Upgraded build 13009 - 14006, filter and sorting issues.
Hello,
We have recently upgraded our ServiceDesk Plus from build 13009 to 14006.
Maybe we shouldn't skip so many versions but what's done is done.
We have recently upgraded our ServiceDesk Plus from build 13009 to 14006.
Maybe we shouldn't skip so many versions but what's done is done.
We've noticed that filters in Request menu, both published and private, disappeared. Should we add a filter with the same name, it says it already exists
Temporarily we have added a new filter with "-" in between.
Another issue we have noticed is that before the Incident Templates went A-Z and 1-9 but these are now not in those sorting orders.
Any ideas what could have happened or how to solve these issues?
/Norman