Hi,

I am hoping someone can provide some insight on how to configure for the following use case:

The technicians at my organization are also requestors of tickets. That is, they may be assigned as the technician to various ticket types (ex. IT team recieving tickets regarding malfunctioning computer hardware), but within their role they may also need to submit requests to other technicians (ex. IT team member needing to submit ticket to central operations for access to a software system managed by central operations). 

What is the best way to configure the experience so that our Technicians can easily navigate from viewing the system through a Technician's lens where they are actively working and solving tickets to viewing from a Requesting Users lens where they are looking to submit information to another Technician for assistance.