Remove "Quick create"
Hi, is there a way to remove the "Quick create" in the left top corner? I want the people to use templates, but they are lazy and use the quick create sometimes. Many thanks,
SD Plus 7.5 SP4 Remote Control
Just upgraded to 7.5 SP4. Question: The remote control portion of the asset management. Where can I find the detailed documentation as to exactly how this feature operates within the network? I would like the FW requirements, installation files, permissions requirements, etc. I would also like to know where the MSI or EXE can be found to push the product down prior via Desktop Central. Searching our service desk server now but did not know if you have a 'package' already. Thanks, Joe
HTTP Status 500 error while enable a schedule backup
Hi, I got a HTTP Status 500 error while enabling a schedule backup.My SDP built is 7022. Please help advise. Thank you.
MYSql Leap Second Issue
MySQL is generating occasional errors in the application log relating to a leap second. Do the Service Desk updates include updates for MySQL or does it need to be maintained separately?
New feature request - consumables (toner, ink, cd-r's)
I have a request for SD+ future development. We go through a lot of consumables laserjet toner, photocopy toner, cd-r's. As we puchased them some though bulk buying some are purchased as when required. However, this can cause issues when we think we have items in stock but there are no stocks. Can a feature be built into a future release for allocating stock levels of consumables. If we use the PO system through SD+ can we allocated recieved items as consumables and when one is used it reduces the
Common Access Card Athentication
The United States Federal government has mandated smartcard-based authentication. The Department of Defense has been employing such a token-based authentication schema for over 5 years. Usernames and passwords are no longer used or authorized for login in our active directory based networks. For Service Desk to be of value to the federal market, ServiceDesk needs to implement smartcard-based single sign on integration with active directory. Is there an effort currently to provide such a feature?
Remote desktop security problem
In the real world nobody should be allowed to take over the screen of a remote desktop without the consent of the end user. The latest version of the servicedesk gives all technicians the ability to do this. There should be a setting to manually assign such a feature to specific technicians and even better this interaction should only be made possible if the user agrees in the first place. So, the active-X that is called on the user's desktop should first post a message in a popup window stating:
Release Notes for 7022.1
I aborted my plans to upgrade my 7019 installation to build 7022 after reading all the problems (again!) that people were having particularly with not being able to log in after the upgrade. AdventNet don't seem to be interested in responding to posts on this forum anymore unless you are moving to v7.5! Anyway, I've just noticed 7022 SP 1 is available for download but the release notes have not been updated to explain what the difference is between this and the original release. Can anybody shed
Request Summary Report
I need to create a report to hand to the customer detailing the work performed. The report needs to have fields for date created, request id, date closed, time taken, technician, request description, request resolution, and a place for the customer to sign and date. The idea is to have the report automatically generated for each request and have the customer to sign off in approval.
Resource Tag/Asset Tag Available in List View
Please restore this feature.
Asset Tag/Resource Tag in Version 7018
I just upgraded from version 6014 to 7018 and have a big problem with what the Asset Tag field has changed into. When we buy assets, we assign them a unique ID number and put a bar code sticker on each one. When we go to use that asset, we use SDP search feature, selecting "Asset Tag" from the drop down box and scan the item. That would find the asset and then we could assign that asset to a user or department. For some reason, this feature is now completely different. "Asset Tag" has now morphed
Bug: Images in requests notified via email are "broken&
When an image is inserted into a request, when the email notification arrives, no image is displayed. Only a "red X" is available. According to the HTML source of the email, the IMG SRC path is incomplete. What is included in the email is as follows: <img src="/inlineimages/WorkOrder/9/1218659634837.07.jpg" /> The FULL PATH to the server/site needs to be included. Clients do not have the images local.
Multiple Sites -> Single User (Manager)
Hi we would like to have the possibility to assign multiple sites (incl. their departments) to a single user e.g. a manager. So the same procedure like it�s already available for the technician. Maybe somebody has a tip we could already solve this another way. Regards Julia
Auto - Asset Entry new request
I have found that when new requests are created via the web form, or via an email sent, it will automaticly select the workstaion as an asset to tie to the request. Most of the requests that are submitted are not tied to an asset such as the workstation. Is there a way to have it not select any asset automaticly? Thanks! Mike
turning-point - what to opt for council cleaning?
As all we distinguish, that now area disaster and it is of the utmost importance to be more parsimonious, it would be wanted to be told your opinions how to prosper better. particularly I am am overwrought with cleaning of the big carpets.
Column customizer
Hi All I�d like to disable/delete option "Column customizer" BUT ONLY for our user. Is it possible? Regards Julia
Minor issue in 7.5 build 7502
This is pretty minor, so I just wanted to kind of "put it out there" for note. I'm a keyboard junky. When filling out a form, I tend to TAB from one field to the next. Currently, the service ticket Resolution form doesn't permit this. When I fill out the details, it won't TAB out of the editor. It doesn't look to me like TAB is recognized at all. Using the mouse to click down to the "Change Status To" drop-down isn't a big deal. But I'd prefer to be able to TAB to it. I repeat: a minor point. But
ServiceDesk Plus 7503: Pass-Through cant be deactivated
Hello, we try to use the authentification via active directory but we don�t want to use "pass-through" authentification. When we deselect the checkbox and select the save-button the checkbox is selected again!! How can we deactivate pass-through??
ServiceDesk Server won't start
I'm attempting to evaluate the ServiceDesk Plus software and the ServiceDesk Server won't start, my event log simply has 2 events: wrapper: There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up. wrapper: There may be a configuration problem: please check the logs.
Mail Server Setting
I want to configure mail server in my servicedesk Plus7.0.0 we are using broadband connection (india).Please Provide e solution how could i start this service.
MySQL uses 100% CPU after update
Hi, I'm using SDP on Win 2003 Server with MySQL. After SDP Update from 7.0.22 to 7.5.0 to 7.5.04 MySQL uses nearly 100% CPU. Any ideas? Thomas
Unable to renew license ServicedeskPlus 7.5
Hello, following error message appears when trying to renew the license : "Enter a proper AdventNet license file" Platform is Linux, and we installed a free version, as we could not install the linux trial version. Is it possible that the free version is the problem?? Bart
Remove "quick create"
Is it possible to absolutley remove the quick request tab? I need people to use the templates, but some are not the brightest and still use the quick create template. Thanks for any suggestions.
Has automated asset scan hang been fixed?
For a long time there was a problem that myself, and I believe others, encountered where setting up an automated scan of assets would cause the ServiceDesk system to hang and an AdventNet rep would need to disable the automated scan in the SQL database before SDP would start working again. Has this issue been resolved yet? I'm currently running 7022 but am a bit nervous about enabling such a deadly feature.
Failed import of csv file
I have tried on several occasions to import this csv file with a list of monitors but without success. The only error messages I have received refer me to the Apache logs which I know nothing about. Can you help please ?
Automatically Backup Servicedesk
Does anyone know if there is an easy way to do automatic backups of the Servicedesk database?
V7.5 change in report break functionality
Under v7 environment the following query report produced breaks on change of IP Class, so all the 192.168.1.x had a break before them with 192.168.1.0 as the header. Running same report in V7.5 just gives an unbroken list. For me it would be nice to have the V7 functionality back. Regards, Andy select sysi.WORKSTATIONNAME, rs.RESOURCENAME "Resource Name",ddefn.DEPTNAME "Department",aorg.NAME "Site",networkinfo.IPADDRESS 'IPAddress',networkinfo.MACADDRESS "MAC Address",networkinfo.Network 'VLAN Segment',state.DISPLAYSTATE
Reports features
There are several features that should be added in servicedesk that would be handy when generating reports from service desk. 1. To be able to group Open, closed, and on hold/pending request and freely sort if you want OPEN or CLOSED instead the default which only sorts by closed first then followed by open. 2. The line graph was also a good graph to have which i found useful in the previous builds which is gone now. The Ring graph which seems to be new is the least useful graph out of all. 3. I
issue while adding vendor
after adding a vendor and hitting save, then you click on the view list link to see what you have yet to setup. upon hitting the "New Vendor" link it displays what you have entered last, rahter the last vendor you entered. not something thats dificult to address, I just hit the product link and then the vendor tab again, like I am just going into it for the first time. thanks J
Reports features
There are several features that should be added in servicedesk that would be handy when generating reports from service desk. 1. To be able to group Open, closed, and on hold/pending request and freely sort if you want OPEN or CLOSED instead the default which only sorts by closed first then followed by open. 2. The line graph was also a good graph to have which i found useful in the previous builds which is gone now. The Ring graph which seems to be new is the least useful graph out of all. 3. I
moving database of mysql to another server
hello, i have installed another application of service desk plus on another server. i wuld like to move my previous database to the new server. i have try backup data and restore it but i don't think it has copy although i did not get any error message.i don't find the request i created previously. thanks to help a lot nazeedah
Unable to add software licenses
I have tried sending an email with this issue, but haven't had a response (do you guys have a mail gateway that doesn't allow script through?), so thought I'd try posting here. When I try to add software licenses for managed products, I see the error below. We are using 7504. Would appreciate any assistance. HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented
Requestor updating request AFTER submission
I know a requestor can always update their own request by adding notes, but my questions can a requestor update things like the subject or details AFTER it has been submitted??? I do not see an option for that. -Wes
Technicians Role
Hi, I really want to lock down the Admin functionality on SD+ so my technicians cant make fundamentally changes to the SLA, templates etc... the only issue I have is that Requesters can only be created my SDAdmins. Has anyone found a way of opening this function up to non admin roles or has this been requested for a future version. What would be great would be a way to customise the features available in the Quick Action button on the homepage I am running Version 7503 Thanks
Custom Query
Hello Would like to have a query that show time spent by Location and not department wich is the case with the built in query. SELECT dpt.DEPTNAME 'Avdelning',wo.WORKORDERID '�rende nr',rc.DATETIME 'Kostnadspost datum',rctd.FIRST_NAME 'Tekniker',dpt.DEPTNAME 'Avdelning',std.STATUSNAME '�rendestatus',wo.COMPLETEDTIME 'Genomf�rd tid',rc.MM2COMPLETEREQUEST 'Tillbringad tid',rc.AMOUNT 'M�ngd' FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID INNER JOIN RequestCharges
New Request Bug in 7502. The field asset is not filled.
At creation of the New Request by the expert it was found out such bug. After filling of field Name in russian language field Asset remains blank. If field Name contains an English name of the Requester, that field Asset is filled automatically (both in that and in other case the Workstation has been associated to Requesters)
how can I change a Report header
Hi SDP Users, I've created a report "CR: unassigned change requests" and copied it to "CR: already assigned change requests", because the only different is in a filter. But now there is still the header "CR: already assigned change requests" on each report. Where can I change it?? I have already tried it with "save as", but no success We use SDP Version 7.5.0 Build 7504 thx Stephan
Recalculate 'DueBy' date after changes to SLA?
Hi I have made changes to our SLAs, is there a way I can recalculate the DueBy dates for all open requests so that the new SLAs take effect? I don't really want to have to edit each request manually.... If there isn't functionality out-of-the-box, I don't mind using a "backdoor" method if it is suggested by someone at AdventNet! Cheers Gordon
Mail Notification with Secure email server
Hi Team, Our mail server using secure protocol to access mail server via POP3/ IMAP so we can't configure mail notification using our mail server. Does Adventnet Support Team has any workaround or solution for this problem? Thanks so much for your support Regards, Zeratul
History Doesn't Update
Using build 7504 and previous when a request is edited to update history and then saved, (Update Request), the entry is not always saved. In fact you have to go back in, re-type the entry, click Update Request and then it seems to work. For lack of better term, the only way I can describe it is that is doesn't work the first time.
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