the mail to the user and to SDP is not a good option, because the status of the request changes when the mail arrives in SDP (changes to open). This is a real showstopper for us because we depend heavy on automations and most of them break somewhere in the process now.