Issue running custom scripts after updating to 13008
After updating to 13008 we are now getting the below error when trying to run custom scripts. Invoke-RestMethod : The request was aborted: Could not create SSL/TLS secure channel. I've confirmed that TLS1.2 wasn't enabled as a security protocol for our
[SDF-101575] Space management
Hello, Just watched the new features session, and found the Space Management function under the Facilities instance pretty interesting. Is there any plans for this to be made available under the IT instance? Not sure about other companies, but I believe
How to refer to default settings in Business Rules and SLAs for sites
Hi I have about 21 sites and every site has its own Support Groups but all sites have the same SLA and Business Rules. SDP must copy SLA and Business Rules from the default setting to other sites and when an SLA or Business Rules had changes in the default
Cannot select "Vertical" display value if user display language term is not equal to translation
When adding a custom field using the type checkbox with multiple values it's impossible to use "Display values: Vertical" when the user display language translates to something other than "Vertical", i.e the swedish translation is "Vertikal". Select list
Set Category and Sub-Category in a Custom Script
I have ran into an issue of not being able to set the category and subcategory for a ticket using custom scripting in form rules. I have created a category "Network" and Subcategory "Wireless", and I am currently running the following code to no success.
Issue using a custom schedule script to close tickets
Hi, Referring to this article in the Custom Scripts knowledgebase: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-close-requests-that-are-in-a-specific-status-3-12-2019 We want to close all spam tickets, so this is the SQL
Auto close a specific service request
Hi, looking for some guidance on something - I want to create an automation trigger with a custom action. I would like to be able to trigger an email to send to the requester and auto closure of a specific service request template. To put the forum in
Remove/hide default incident template
Hi, I need to remove/hide default incident template from technicians view. I've hidden it from user's view but now it needs to go away from technician view completely. Thanks.
Having Trouble While Working on this Software
Hello everyone, I have been having a problem for a few days that I cant seem to solve it anymore. I recently installed this software. But for a few days I am having a problem when I am working on this I received this error message "explorer.exe class
Add Column under change
I would be able to add a new column. I would see the "Implementer" under assets. Is this possible?
[SDF-64099] Click-to-Edit fields in ticket list
Hi guys, Just as an idea, would be great to be able to have click-to-edit fields in the list of tickets, such as: priority, category/sub-category/item, assigned to. Would make categorising and assigning fast and easy. What do you think? Thanks!
Digital Signatures
Morning All, Has anyone integrated a digital signature system into Service Desk Plus. Scenario... When we on board new users we require that user to sign a policy. We have a requestor form in SDP for the new user but we then print off the policy and get
The Batch can not be applied Error Code 1009
Dears, Good Day kindly be not that I fact issue with update batch from Build 11100 to 11121 Error Code 1009. Please Find attached file updatemgrlog0.txt Details: Current Version: 11.1 Build 11100 Operating System: Windows Server 2012R2 Database: MS SQL
Can't login to Service Desk Plus (Free Edition) - You cannot visit (server name) right now because the website uses HSTS
When trying to login to Service Desk Plus (Free Edition) via Chrome (latest version) it shows the "Your connecton is not private" page then clicking on Advanced to try to proceed we get this message with no option to continue: bspvmgr2 normally uses encryption
Approval Link for Requests creates an error
When users click the $ApprovalLink in the email they receive, instead of being taken to the Request, they receive the below error. I receive the same error if I click on the link as well. The link in the email looks like it is sending the user to their
How to enable request creation on behalf of
Hi, how do I enable the opportunity for users to create a request on behalf of another other user? Best regards
Notification Rules. Error while editing notification template
Service Desk Plus. Version: 12.0 Build 12001 When I try to click on the Customize template links (/NotificationContent.do?notifType=RequesterAck_E-Mail), I first get a "NTLM Failed Redirecting To Login Page.." message for a short time, and then give an
Subcategories Not Displaying in SLA Setup
Hi, I'm attempting to setup custom SLAs for one of the teams in my organization and I'm attempting to have the SLA applied depending on the Category/Subcategory selected when the ticket is created. If you look at the image above, this shows the subcategory
Email Commands - Included in email to create a ticket?
I am trying to understand Email Commands a little better and see if I'm trying to use the right thing. I have Power Automate sending a notification email to the email address our SDP fetches from. I would like to have that picked up and a ticket generated,
How to send SMS to requester when technician reply to request
Hi, I want to send SMS notification to requester when only a technician reply to request. I didn't see any things in Notification Rule and Business Rule. What should I do? Do you have any solution for this request? SDP v13.0.08 DB: MS SQL Thanks for
How to - translate custom ticket status to other language
Hi All, I have created a custom "Status" in the Helpdesk section for the ticket status in Hungarian language, but we have an english client who is using the SD PLus in English and do not understand the status of the ticket as it is in Hungarian language.
Options to clean up Post-Completed billing reconciliation.
Probably a better question for a ME support ticket, but wanted to post here as well for potential similar experiences. We have a MESDP on prem instance that we've kind of just been pulling along for some time. It has a lot of bad data in it, and we have
How to populate user email adress in a request additional field
I found the solutions to populate a field with the name of a user as a pickable element with use of the referField function. ( $CS.referField("<FIELDNAME>","users",{url:"/api/v3/users"}); ) Is it possible to get the emailadress (or email_id or primary_email)
Multiple Site Question
I have Service Desk configured with multiple sites. The technicians are only able to view requests for the site they belong to. I don't want them to see other site's requests which is why they are not apart of SDSiteAdmins. On occasion User1 in SiteA
How to use Last update time instead of created time?
I want to show a report that shows me pending requests that have not been updated in X amount of days. Below is the query, but its using pending request by created time. SELECT QUEUEDEFINITION.QUEUENAME,COUNT(WORKORDER.WORKORDERID) 'Total Pending Count',COUNT(CASE
import assets error "choose csv value"
Hello, We are evaluating acquiring service desk with the assets option but trying with a csv import file with 2 test assets we always get the error: "choose csv value" when importing and we cannot move forward. any suggestion? Thanks. Jordi R.
Long Term Requests
Hello All, I'd like to know how other people are handling this or if anyone has any recommendations. We currently store our Future projects, / Tasks, things we need to do in Microsoft Planner. We would like to stop using Planner and put this information
Business rules will not copy from Default Settings in ServiceDesk
Hi I have changed the related settings on the sites because the business rules need to be copied from the default settings. But when a change is applied to the default business rules, these changes are not applied to the site business rules how can I
Two instances of servicedesk plus on one server?
I have a request to create a new, separate instance of servicedesk plus from our current one. Is it possible to run multiple instances of servicedesk plus on one server, or should we use a separate server for this?
Need new date parameter added - The stamp when forwarding the received date is using the initial date of the request. Not the last received date.
Currently, SDP stamps the received date with the initial date of the request. There is no $date parameter that I can use when forwarding or resending a request that is the latest received date. So my technicians have to copy and paste in the updated
Expand Customization Options
Hello, Under the 'Customize HelpDesk' page, how do I expand the # of top-line options? I have additional kinds of data that I need to add for technicians to fill out before closing or resolving a ticket. See attached picture for reference. Thanks,
This site can’t provide a secure connection
All of the sudden, I cannot access Service Desk on any browser. I get the error: This site can’t provide a secure connection I can access it fine on the server. Any thoughts as to why that would happen? It worked fine last week. Thanks
Custom field selection in SLA criteria?
Hello - We have Custom fields we want to use in the criteria when setting an SLA. Is there a plan to bring Custom fields into the drop down?
Keep me signed in
HI In the login page ' keep me signed in'. Can we set this value somewhere in a config file or DB value? My techs are complaining that they are logged out to often.
SDP 13008 Tab Key
Hi. I use to move between fields in SDP using tab key, but with the latest release 13008, if you move to a textbox (for example: worklog description) you can't move out from the box (tab key will be transformed into more space between words, as if you
Remove the letter limit in coloms
It is really annoying that there is this letter limit, and i can't be the only one thinking that. Just have a look at the attached screenshot. Can you please make it default with out the limit, and for those where it works better with a limit, then have
[SDF-46697] Assign task to user
Hi. There is any way to assign a task to an requester under requests?
Masterclass 2022 - Season 2- Episode 1: Design and create dynamic templates with ServiceDesk Plus (August 25)
Hi there, We're delighted to bring you a brand new season of the Masterclass series 2022. In the inaugural episode scheduled for August 25, you'll learn how IT teams can build custom templates to manage various ITSM practices like incidents, service
Age Report of pending tickets of particular support group
Can someone help me to get the query to generate the report of all pending tickets of specific group along with the age of ticket and report with number of tickets in different priority like below Priority 0-14 days 15-30 days 30-45 days 45- 60 days
Report on Asset's Supported by relationship with Support Level.
I'd like to realize a report showing the relationships between Workstations or Servers and Support Group including Support Level. Is there anyone who has already tried to get this?
Next Page