Episode 3: Build life cycles and workflows with a visual builder to standardize processes (October 27)

Hey there,

The third episode of this season's Masterclass series is arriving soon! In this session, learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; and change, project, and release management using graphical life cycles and workflows.

Ensure that service desk agents follow standard operating procedures and minimize errors by orchestrating various actions like updating fields, sending notifications, automating approvals, and more.

Here are the key takeaways of this episode:

Step-by-step procedures to build request life cycles
Configurations to automate multiple actions, including mandating and updating fields, sending notifications, executing custom functions, and aborting processes across life cycles
Multi-stage change and release workflows with automated approvals, user notifications, field updates, and more
Task dependency mapping to trigger tasks in sequential order