[SD-100705] Attachmnet File content type not allowed
When a user tries to attach a word document that are password protected due to sensitive content. The following error appears: "File content type not allowed. This HR sensitive documents. How do I solve this problem? //Stefan S
Problem with request sidebar
Hi, everyone. I have a issue with a service request. The right panel is empty. Not shows anything, as the request properties. I send a screenshot for more understanding. Anyone can help me to fix it or have any idea why happened it?
I can´t access to ServiceDesk Plus
Hi. I have installed manage engine service desk plus in a Win 2008 server. No errors, service is up, but when i try to access the program by the explorer in http://localhost:8080 i get the error "internet explorer cannot display the webpage" any idea? Thanks in advance
Approval Stage for Rejected tickets
Hi Team, Could you please advice according to next. Is it possible to have the ability to send for approval on new stage when request is rejected. We have first approval action enabled for all tickets, that's why we can not send approval at the same stage.
Approval action by replying to the approval email
Zia is unable to predict some of the approval emails replied to the ticket. 1. The user replies "approved", but Zia recognizes the email content in an HTML code format and there is nothing to do with the email contents. 2. "Approved" was tested successfully
Add requests in resource management.
Currently, only tasks assigned to technicians can be seen in the resource management section While they have a whole other request. I suggest you also add requests in resource management.
Template of service requests cannot be changed after closure
Greetings! Ever since upgrading from ServiceDesk Plus 11 to 14 (currently on 14.2 Build 14200) a few months ago, we can no longer change/convert service requests to any other template after they've been closed. The Template drop-down menu is simply greyed
Custom Login for Instance
Please add Custom Login for Instance ability. Consider this scenario We have two units - IT support and sales unit IT support هis internal and sales unit is external Therefore, its login forms must be different
Send Notification Blocking Ticket
Ever since the most recent update, we are unable to pop out the notes and send notification windows to a new window. This has been causing issues with being able to reference the tickets while typing for some technicians. Is there a way to change th
Asset Scanning
Morning all, We're currently waiting for an update from Manage Engine regarding seamless integration with InTune but I'm interested to know how other business import assets to Service Desk plus as they physically land from an initial order ie via the
Upgrade from build 11200 to 12000
Hello, I have a problem when I want to migrate the build 11200 to the build 12000. I get an console error: Note : This may take a while ... Upgrading PostgreSQL Completed extracting 14% Completed [-] Error occured while
Active Directory Authentication DOWN - SDP v14.2
We have a separate server that only runs ServiceDesk Plus v14.2. This morning, we are unable to log in. SDP sign in states "invalid password". Any advice would be greatly appreciated!
2FA - Trust this browser setting
Version 14201 mentions the following fix: SD-102970 : Trust this browser is not working for Two-Factor Authentication when the IP address changes or after upgrading to build 14200. This fix is not working for us on testing in v14201. For example, with
Adding a field in the column customizer in notifications templates
How to add a field in the notification template column customizer for asset loans, in specific adding in the table the asset loan starting period and ending period.
time elapsed
Hello! the elapsed time is incorrectly counted in the report. request was created on 26/01/2023 06:22 AM resolved on 26/01/2023 08:31 AM but elapsed time is 00.09.00 The same elapsed time is considered if the request was created on Saturday and resolved
Switch from Postgree to SQL - error in backup password
Dear All, We have v 14200, hosted on our premises. I did a full backup from command line, it backups fine to Postgree format. All steps to migrate were executed in good order ( the db in SQL server is created, tables are empty but present ), the "backupDataOld.bat"
Project Memeber Role issue
Hello I have a trouble with project members for Project Manager. I have a Project Manager role which has the following permissions: But the person who takes this role can upgrade his role to a higher role (Project Admin role) and even delete the project.
Issue on Two Factor to send email secret code
ManageEngine SDP v14 The email provider is external, no more operating. BUT we haven't changed before the SDP settings. Now we are not able to login SDP due to error : Unable to send code. Please contact your administrator. Please, we need a way to bypass
General Survey
Is there a way to send a general survey to select users, or distribution lists, in SDP?
Where to find TECHNICIANID
I am trying to modify a report but I am unable to find the TECHNICIANID Below is an example of the script that I have and I tried looking in aaaUser but I'm unable to find the technician I am looking for. (select sum(ct1.timespent) from ChargesTable ct1
Masterclass 2023: Episode 3—Build and implement change management workflows with adequate governance, and sidestep risks [April 27]
Hi there, You and your IT team are invited to join us for our third episode of this year's ServiceDesk Plus masterclass series. In this episode, you will learn about the various aspects of an effective change enablement process and how to implement it
$SurveyLink variable is almost completely broken
Hi We are trying to enable surveys and we have a number of issues: 1. Creating a Request-based survey using the default settings creates a link full of HTML code that does not work at all when it emails the user. They click the link, but nothing happens
AD authentication failing after update 12000
Same issue as reported by other user: https://pitstop.manageengine.com/portal/en/community/topic/failed-udate-to-12-0-1200 After latest upgrade to patch build ManageEngine_ServiceDesk_Plus_12_0_0_SP-0_1_0 AD authentication is failing for all users including
[Analytics Plus webinar] How analytics-driven IT service management improves employee productivity
Hello folks, We're back with an insightful new webinar on how analytics-driven IT service management can improve employee productivity . Date and time: April 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? When faced with a plethora of
How To change time and date in Service Desk
Hi. I live in Iran and hour in start of Spring didn't change. Now when users add a ticket on Service Desk the time still one hour late. for example the real time is 13:00 but when users add a ticket the time of ticket is 14:00. In Endpoint Central 's
Renaming non-IT assets.
Hi, I need your support on renaming non-IT assets. So, I need to change more than 1000 asset names, which I cannot change the asset name with the asset edit function. For this reason, I have to re-add the assets with new names and make corrections in
JIRA integration Error: Issue in getting project list form JIRA
Hello, I need to configure JIRA integration. I made all this steps: https://help.servicedeskplus.com/jira-integration But when try to add ticket in JIRA, i am getting the following error: Can you assist me?
The format of the string xxxx of the @@REQUESTER=xxxx@@ command
Hello. Specify the format of the string xxxx in the @@REQUESTER=xxxx@@ command. Sincerely. Igor Stepanenko.
Category export query
Since there isn't an option to export the categorization list, can someone give me a SQL query to output the categories, subcategories and items with their correct hierarchy?
Reoccurring Tickets and Change Management
We have a few tasks that are reoccurring and would like to see if it is possible to set up something as a solution. 1. A ticket template that is automatically opened and assigned to a specific technician every 90 days. 2. In Change Management is there
ServiceDesk Plus Lost ESM Directory Access
All, Does anyone know how I can recover admin access to the ESM Directory. Every admin account that had access lost it. We are in the process of installing and configuring and no one had been in it for 2 weeks. Logged in last week and I don't have access.
query to list incident templates
running 14005 on MSSQL I found this thread Admin Report - Department List, Requester List ,Technician List, Incident Template List, Service Template List (manageengine.com) to be able to list all of our Incident Templates. However, management wants to
Add IT-Assets with CMDB API
Good day, i need to add multiple IT Assets through the CMDB API with the PowerShell Invoke-RestMethod. I'm currently trying to connect and add very basic workstation $url = "https://XXX.XXX.XXX.XXX/api/cmdb/ci/" [xml]$input_data = Get-Content -Path 'c:\Scripts\workstation.xml'
automatically sending recommendations to all cab members without change initiator initiating
hello i have this issue, when a change is accepted all members of the cab get notified to recommend without change managers initiating to them how can I reset it to make only the change initiator choose who thy want to send the notification to for recommendation?
How i can deactivate dynamic daylight saving time (dst) in manageengine sdp?
my system time is correct but with same time zone my sdp shows incorrect time. for example my system time is 3 am but manage engine is 4 am.
Mark technician as a VIP currently?
Hello! I am trying to mark one of our technicians as a VIP user, but the only details I could find are all outdated and don't work on the current version. How do I mark a technician as a VIP?
SDP API VBA script "input_data" format
Hi, I've been banging my head against the wall for a few days now trying to get a VBA script to add a new request with a certain template. I keep getting below error: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"input_data","type":"failed","message":"Value
Using API with MSXML2.ServerXMLHTTP in VBA
Hi I am trying to use the API to create a request via the API and the MSXML2.ServerXMLHTTP in Excel VBA. Here is my code: Sub create_ticket() Dim headers As String Dim objHTTP As Object Dim result As String Key = "517AC905-BE76-4EF7-BC46-02C93A7CDCD2"
[SDF-28875] Add Link within SQL report
I am attempting to generate a report with links to overdue tasks, but seem to be unable to create a clickable link. Oddly enough the html link that I generate seems to be parsing enough to only show the text part of the link, but without the href action.
ManageEngine ServiceDesk Plus 14.2 Build 14200
I am using ManageEngine ServiceDesk Plus 14.2 Build 14200. I am using Office 365 mail account. Invalid value specified for the parameter "ewsReplyAddress". This is the error we get. Please your support.
Next Page