Last updated time - release notes
In the release notes it states: The Last Updated Time field will be updated only when technicians reply to the request That does not appear to be true. If I create a new test request and edit it - it updates the 'Last Updated Time'. If I add a note to
Images not displaying in conversations
Build 14202 DB MSSQL
Specific group
Specific group need to add Ticket should be assign in IT engineer name Regarding SLA
Save button appears/disappears on the Generate API Token page
Ive tried from my own SDPadmin/Domain account to change my API token, i see the generate and cancel button but briefly the save button at the bottom of that new popup window disappears. So i tried to edit my previously mentioned technician account by
INVALID_CSRF_TOKEN in Widget SDP
Hello everyone, probably someone can help me to fix the issue with SDP widgrets. I have a widget, whch succesfully get information through API and provide a list of equipment of currently logged on user. Also i created button for this user in same widget,
Subcategories
Hello, I would like to know how I can select my subcategories in the service desk interface. I need to extract reports by subcategories already created, but I don't know how to add to the interface which subcategory belongs to each incident.
Subcategories
Hello, I would like to be able to add sub-categories to each issue in order to be able to extract reports. I have already created the subcategories, but it does not allow me to select them to assign them to the incidents. How can I select my subcategory
More rows in reports
I feel like I'm probably missing something obvious but I have a couple custom reports, however, when I run the report I only seem to get five items per page. Is there a way to increase this number, I can't seem to find something obvious.
Survey Link
Hi,
I changed the server SDP and after that the Survey Link is not working.
When you click the link, it is loading the composite page of the hyperlink + Alias URL address.
Did any updates bring about this? On the previous server that is not upgraded, this does not happen.
Could you help me?
Mandatory Fields in Asset
I was wondering if there was a means to make certain fields Mandatory with regards to adding a new asset. This is particularly important with regards to the "Asset Tag" field as we do not want anything to be listed in out Inventory that does not have an asset tag assigned to it. It would be a good feature to be able to customize the asset fields much more than we currently can.
Masterclass 2023: Episode 4—Optimize IT budgets with a comprehensive IT asset management strategy [May 24]
Dear Customers, You and your IT team are invited to join us for the fourth episode of our ServiceDesk Plus Masterclass series. In this episode, you will learn about the various aspects of an efficient asset management practice using ServiceDesk Plus Cloud.
14301 and dark mode colors
Hi, According to the release notes, the custom colors feature should now work in dark mode also. Has anyone had any success with that? We see absolutely no colors (configured for priorities) in the request list view in dark mode. Works fine in normal
Request created with empty subject !
Hi all We are facing a problem when creating a new request from the service template, sometimes after creating the request, the request is created with empty subject and some fields are also empty, such as the DueBy date Thank you Any help would be appreciated
Self service portal: template for 'requester reply mail to technician'
n the self service portal a requester can make a request. The technician answers the request. After that the requester is able to reply to that message in/from the self service portal. When the requester hits the reply button the template of the email for the technician appears. (Organisation Details -> Notification Rules -> email templates: Reply request template.) From the SSP perspective that is strange. The technician template contains text and lay-out that addresses the requester. It starts
Notification Rules > Reply Template - $Subject variable behave different if in Subject Field or Body Field
Hi, Just upgraded from Version 11.1 to 14.1 14105 and we are having seveal problems with Subject email template: Sometimes we need Second Level support (external supplier) and we foward the ticket to them and their system replies adding into the end of
Time Tracking?
Hello, we are interested in this product, but we need Time Management. I see that the MSP version of the software has Time Management features, but we are not an MSP. We need the ability for our engineers to track time on tickets, projects, requests,
PDF Export in Russian
Hi! I'm trying to export some reports in PDF and that's I see As you can see there are only English characters in the table. In XSL, Print Preview, HTML exports - it's ok. Can you help me?
SDP Notication when attachment is dropped
Hello to all, when a requester submits a ticket with a file attachment larger than 10 MB, they receive a notification that the attachment was dropped. Where can we customized the text of notification? is it possible? Thanks in advance
Share Request API
Hello, I'm trying to write a script to share / un-share request on ServiceDesk Plus using API and PowerShell. I can't find informations about share request API into the documentation, but following this old thread (https://pitstop.manageengine.com/portal/en/community/topic/share-request-using-api)
SAML SSO on index page instead of having to click Log In with SAML link
Hi, Is there a way that we can have the SAML SSO page show up when a user navigates to SDP instead of them having to click on the " Log in with SAML Single Sign On" Perhaps we can have a back door if we need to login with a local account as well. Regards,
way to create a table in service request form
Does anyone know of a way to create a table like format in a service request form? Trying to provide an easy way to request more than one 'request' in one service request. Something that would accomplish same goal as below: Userid Environment Role Access Type Userid1 Production Developer Read Only Userid2 QA Tester Read Only Userid2 Development Tester Read
Update to latest build
Hi ALL We have SDP 11.1 Build 11122 and want move to latest stable build. What is latest stable build number ? What is best way for update to it ?
how to hide incident field Change Template
Hello community, i want to hide or lock the fied "Change template" at the top of the form incident ( same line where it show New issue). this field is showed only in incident, in service request this field does not appear. regards, Martin
Work Log: Owner field empty/no selection available
One of our new support groups is experiencing an issue when they try to create a new Work Log. After clicking "Add New" on the Work Logs tab, the New Work Log window opens and the Owner field is empty. The drop-drop down menu for the Owner field is also
Links to solutions not working.
Links auto generated in the first email to a client after ticket is opened. Seems like an issue that requires software intervention. If you change to /sd/addsolution.sd it works, but these are autogenerated as suggestions in emails so I am unable to alter
Process email to add data to additional fields
Does anyone know if it's possible or can point in me the right direction, I would like to have email coming from a service account, processed so that data from the body of the email can be assigned to additional fields at ticket creation. Thank you
New Version -Conversations and notifications in the old data model will be deleted ! ?? What?
HI Maybe I'm not understanding something in the new version 14.202 - it says: SDF-108654 : Conversations and notifications in the old data model will be deleted after migrating to the new data model. It is recommended to take a backup before migration.
APIv3 PUT issue 4001 Invalid input
Hi, I'm tring to update any data on ASSETS but always failed, what can be wrong? API key have SDAdmin role, so it's maximum role #Python version - 3.8 #This script requires requests module installed in python. import requests url = "https://server/api/v3/assets/4"
Road Map - Microsoft Graph
Hi, I see in the roadmap that Microsoft Graph is being added as a connection for mail servers: Will there be additional documentation created on how to use this? Does this mean we will be able implement things like Microsoft Flow? SQL graph connectors,
Unable to sort Service Category in "Requests" tab
Hi Team, We are unable to assenting and descending order its return a null value. For details please check the below two snaps: Build: 14.0 Build 14006 Before click: After Clicking: Thanks Mostafiz
As a user I want to be able to make any page 'Favorite'
Many pages can only be accessed by using the Web GUI, clicking on a text. e.g. the 'tabs' on the HomePage, like 'Dashboard', 'Schedular', .. 'Announcements' can not be directly opent by an URL. As a consequence I can't send my users a direct URL to open
Login issues with Chrome only?
We have been seeing this issue for months now (and have just been dealing with it honestly) where technicians using Chrome (which is majority of our 200+ techs) have a seemingly random issue where Chrome will not allow them to login at all. Doesn't matter
Take a break message - is incorrect.
HI Sorry not that big a deal but FYI this is incorrect. Should say 'Take a Break' 'We will notify you if there are any new requests."
Masterclass 2023: Episode 4—Optimize IT budgets with a comprehensive IT asset management strategy [May 25]
Hi there, You and your IT team are invited to join us for our fourth episode of this year's ServiceDesk Plus Masterclass series. In this episode, you will learn about the various aspects of an efficient asset management practice using ServiceDesk Plus.
API search assets by serial number
Hello, I try to connect an external application via API to SD+. For this I try to find out how to get a single asset via serial number. In the documentation I only find the solution to get a list of assets but I cannot use any search criteria. I tried
Reply Template - Asset Field
Hello, I would like to be able to pull through the details of all assets associated with a ticket into a Reply template however it only appears pulls through the Primary Asset, so the first one added to the ticket. How can I make sure if two or three
Query of all active service categories
Hi folks, I'm not sure how to find an exportable list of Service Categories. I know I can run a report using the request table, but that leaves out active service categories that we've created but doesn't have anything assigned to it, which I still need. Thanks, Adam
ServiceDesk url without the :8080, at the end
How to configure the ServiceDesk URL on the portal, without the :8080 at the end?
Updated test environment to 14202, now getting "Internal Error" on every page
As the title states, I updated our test environment to 14202 yesterday. Everything seemed fine yesterday. Now today when I sign in, I get an "Internal error" popup on any page I visit. What looks like the relevant bit from the logs is: [08:17:03:590]|[05-10-2023]|[com.manageengine.sdpod.v3api.JSONDOConverter]|[SEVERE]|[123]:
Can't select worklog owner
Hello. after updating to 14300 my users lost the ability to select worklog owner in their tickets, the list is blank. Everyone with SDAdmin role can still select owner like from before the update. Can you give me some suggestions what coul be the ca
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