Hi Experts,

In our Previous tool, we informed  technician name and mobile number to the customer once our technician assigned the ticket.

but in ManageEngine, this option is not present rather requester mobile, email present here (but it is not required ...I need Technician Mobile, Technician Email option here ---see attached file from ME)

Note that, our customer don't want to see technician details by clicking request details rather they want to see this info in mail subject line.

Can you suggest me?

Mohammad Golam Rabbany
Proud Customer of MESDP