Hello, good afternoon, my problem is the following.

When a person sends a ticket to the platform, it assigns it #30, but then on some occasions, when another person sends a ticket, it sends them again that their ticket is #30, even though there is already a ticket with that id, it doesn't overwrite it, but basically that ticket is lost, there are about 4 or 5 cases that this happens to me.

This only happens sometimes, then it continues working correctly assigning tickets consecutively.

I remain attentive and appreciate your attention.