Custom report help?
I'm a newb with reports and am having zero luck... hopefully someone with more knowledge on ServiceDesk+ reports can assist.
Starting with the basic report Simple Matrix report "Time spent by each technician on request"
I would like to add the following columns:
- Category
- Department
- Created Date
- Closed Date
Preferably these could be added while keeping the report very simple - I just need the output into a CSV so I can process and ingest into a database.
Anyone?