Hide "With this upgrade..." Banner
With Build 130x, a persistent banner now appears atop ServiceDesk Plus. How can we turn this off? There does not appear to be a button to dismiss or otherwise hide this banner. "With this upgrade, replace the existing agents with Desktop Central agents.
Alert backup technician on reply to request
Hello, I marked one technican as unavailable in the scheduler and assigned a backup technician. The technican on leave has open requests, is it possible to alert the backup technican if a requester replies to any of this requests while the assigned technician
Mail not fetching
Dear all, kindly i need your support that i am facing an issue with mail server settings in Manage Engine Service Desk Plus V. 10.5 in the attached file our mail server setting the error type:FAILURE :E-mail settings saved successfully. But error occurred
Problem authorising Change without Subcategory
Hi, Once a change is submitted - the system will not allow it to go into Planning stage, unless a Subcategory is selected, even is Subcategory selection is not a mandatory field. Any ideas?
Customization Login form doesn't works with some CSS elements!
Customization Login form doesn't works some CSS element! for example this code elements like: content: '\00bb'; and transition: 0.5s; and opacity: 0; not works .btn span:after { content: '\00bb'; position: absolute; opacity: 0; top: 0; right: -20px; transition:
[Free e-book] Reduce IT expenditure by 50% using unified IT analytics
Silos in IT operations can cost your organization time and money as your technicians juggle multiple tabs to try and find solutions to problems. Unified IT analytics can source data from multiple IT monitoring and management apps, as well as business
Tie Software licenses to GL Codes
Is there a way to tie each software license to a GL code or Cost Center? This would be very useful for reporting and creating budgeting.
Maintenance Module - Bulk Import
Hi, is there any way of doing a bulk import into the Maintenance module with a schedule? Scenario is that we have 580 sites/requester and need to setup a maintenance request for each of them that triggers a periodic stock check request. That's a lot of
Forward Resolution Template
Hello community, is there any way to change the template which is used when you forward a resolution? There doesn't seem to be any option to edit the template. Thanks in advance!
reply email search
hi I was wandering is possible to in replying to a request instead of email address we search the person who we want to reply to or CC to by display name . if we have a organization that employees id as email like 22.11167@example.com its almost impossible
Migrating SDP to new Windows Server - are there instructions?
Hello - We are migrating to a new Windows Server and I'm wondering if there are detailed instructions? I have found these but want to confirm these are the latest instructions: http://www.zohocorp.com.cn/manageengine/products/service-desk-msp/faq-general-modules.html#moving4
Mail server settings not saved in Mange Engine service desk plus V10.5
Dear all, kindly i need your support that i am facing an issue with mail server settings in Manage Engine Service Desk Plus V. 10.5 in the attached file our mail server setting the error type:FAILURE :E-mail settings saved successfully. But error occurred
Sending the notification failed
When answering the tickets opened by the applicants I get the second error: Sending the notification failed. Has anyone ever gotten this error? How did you solve it?
Turn off weekly automatic ticket?
Hello, A previous employee set up a weekly ticket that was automatically assigned to him. They are no longer with our College so I would like to turn it off, however when I look around in automation I do not see where this might be configured. Does anyone
[SDF- 85236] How to customize the portal homepage
How can I add a button next to all other buttons for all our instances to another weblink? Explanation : We have a (ManageEngine) ICT helpdeskbutton, a (ManageEngine) HR helpdeskbutton, and several other helpdeskbuttons but we need also a button to enter
Ticket Transfer Report
Hello, I would like to create a report that: - Presents tickets re-assigned from a specific support group to any other support group - Has the ability to specify a date range for the data I have played with some queries but the date format is difficult
reply received in custom trigger
hi guys , any one can tell me what reply received does?? when using custom trigger and tried setting it with different situations but it doesn't seem to work
Charts in reports do not center properly for printing
I created a custom report and added a chart. No matter which chart I choose, it is moved to the right of the center. When I go to print, part of the right side of the chart gets cut off.
Ability to close multiple tickets from the Request tab
Ths may sound like a strange request, because the functionality is seemingly there, but it lacks in one signicifant thing. Our closure rules require a number of fields to be filled in and virtually all of them are provided by default by the service desk
Interacting with the ServiceDesk + API utilizing Python
Hello, I am looking to automate some aspects of our ticketing system utilizing Python and interacting with the service desk + API. I am interacting with an on premise Service desk server in case it matters. I have found very little resources online pertaining
ServiceDesk Plus receives the SERVIEW CERTIFIEDTOOL seal of approval for 13 ITIL® 4 practices
Hello, We're delighted to announce that ServiceDesk Plus has been recognized by Serview GmbH for 13 ITIL 4 practices. ServiceDesk Plus was already certified for eight practices in 2021. In 2023, ServiceDesk Plus displayed capabilities across all the modules
History missing info about attachments
Is History of attachments added suppose to be shown in the History tab?
Administrator Change
We discontinued use of SD Plus, and it has downgraded to free version, which allowed us access to our Solutions and I am the sole technician and in the "admin" (SDAdmin) role. I am preparing to exit the company and want to hand over that administrative
Facing Problem While Installing Windows On Intel Evo i7
Hello everyone,I am facing an issue while trying to install Windows on my Intel Evo i7 laptop. The installation process starts smoothly, but after a few minutes, it gets stuck, and I am unable to proceed further. I have tried multiple times, but the same
Auto Create Reminder/Notification
Is it possible to automatically have reminders created based on pre-submitted information. For example, we have a joiners/leavers process. For Leavers, I would like a reminder to be sent on on the morning of the person leaving so that we can ensure accounts
Date fields and DST issue (v.14200)
We have an issue whit date fields on all our v14 instances of SDP. We have date fields and all those with a date after Daylight Saving Time change (next saturday) are showing one hour less. As I said, I've checked all my instances. All of them which are
Category/Subcategory restructuring
Version 12 Build 12008 We're currently working a project to restructure our current category/subcategory/item list, as the one we have now grew pretty haphazardly and we need to put some organization to it. Has anyone else done this and can give some
Upgrading from 12000 to 13000 - Menu items, Options names are messed up (classes names)
Hello, I've managed to upgrade to 12000 (Alma Linux 8) and when I try to upgrade to version 13000, using a non-root user, the update installs successfully, I start the Servicedesk service and when I log in, all the Titles, Menu items (beside Home, Request,
day light saving
I've been using the trial version for but since daylight changing date my server is one hour off . is there any way to disable daylight saving function on sdp program?
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Hello folks, Is your organization plagued with endless IT challenges and declining productivity? Analytics-driven service management provides an effective solution. Join our webinar today to overcome IT bottlenecks, and improve organizational productivity
Why do I need an Asset license for a PC for both SDP and Endpoint Central just to show the PC listed in SDP?
I am using Endpoint Central to manage all of my PCs and we linked it to SDP. However, If I want the PC to show up in the Asset page in SDP I have to buy a second license for each PC... which is redundant and Exceptionally expensive.
Getting value from pick list
Hi I am trying to get value from a picklist field called Dropdown 1, but it given me null value even though i selected a value from that pick list. var x = await CS.getValue("Dropdown 1"); await CS.alert("Value" + x);
[SD-106676] Access URL Violation and Rate Limit Exceeded Error
My fellow technicians have informed me they are getting spammed with the following alerts and I do not know why. Any help/ incite would be most appreciated.
SDP uninstall failed "already installed in this machine"
Hi there, I want to start a newly installation in Windows but I also need to keep my old env. 1. stop the SDP service 2. use the "sc delete" command to delete the SDP service 3. rename the SDP folder to SDP_bak 4. running the installation exe file After
Can I add custom fields in Admin Configurations/Helpdesk Customizer for Category, Sub-Category, Request Type, ..v.v...
here example with Request Type:
Schedule and manage events
Spotted this - Schedule and manage events. under the Design stage on the roadmap. Do you have any further information on this please?
Business Rule not working properly
Hi, I have set up a business rule as follows: Rule Group/Rule name:Hardware General (Service Desk Rules) Criteria Subject contains: broken,faulty,will not power on,no power,not working,blue screen, screen blank,not turning on,won't turn on,not charging,battery
ServiceDesk Plus built-in or custom report on Technician Work Log Data
Is there a built-in report or a custom report that can be created, where I can see all technician's Work Log Data for a selected time period (week, month, etc.)? We are starting to have technicians enter their "time worked" in the Work Log tab for all
Stripping extra characters from emails
Hi, recently switched from processing emails via google to use the native mail manager. We have a client who emails in using excel to fill the fields, which always includes non breakable spaces in the subject line. What would be a convenient method for
How To change time and date in Service Desk
Hi. I live in Iran and hour in start of Spring didn't change. Now when users add a ticket on Service Desk the time still one hour late. for example the real time is 13:00 but when users add a ticket the time of ticket is 14:00. In Endpoint Central 's
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