So we are using Service Catalog for our on-boarding forms. I've worked Approvals into the process as we want to make sure any access requested on the forms are valid.
I have a ton of different task on these forms. But the task trigger when the form is submitted based off of the criteria selected. So not every request has the same task.
The issue is once the form is submitted the techs get the task and can work on them before it's even approved. I need a way to separate task in the techs view from ones that can be worked on, vs ones that are pending approval. The best way I think of to achieve this is to have the Task Status be dependent upon the Request Approval Status.
So lets say a form is submitted. It sends it off for approval AND it triggers the task. But the task status is set to "Pending Approval" that way techs know not to touch it yet. But I'd like to automate it that once a form is approved, it'll automatically change the task on that form to "Open".
Is this possible?