Route multiple request from one email
Hello,
We are routing Splunk alerts to ServiceDeskPlus and opening requests via a business rule. We do have a senario where we would like to open multiple request and assign them to different groups based on the specific criteria. This would eliminate multipe Splunk alerts with basically the same query, but filtered based on group responsible.
I discovered the below script, however it does not seem to be working properly, as we receive this error when running a test execution error: {"Failure_Msg":"","newRequestID":""}
We are routing Splunk alerts to ServiceDeskPlus and opening requests via a business rule. We do have a senario where we would like to open multiple request and assign them to different groups based on the specific criteria. This would eliminate multipe Splunk alerts with basically the same query, but filtered based on group responsible.
I discovered the below script, however it does not seem to be working properly, as we receive this error when running a test execution error: {"Failure_Msg":"","newRequestID":""}
- req_template_name = requestObj.get("template").get("name");
- info requestObj;
- instanceJson = context.get("instance");
- helpdeskID = instanceJson.get("id");
- childObj = global_function_5();
- childReqJSON = childObj.get(req_template_name);
- //childReqJSON = childReqJSON.toList();
- info childReqJSON;
- info requestObj;
- info helpdeskID;
- responseObj = global_function_10(requestObj, helpdeskID, req_template_name);
- return responseObj;