New Customizer - HTML Snippet - Night Mode Support
I'm checking out the customizer for the first time, creating my own page. I typically use SDP in Night Mode. When I use an HTML snippet and preview it, the preview has the HTML snippet with a dark background (good) and still black text (bad). I did not
Unable to configure Gsuite because of Invaid redirect URI ManageEngine Servicedesk plus is providing, could this be because my license expired
I've tried copying the URI redirect URI from ManageEngine Servicedesk plus and pasting it to create a credential in Gsuite for the app but Gsuite says that the redirect URI is invalid giving me this message: Invalid redirect: Must end with a top-level
Export all SLA details along with SLA Criteria
Hi all, I want to export all the sla details stored in service desk plus on prem along with their SLA criteria. Is there an PGSQL Query for this? The build I'm using is above 14000
How do I build a Report that includes resources from a Request?
For example - I have a Service Catalog template called "Request Laptop" that users can fill out in the Self-Service Portal. Under "Resources", they can select a 13", 14", or 15" screen size and write in a "needed by" date. I would like a report that shows:
Domain Dropdown and Domain Filtering
It is recommended as a security process to disable the domain dropdown and domain filtering on the login page. I cannot seem to find a good definition of what will actually happen if I do that. As we use domain login for our staff, if I make it go away,
Requester Search - Please enter numeric values for Request ID
In builds 14740 and 14810 (our production and test builds currently), when requesters use the Search in the navigation bar, it behaves as though it is forced to be the Request ID search. It does not provide any other options and creates errors when searching
Tracking & Reporting Communication Attempts
Our organization supports a portfolio of skilled nursing facilities across a geographically disperse area. Recently we underwent a change in our model of support. We used to provide technicians on-site on a rotating schedule to provide support to our
Email tracking
Hi, what's the easiest way to track what ticket number an email has been added to? We have an email that I can see was sent on 17/06/2024 at 15:25:52. It was processed by ServiceDesk, but we can't see where it's gone. It wasn't created as a new ticket.
Maintenance Page
We have an On-Prem ServiceDesk set up. After performing an upgrade, and after starting the SD Service, we want to prevent the Users from logging in and submitting tickets, until we can check the system and confirm the upgrade is successful. So, in case
Custom query to generate a report with description and resolution of archived ticke
Hello, Would like to request for assistance on how to generate a custom query report for archived tickets that includes their resolution and description. Thank you
UPDATE 13000 to 14205 - FAIL
Estoy tratando de actualizar Service desk para poder obtener informes ya que la compilación que tengo es muy antigua. Durante el proceso regular logré llegar a la versión 13000, pero cuando paso de esa versión a la 14205 falla la actualización.
Get requests by requester or technician using serviceDesk plus REST Api
I am developing a client application where we want to show requests createdby(requester) or assignedto(technician). Referring to REST API documentation, I can find that there is no api supporting this functionality. Only way is to get all requests and filter it out which is not preferable due to huge load time. Can you please let me know if we have an API updated for this? Also I checked ServiceDesk plus mobile app where we have a similar functionality, would like to know how does the mobile app
Agent Scan FAILURE After Server Restore
Windows Server 2016 Microsoft SQL 2017 ServiceDesk 11.3 (Build 11309) DesktopCenttral Agent 10.2.2137.2.W Due to a failed update (Post #7401409) we had to uninstall, reinstall, and restore our ServiceDesk Server. We have had to complete this process a
Missing AD update
Hello, there. Although AD supposedly is fetched nightly for all updates, we notice that the value of AD fields such as Title, Department, Office do not update in SD even when marked on. There's no error message from SD, nor in the log files. What are we doing wrong? Cheers
[Webinar] Streamlining SSL/TLS certificate management with ServiceDesk Plus
In the world of ITSM, efficiency and risk management are paramount. Yet, many organizations overlook a critical component that impacts both SSL and TLS certificate management. This oversight can lead to service disruptions and vulnerabilities, all of
Report to show reopened tickets
Hello, There is a common requirement to generate a report that shows reopened tickets. I see no method of achieving this out of the box. Is it possible via a Query report? Can you provide a query if possible. Thank you.
ServiceDesk Plus API question
Hello, I am new to ServiceDesk Plus product and I am looking into some possible integrations with it. I am a bit confused with the API versions - as I see there is v3 which is only for Cloud version? Or v3 can be used for on-premise deployments too? If
Resending of Approval on Request Edit
If a request has been approved and then is edited or a resource field modified, is the expected behaviour to resend the approval notification again?
SDP Will Not Startup after enabling HTTPS Mode
I recently enabled https mode on our Service Desk Plus installation and imported an SSL certificate because I need to get it working with Exchange Online. Now the application just gets stuck on the splash screen every time I try to launch it. Has anyone
How to add field values to UDF field (type: picklist) using REST API
Hi, I have a scenario where, let's say we have users logging request for computer equipment(eg laptop mouse, etc.) but the request must have a valid project number. The valid list of project numbers exist in an external system(eg Oracle Financials). I
How to invoke reply form from a request cycle transition
Hi, I am working on a new request cycle for my organization and one of the transitions is called "Contact requester" Is there a way to automate the transition so when a technician click on the transition the Reply form is invoked?
How to create a Child Request from a Parent Request (Any Easy Way)?
Dear All, Is there any easier article that will demonstrate creating a (one) child request from a parent request? Please kindly share Currently we have parent service template which has only two (2) request additional fields. Regards, Wajahath Farooq
How to - display associated_roles from a Technicians via API.
I try to display a information from the endpoint Get all technicians, but when I execute the JSON I don't see that column in the request. I have the same issue with: secondary_emailids associated_sites This is the input_data: { "list_info": { "sort_field":
Hide asset in template
Hello, I need to hide the Asset field during template loading, I have tried the bellow script but it does not work: Edit the incident/service template from which the asset needs to be hidden, choose Field & Form Rule tab. Create a rule "On Load" with
Hide Asset Field
Hi, I am looking to hide the Asset field in an Incident Template (probably in other Templates too) but cannot seem to find it using the Hide Field in Field and Form Rules? Can anyone help? Thanks In Anticipation Ian
Service Desk Plus intergrating with Sharepoint
We are running 7.6.0 build 7600 and we want to intergrate our sharepoint intranet with our help desk. Is there a webpart for requestors and technicans that we can plug in to our sharepoint site?
E-Mail Command for Change Module
Hi Can I use E-Mail command to change the status of change in each stage This's my example Change's current stage is "Implementation" and status is "In Progress" I want to use E-Mail Command to change the status from "In Progress" to "Completed" Tha
how put url (external link) to the request template
I consider the case when the user specifies the problem, for example, indicates that there is a problem with telephony-> there is no sound in the headset, then display a web-link to the instructions on the request template (in this case, insturction how
Expanding Custom Function for creating child requests
We utilize a custom trigger and custom functions to automatically create child requests off of a parent request. I got sample scripts for this from this post: Script for creating new tickets based on information from one ticket (manageengine.com) I was
Adding a link on Requester Homepage to another instance template
Hi, How do you add a link on the Requester Homepage of one instance to a template on another Instance? I've setup a button with Action Type URL to the relevant templates URL But when you click the button you get the below error, I believe it's looking
Dynamic Form
Hi everyone, I'm currently working on setting up a project governance framework using SDP for our project managers. My goal is to create a dynamic form within SDP that adjusts the questions displayed based on the project's current stage. This way, project
Search requests via API using Deluge
I want to build a custom function that searches requests by a certain data point, such as the subject. The REST API documentation shows how to query a request by entering the request ID in the api path: url = "https://xxxxxxxxxx.com/api/v3/requests/{request_id}";
Numerous Security Vulnerabilities in SDP
Good Afternoon, I just wanted to get the process rolling on several security vulnerabilities in the versions of Nginx and Apache Tomcat used by ServiceDesk Plus. Here are the vulnerabilities as reported by EndPoint Centrals security vulnerability scanner.
How i can recover the deleted assets from the helpdesk
How i can recover the deleted assets from the helpdesk
Office 365 mail processing went down
FYI, in case others are affected. Our mail processing from Office 365 mailbox to ServiceDesk Plus went down at about 3:00p Eastern yesterday. There was a Microsoft issue with POP (issue ID EX804796): "Users may be unable to access their Exchange Online
How do you format Block Code in a Solution body?
How can I get the below formatting?... specifically the gray box. It comes up as monoscript font (which SD doesn't let me choose). Also the only way I can duplicate the code box format for use is to grab it and paste it from somewhere else. Here is an
Add Task Title column to Worklog tables
Hi, Worklog table lists across all modules (request, change, release, etc.) have a Task Id column available to display but do not have a Task Title column available. Task Id isn't friendly enough to identify related task, so it would be good to have the
Change notifications triggers
Hi, Team, as you have "Alert(or Notify) technician by e-mail when there is a new reply for the request." in Request Notification Rules, it would be nice to have something similar on Change notification (Notify Change Owner/Change Manager instead of the
Build 14810 - Variables being displayed instead of data
After updating to 14810, we have user defined field variables that are defined in a task template that are now displaying the variable instead of the data. As an example, one of the user defined fields is an employee name (udf_sline_19) for a new hire
Servicedesk service is starting very long
Hi, I have such problem, when I restart servicedesk server or only servicedesk application it is starting very long time (over 30 min). It display image as attached: Is this normal startup time?
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