Vendor - Additional Fields?
Nowadays is quite common to have online account with vendor who offers purchases though their e-commerce site so we have to keep details about it. There usually couple of phones that you need to know (account manager direct, 800, technical support). I don't think anybody cares about fax numbers anymore at least not IT guys. In short, how can I add more fields to Vendor?
How to create a request in another instance from another request.
Case: If I have a request in one SDP instance, and by one of these two actions (approving the request or closing the request), a new request is created in another SDP instance. What steps would I have to take to perform this action?
How to create a request, from another request in another instance when approving or closing the request.
Case: If I have a request in one SDP instance, and by one of these two actions (approving the request or closing the request), a new request is created in another SDP instance. What steps would I have to take to perform this action?
In Asset Explorer, when importing a CSV file I get this message: The value indicated for the “chooseCSV” parameter is not valid
En Asset Explorer, al importar un archivo CSV recibo este mensaje: El valor indicado para el parámetro "chooseCSV" no es válido
Create tasks as requests
Hi My client has a New User service request, via the Service Catalogue, and there are multiple tasks associated. Some of these tasks are important enough that we would like to have them raised as associated requests. Is this possible, and if so, how?
After License expiry Service Desk Plus is not starting
I have installed the SDP 7.0 trial version and license expired on 2nd October. I requested for extension of license to evaluate and present the SDP to our management. I got xml file containing licenses information by email. But the problem is that I can not launch service desk application to apply new license as application is not starting. Is there any other way of applying license such as through command line. Regards
Calculate the sum of the numbers entered in a custom field
Hi, Calculate the sum of the numbers entered in a custom field We have a form that contains a numeric custom field. After completing this field, we want to create a report that calculates the sum of the numbers entered in a custom field and displays the
How to - Get strings on Request Description and set it on an filed
Hi, How to - Get strings on Request Description and set it on an filed?
Survey link table
Hi, I want to send survey link by SMS to requester. I want to get survey link and send in SMS content. I want to write a custom trigger that when request resolved by technician, run send SMS script. What should I do? Where is table that keep survey link?
Worklog Type : When will it be synchronized to ZOHO Analytics?
Hello - We have a huge dependency on Worklog Type at our Organization and it would be a huge help if this field was synchronized down to ZOHO Analytics. Can you please let me know if this is on a roadmap? Thank you.
Help with SQL query for tickets over 1 year since they were last active
I have a script to auto close tickets, but I don't want to have to keep updating the SQL query with the date. Using the custom report builder, I have: Display Columns - Request ID Request Status - is not 'Closed', AND Created Time - less or equal '2021-08-31',
Problem with schedule asset import from remote server
Hello to everyone , I am facing a problem after upgrading the central server to 6977 build . The problem is that the automated schedule scan is not working. The zip file transferred to the the remotedata folder , the import starts but never be completed
Problem with scripts used in Auto Close Custom Script
I am working on implementing a Custom Schedule based on the following article: How to automatically close requests that are in a specific status. (manageengine.com) I ran into several issues when using the AutoClose_v3.py script. I'm currently running
system halted : manage engine service desk plus
Hello Dears i have a problem with my manage engine service desk plus i upgraded my manage engine service desk plus form 11.1 build 11138 to build 11200 and it was successfull after sometime i upgraded my manage engine service desk plus from build 11200
Failed Udate to 12.0 (1200)
ServiceDesk 11.3 (11309) Update to 12.0 (1200) Microsoft SQL Server 2017 CU27 [14.0.3421.10] After update to 12.0 (1200) Active Directory users can not login. Using local authentication (admin) can login but home screen looks like a "new" install, No
Report of users field "Requester allowed to view"
Hello, Is possible to know which users in ServiceDesk Plus (version 11, SQL Server) have the following option configured? Requester allowed to view --> All their Department requests Thank you.
Help with SQL query for tickets over 1 year since they were last active
For scheduled data archiving, we have the rule to archive tickets for 'Closed only' and 'Closed date before 3 years'. We want to ensure that tickets are not left open so that they can be properly archived, and not take up excessive and unnecessary space
Unable to log in / Reset admin password
I have just (well yesterday) installed the latest version of ServiceDesk Plus; and it is setup as the trial version. I am in the process of setting this up so i have created a new admin account called admin. I deleted all the other admin accounts.
Displaying printer information in Arabic as ???? after scanning with snmp protocol
HI After scanning the printer with the SNMP v1,v2 Protocol,Then I change the language to Arabic and click on the name of the printer in the Asset section , all the items in the printer input units section and Printer Marker Sub Units and Printer Marker
custom scripts not working
Since a fiew days my custom scripts want run. I always receive the following error. Cannot run program "powershell.exe" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess error=2, The system cannot find the
Notify an individual by email when a request is submitted for a particular template
Hi folks, I would like to alert a specific user by email when a ticket for a certain request is submitted. The ticket would be submitted via the support portal using a templated request (specific template), and I want to alert the manager of another group
Task status actions?
Hi All I have a task status of Cancelled which is either a default or a previous tech added it ( it just closes the request with no further questions or resolutions). I would like to have the same functionality for a Reviewed and Closed status - how can
ServiceDesk Plus Update 10503 and missing Service Catalog
Hi all, We have updated to the latest version of SDP (10503) and I was looking forward to the new look and feel of the Service Catalog. I can go in and change the layout to the new card view, but I cant see anything. in fact all views are now broken.
incedent cataloge doesn t display to demander
i already create incedent template modules but it doesn t display to the users only the default tecket are display is look like that
ITMS service desk user sites keeps disappearing
I have an on-premise service desk plus with latest version, i noticed that every one day the user sites disappear and i need to sync AD again. kindly advise
[SDF-72549] managing O365 software in Manage Engine
O365 isn't scanned software. Does anyone know the best way to set this up in ME so it all links through the users and contracts etc, with the PO.
[SD-36629] Approve description
When approver approved a request and add description, I dont' see the Approve descriptions in History?
Automatically sending a email on ticket close
Hello everyone, I am currently trying to make it so when a ticket status is changed from open -> closed it sends a email to a specific email entered by the requester. The whole idea is that we have a user onboarding ticket, HR makes the ticket and we
Automated task assignment problem
Hello, I have added tasks to a template, but only have them assign if certain criteria is met when the user/technician is submitting the ticket. However we have a business rule in place that when a ticket is emailed in with a specific subject, it auto
change icon in the title tab to custom icon
I am trying to change the icon in the title bar (a.k.a. the broweser tab) I have already changed the rebrandinfo.xml to change the title across all of the pages, but i would like the change the icon as well. How can i do this? thanks
Rebranding - Text and logo in the browser tab
ServiceDesk Plus - Be Your Own Brand An interesting conversation regarding rebranding ServiceDesk Plus has come up recently. Basically a customer had used themes and custom logos to change the appearance of their ServiceDesk Plus installation to suit the organisation. However, they wanted to change the ManageEngine ServiceDesk Plus title text and logo in the browser tab when using the product: Now it's been possible to change these options for some time but it can be a little confusing as to the
[SD-104834] Task Notification - Contain details from the request they are connected to
I have just noticed today that it appears our Task notifications (from the template for "E-mail the group technicians when a Task is assigned to a group.") no longer include details from the request that the task is connected to. I thought that is what
Promote a Request to a Change
Is there a way to promote a Request (either Incident or Service) to a new Change? Ideally Request would get closed, history would note "promoted to Change ID 5555", All Request Info would transfer into a New Change using default template. Possible now or would this be an EXCELLENT new feature request? Thanks
[SOLVED] How to delete "administrator" and "guest" in acces portal?
Hi How i delete or hide "administrator" and "Guest" from de acces panel?? Thanks a lot
Importing requests does not import the created date
I have old requests from our old system I'd like to import, but when I do, the created date is always today's date. I've tried via CSV, Excel, etc, always changing the date format to fit the file, but it never seems to work.
Service desk plus / Service de messagerie Office 365
Quels sont les paramètres nécessaires sous les paramètres du serveur de messagerie pour configurer les paramètres de courrier sortant et entrant et sortant pour Office 365 dans Service Desk Plus ? j'ai essaye de configure mais ca ne fonctionne pas. Serveur
End of Support for NTLM SSO
Dear users, We would like to inform you that we'll be permanently removing support for the NTLM SSO which is considered as outdated. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend our customers to switch to
Unused categories, sub categories and items
I'm looking to run a report of unused sub cats and items over the last year. A previous question had a link to a thread which no longer exists. How can I run this report please?
SLA Escalation
Hello, We have several service groups and several team leads. We would like to put different service groups and Team leads in one escalation level. Is there is anyway that we can make this happen? to differentiate between the Technicians and Team Leads
Change approval Levels should trigger automatically
I am defining workflow for Change. During that I need multiple approval levels which should be triggered automatically once change reaches to Approval stage. Once level 1 approved, should trigger 2nd level and then 3rd, only then change status update
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