Cannot upgrade from build 14600 to 14810 - Unexpected error
Hello,
We are currently running SD+ build 14600 on Windows 2022 and MS SQL 2017.
I am trying
to upgrade to build 14810 but I do encounter an unexpected error. Here are the last lines of the log file:
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.adventnet.tools.update.installer.Unzipper.contextPostInstallation(Unzipper.java:1702)
at com.adventnet.tools.update.installer.Unzipper.invokePostInstallationClasses(Unzipper.java:1485)
at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPatch.java:512)
at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:261)
at java.lang.Thread.run(Thread.java:750)
Caused by: java.lang.NoSuchMethodError: com.google.gson.JsonObject.keySet()Ljava/util/Set;
at com.zoho.dbanalyzer.utils.HoconFileUtil.readHoconFile(HoconFileUtil.java:51)
at com.zoho.dbanalyzer.config.DBAnalyzerConfig.readInputConfFile(DBAnalyzerConfig.java:131)
at com.zoho.dbanalyzer.config.DBAnalyzerConfig.initialize(DBAnalyzerConfig.java:107)
at com.zoho.dbanalyzer.config.DBAnalyzerConfig.<init>(DBAnalyzerConfig.java:101)
at com.zoho.dbanalyzer.mickey.DBAnalyzerComparator.getConfigObj(DBAnalyzerComparator.java:88)
at com.zoho.dbanalyzer.mickey.DBAnalyzerComparator.compare(DBAnalyzerComparator.java:53)
at com.zoho.dbanalyzer.mickey.DBAnalyzerComparator.compare(DBAnalyzerComparator.java:39)
at com.manageengine.servicedesk.updatemgr.util.BaseMigrationUtil.isSchemaConsistent(BaseMigrationUtil.java:883)
at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.postInstallPatch(SDPostProcessor.java:137)
at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.installPatch(SDPostProcessor.java:76)
at com.adventnet.persistence.DefaultPostProcessor.install(DefaultPostProcessor.java:1490)
Any help would be appreciated.
Thanks.
Thanks.