Delete patch installation files
Is it possible to clean out the old patch installation files for SDP located in the following directory? ManageEngine\ServiceDesk\Patch
[API] How to update a pick list UDF field through the API?
We currently have several custom UDF pick lists in our instance, and one of them is something we'd like to automatically sync from another source. I'm looking at creating a script to automate this for us so we can be sure the SD Plus UDF pick list stays
Proxy Reverse
Good afternoon. I have a question. Can ServideDesk be configured with reverse proxy? I use apache2 Thank you,
Project worklog reports
We need to run worklog reports on our projects and we need to be able to filter by the following parameters: Project ID Project Title Who did the work (Worklog owner) The worklog time logged (Time Taken To Resolve) Worklog Start Time Worklog End Time
Attachments with certain symbols are not uploaded to the ticket
Hi. When we have incoming emails coming from customers that have attachments, it seems that any attachments with a % or ~ within the filename get dropped, and are not uploaded to the ticket. Is there any particular reason why this happens? Are there any
Field and Form rule help
Hi, Can I get help on creating a field and form rule for a template that would: enable the 'CREATEDDATE' field for technicians (user) named (Jennifer X, Ben G, Steve O) and leave it disabled for all other users Thanks!
Back up
I have a problem when performing the Backup. I turn off the serviceDesk and follow the path C:\ManageEngine\ServiceDesk\bin\backUpData.bat, but when the backup is done, it throws a txt file, attached reference image.
Permissions
Is there any way of giving a user the access to the reports tab but not making them part of the admin group? The only way I can see of giving anyone the report tab is to add them to the admin group? Thanks
WinRM and SSH
Hi Does SDP supports WinRM or SSH for agent-less Inventory?
[SDF-81212] Request Conversations mark as read without actually sending a reply
Hello, I was woondering wether there is a way to mark a conversation as read without actually replying to the E-Mail sent by the user? Sometimes it is a vacation notice from outlook. Or just an info we needed. So we usually would not send a reply.
Need some features about Tasks
Hi I need a feature to set up autoassign for tasks and associate checklists with tasks. If these features exist, please guide me on how to use them, otherwise, Please give me some hope for future features.
[SDF - 104431]How to mandate checklists and Tasks in RLC
hi how can I mandate one or more checklists from a service template checklists in an RLC when technicians wants to go from one status to another. and same scenario about tasks mandation in RLC
How To Link To SDP Report Wiith URL?
How can an SDP customer created report be linked to using a URL? ManageEngine ServiceDesk Plus 8.0.0 appears to only provide access by manually navigating through a number of SDP page links: "Reports" (http://hostname:8080/CustomReportHandler.do) | followed by clicking the report name presented on the current reports list. A URL path is needed providing direct access to customer created report. This path can be emailed as a URL link. What is the actual path to a SDP report?
Instalacion
Hola quiero instalar ManageEngine en windows 10, y el proceso no termina, la barra queda suspendida, como la siguiente imagen.
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Office 365 - License Control
Hi, I found a lot of posts here asking for a feature in SD to control the Office 365 licenses. All replies from ME are the same: "We are working on that" But I could not see any entry in "Product Roadmap" page about this Could someone give me a real ETA for this feature? We moved all of our licenses to 365 and without a good software to manage this, we will have a big problem Thanks Paulo Santos
How can we let users choose from a people picker field?
We have the need to let users choose users from a people picker dropdown.... You do not want users manually typing in what they think a users login name is.... if they can choose the users email address from an auto complete field like CCemail, we can use that to get the username. But that functionality doesnt currently exist. $a = 'jdoe@contoso.com' $a.split('@') jdoe contoso.com $a.split('@')[0] jdoe disable-ADaccount -identity $a.split('@')[0] Basically we need a way, existing or not, to retrieve
[SOLVED]Service Desk does not fetch emails
Hello, Service Desk does not fetch emails. Value exists in Pending Count but it does not process mails. Service desk version : : 13.0 Build 13008 Screenshot and support file are attached. King Regards
Ring central
My Ring Central does not appear to be active. Can someone help me?
Invalid value specified for parameter "changePwdButton
I'm testing the Service Desk Plus system and I'm not able to change the password for the administrator account. I'm running the system on windows server 2016 datacenter. Attached is the print with the error "Invalid value specified for parameter "changePwdButton".
Report Error-Can't generate a report
I am having issue to generate a report in our ServiceDesk. My build is 12.0 Build 12006 and our database is PGSQL. Can help me how to fix this issue? We need to generate reports. Thank you in advance.
"Mute" email notifications to requesters?
We are trying to migrate from Spiceworks to SDP on prem. I'm not finding a way to "mute" or stop all email notifications for a specific request/ticket. Having this ability would be a super quick way to stop email notifications just for that request.
Request view filter for all open requests
Hi, it seems that the pre-configured view "Open Requests" only filter by the status of the request which is in "open", means only newly created tickets will be displayed. But how do I display all tickets that are open, on hold, assigned or in progre
Average time to resolve report - all techs
Hello - searching the forums here I'm just not quite finding the exact query I'm looking for. We recently migrated to ServiceDesk Plus from our old on prem spiceworks. Needing help creating a simple Average time to resolve query, this is what I used
REST API - Issue on getting TASKS via Postman
Dear All, I'm struggling trying to test v3 API using Postman. I was able to test with adding a new request, so no issue with authentication. The problem I have with tasks is that I get a positive response (200 OK) with a different data result, not according
[SDF-46439] Export Incident Template
Hi, in our lab we had developed a lot of new incident templates and additional incident fields, How can I export and import on live environment?
Ticket modification
Hi, I'd like to modify ticket notification to modify workorder URL and some other things. regards
[SDF-103302] Can you please add the HTML button to the custom editor?
Hi, You guys have been nice enough to add the edit HTML button in many places in SDP on premise. But, there are still many places that dont have it. Can you please add it to Custom trigger requests? This would greatly help with much needed customizations.
Servicedesk plus does not start up
Hello, We are trying to setup Servicedesk plus application (9.2 version) on our windows 2012 server. The database has been configured to MSSQL by using changeDBserver.bat. However, when tried to start the service from the Servicedesk shortcut or executing
Apply a Template to a request via Custom Trigger Script
Running SDP 13008 We have employee termination requests coming in via email, and I'd like to execute a script upon a defined Description that applies a Service Template to the request (change from the default request incident template and apply a service
how to add a second IT Admin to ManageEngine company organization
my it manager is enrolled with ManageEngine as IT Admin for SDP. how can he add me as IT Admin too as backup?
[SOLVED] PFX Certificate
I'm having problems getting my Service Desk plus instance setup with SSL. I'm trying to install a pfx certificate and run through the instructions. However when service desk plus is then restarted, it never starts up(screen shot attatched) The ServerOut
Categoría
Como reflejar la categoría de administración de usuarios?
Product tour
I just got done customizing the product tour, under the advanced portal settings section. I am curious how people access that slide show, once it is published? I can't seem to find any documentation on this feature anywhere.
Require approval before closing service request
We're using SDP 13001. We have a bunch of service request templates which have an approval attached to them. It is up to the technician when to send the approval. We've noticed that techs are able to close a request without sending the request for approval,
Helps in Setup ESM Instances
Hello Support, We're looking for your support to setup instance for HR and Facility. Could you please assign one dedicated technician who can help us on this. With the help of Sales team, we spilt up licenses among the instance but, in one of the instance,
Hide close or resolved incidents
Once a incident has been closed or resolved I would like them to be hidden from the que. How would I do that? Thanks,
SAML SSO
Hi, In preparation for version 13, we've now setup SAML authentication between SDP (running 11309) and our Azure tenant. It works fine except it isn't as SSO-ish as I would like it to be. The first time the users open SDP they are greeted with this: Clicking
Is it possible to use a Custom Trigger to update request template information?
I have made a Python script that will look for the customer's email domain and use the API to assign the ticket to the appropriate group. This particular script works fine. I've tried to use the API to update a field within the request template, but it
[SDF-69110] Send an attachment with resolution
We are currently on release 9422 of ServiceDesk Plus. When closing a request we are unable to send a file attachment along with the closing email. When clicking the Attach File button on the resolution tab it let's us add the attachment but it is not sent to the person named in the request. The only way to get the file to the requester is through our regular email.
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