Request Custom Views

I seem to have found another perplexing anomoly in SDP.

I am still configuring SDP before go-live (waiting for departmet/sites/regions to be fixed) and am currently creating views so that eg a technician can search for open projects on their group.

I have had projects as a request type but then found that it did not make full sense as the priority matrix does not tie in with request types. I then found though that I could not create a customview on open projects because impact is not in the filter.

So I've just put projects, orders etc back in the request type field and now found that I cannot create a cusotm view based upon request type either !!!!

Using the magnifying glass thingy is not enough for centrlised, common views for all technicians.

Surely this is a problem for most of you. How do you get around it ????