ServiceDesk url without the :8080, at the end
How to configure the ServiceDesk URL on the portal, without the :8080 at the end?
Updated test environment to 14202, now getting "Internal Error" on every page
As the title states, I updated our test environment to 14202 yesterday. Everything seemed fine yesterday. Now today when I sign in, I get an "Internal error" popup on any page I visit. What looks like the relevant bit from the logs is: [08:17:03:590]|[05-10-2023]|[com.manageengine.sdpod.v3api.JSONDOConverter]|[SEVERE]|[123]:
Can't select worklog owner
Hello. after updating to 14300 my users lost the ability to select worklog owner in their tickets, the list is blank. Everyone with SDAdmin role can still select owner like from before the update. Can you give me some suggestions what coul be the ca
Make Specific Work Log Fields required
Is there a way to make a work log field such as Work Log Type and Description required when entering a Work log?
LDAP
Anyone know how to change a config file to turn off LDAP? I was unable to configure it correctly and now I have no way of logging in to it off.
Error on Add 6th Hards to VM in asset!
When I add 6 hard drives in the VM server on assets module the following error appears right on the sixth hard drive: This Request will not be considered since passing more duplicate parameters to server might result in vulnerability issues.
Issue in Scheduled Function
I am having issue to save the Scheduled function after upgrade to 14300. It is saying unable to find the global function though the global function is already there in the system.
adding different domain on same IP,
hi Dinesh I hope you are well. I have a question is it possible to add different domains on on IP address something like below on different ports ? if it is how? (lack of valid IP) 152.162.3.1:391 152.162.3.1:3910 152.162.3.1:3914
organization roles
hi i was wondering what is the limits on organization roles that we can put in as total in each role and over all organization roles module in service desk plus in premise . and how to search the roles we have given to people to be able to change th
Conflicting Roles/Permissions for Technicians
Hello! For quite some time now, since version 11 all the way to 14.2 that we're currently running, me and my colleagues have tried to find a conclusive answer to the following (seemingly simple) question about ServiceDesk Plus: When multiple Roles are
14.3 | no jre after installing update from 14.2 to 14.3
Hi there, after updating to 14.3 the SDP service does not start. Seems like the wohle JRE folder is gone. javaw.exe cant be found if i try to start manually.
14000: Request List filters
With the recent upgrades, how are teams or admins managing viewing queues? Most of our techs would use the group-based filter to view their tickets, with this function now removed, techs have had to create new custom views. Obviously this is unwanted
Change Management - report to generate details of change request
SELECT chdt.changeid "Change ID", chdt.title "Title", Longtodate(chdt.createdtime) "Created Time", Longtodate(chdt.scheduledstarttime) "Scheduled Start Time", Longtodate(chdt.scheduledendtime) "Scheduled End", Longtodate(chdt.completedtime) "Completed Time", orgaaa.first_name "Requested by", ownaaa.first_name "Technician", priodef1.priorityname "Priority", urgdef.NAME "Urgency", ctdef.NAME
Trying to retrieve all open requests for a specific group utilizing the Python API. Running into weird behavior.
Hello, I am trying to utilize python to retrieve all the open tickets for a specific technician group. I have successful connections utilizing the correct api endpoint with a valid api key. So far I am working with the following input_data string, { "list_info":
Sites and Regions
hi guys i was wondering what's the difference between Sites and Regions and what Regions do in service desk plus. also if they have a specific key for request and technicians or users.
Purchase Requests Query - Requested by
In Asset Explorer, my query is showing Requested By as a number. What am I missing? SELECT pr.requestid "PR ID", (poaddfield.UDF_CHAR1) AS "ITSR", pr.Subject "Subject", pr.requestedby AS "Requested By", (poaddfield.UDF_CHAR3) AS "Funds", Quantity * Estimated_cost
Share a Request with another user
Hello, a simple Question: we use ServiceDeskPlus v14.200. Is there any other possibility to share a request to other users except that a technician has to share the request? The user in "E-mail Id(s) To Notify" get the E-Mail Notification, but no access
multiple departments association
Our organisation has multiple departments, and for each department we are creating separate logins. Sometimes a single user needs to view all the department requests, so it's a bit tough to navigate multiple logins. We are not able to provide site requests
Unable to open archived requests
Dear, We have problem opening archived requests. Archived requests are visible but we are unable to open them Log [15:34:56:846]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[79]: ****************** Inside of SdpSecurityFilter class ******************|
Can't select Edit Group and Technician
I'm facing this problem, please give me a guide.
Book Value and disposal cost
Hello In the Assets section, after selecting my desired asset and then going to the Financials tab, I can add depreciation value to the asset. When I complete the depreciation details for the asset, the current depreciation amount is placed in section of Current Book Value ($). What is the relationship between depreciation value and disposal cost? regards
Managing SaaS Subscriptions
Hi there, I would really like a way to manage SaaS subscriptions better. We've been experimenting with various ways of cataloging all of our software and subscriptions, and I'm finding it a bit frustrating. We've sort of found that having things as a
File storage path
Does the File Storage Path point to the actual directory for file attachments, e.g. fileAttachments\ or to the directory containing that folder? We upgraded to v.14 and we are getting a warning about our file storage path. It is currently set to "C:\ManageEngine\ServiceDesk\bin\\.."
Download MIB for Camera
on Asset Scan I cannot scan full bosch camera, Just I see IP, name and model, and all of the attributes doesn't fetch. where I can download their MIB? Bosch Camera DINION IP starlight 8000 MP (CPP6)
reply received in custom trigger
any one can tell me what reply received does?? when using custom trigger and tried setting it with different situations but it doesn't seem to work
Mail fetching randomly failing
Recent install of the free version. Mail is configured with Microsoft Graph and was working just fine for a few days and then randomly stops. Restart fetch and do a sample test. Test is successful but mail is never actually pick up from the box. After
FDA 21 CFR Part 11 Compliance / E-Signatures for Change Control
Does anyone have experience with implementing ServiceDesk Plus (specifically the Change module) for use with regulated GxP systems in a life sciences organization? Part 11 outlines requirements for electronic records and electronic signatures. I am currently looking for any information on 3rd party or bolt-on solutions to capture electronic signatures. Does anyone have change control implementation experience in a regulated environment? Any information or recommendations would be greatly appreciated!
Don't hit SEND more then once
HI, This seems like it would be an easy fix. Noticed if you hit 'SEND' when replying or forwarding it will send the email multiple times! Not good for our outside parties to get the same email 3 times. It really should only send it once. Disable button
Accessing custom modules
Hello on my service desk plus version 14.1 Build 14103 I can view custom tabs and create customer modules meanwhile on version: 14.0 Build 14000 I can't view the custom modules option on the developer's space is there somewhere to enable this field so
This request will not be considered, as vulnerability issues may occur when transferring additional parameters to the server.
We're using version : 13.0 Build 13011 One of my user's signs in using SAML and get the above error (translation see Title of my post). It seems like the authentication itself was successful: [09:17:13:089]|[05-08-2023]|[com.manageengine.servicedesk.authentication.saml.servlet.SamlResponse]|[INFO]|[916]:
Technician signature doesn't appear on forwarding
Hi everybody, I've seen that the signature appears only on replys, not on forwarding. Is it possibile to add it?
Agent Uninstall
The agent uninstall process is ok if computer agents are up-to-date. But trying to remove older versions is a bit of a headache. The whole process of using AgentCleanupTool to generate AgentCleanupToolClient and then running that .exe in the target computer
How to remove the CC from incoming service request email
Hi, Currently, we have users registering issues at SD as well as some users sending email directly to servicedesk@mydomain.com Is there a way to remove all other recepients (copy, to) from the incoming message and restrict it to only servicedesk@mydomain.com ? Trying to avoid these users from turning it into a mail exchange repository. Any advice to overcome above Regards, Jupp
Merge similar requests based on the same beginnig of subject
Hello all, I want to auto-merge email-requests with similar subjects. In my case, the subjects of the emails begin with "NR-#123456# - some text". All requests that have the same beginning (including the numbers) should be automatically merged. In the
SSO automatic sign in
I have SAML SSO configured for my instance of servicedesk, I want to have it automatically log them in and just skip the SAML SSO button on the login page, is this possible?
Understanding Add Conversation auto email merging
Please can someone help me with this? Issue: Our ME-SDP will sometimes merge new tickets in to old closed tickets. or We will receive a ticket for a new user account, and maybe another 3 user account requests end up in the same ticket even though they
approval information from version 12 of SDP
Good morning, I allow myself to contact you because we use your solution for the management of intervention tickets within our production site in Fontaine. I updated your software on Friday and I'm on version 12.0 Build 12000 We are a little disturbed
Can't Load Dashboard and Widget Servicedesk
Get Request ID in PageScript
Hello everyone, I am working on a page script that will send some custom fields from ServiceDesk+ to a custom app. I can't seem to find the variable name for the request ID though. For example, I can get the ticket site using this. var site=$CS.getText("SITE");
How can we add all assets to the tickets or changes?
Hello, When adding assets that can be added to a tickets, we want the entire list to be included. We can't do this because of the maximum number, is there a way for this? Can they be added as a group or is there a way to select them all? Thanks.
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