Viewed incidents
Hi, Is there any log functionality in SDP that shows when a technician has viewed an incident request? If not, can it be done with a query for a specific request ID? Regards, Alexander Nordin Region Halland
Supportfile attached
Supportfile attached
License Expire - Free Edition
Good Morning, I'm using the free version of the service desk plus, but today I've seen it giving a message that the license will expire. How do I renew my free license? When you click the renew button this appears the following message: You are not allowed
Export technicians details
Hello, I would like to generate a report containing the technicians' details, such as: * Name * First name * Last name * Primary email * Department name * Phone number I have tried multiple queries, but unfortunately I was unable to find the email addresses.
When was searching with AND removed?
I ran this search on demo.servicedeskplus.com Why does it match on ID 435 and 437 that doesn't contain "Maintenance" or "Reboot" at all Seaching in SDPlus has been a hassle for a long time now. Ways back (2011+) searching in SDP defaulted on AND. So searching
Test Environment Question
We are looking at setting up a test environment for our SDP application and want to clarify a few things. After reviewing the guide here: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus, I understand
Service not starting
Hi, After updating to last release from version 13, service doesn't start, giving However, running run.bat from bin folder, everything works fine. Windows server 2022. Event manager just says: Incorrect function. TIA Regards
[SDF-32893] As I can add custom fields in the task template ?
I need to add a custom field type combobox.
Email contents of ticket to other users
Our HR department needs to notify our training department when a certain type of new employee is hired. I already have successfully setup a request custom trigger which sends the notification. However, the data fields are very limited and we cannot select
Backup issue V14600
Hi, Has anyone experienced an issue doing a backUpData.bat on version 14600 I've been trying over the last few days to run the backup ready to do a test migration to another server but it won't move past this point. Both times this has been kicked off
don't show the default request
nobody have to see the default template. how can i hide this?
Task to be completed check list
Hi, I'm looking for a way to create a pre-define template as a task to be completed check list similar to the Incident Template. The technician should be able to tick off the items on the list, add note then close the task as completed. Would be useful as a check list for the user disable for example when it comes to auditing time. Thanks,
Need Feature to send sms to requester while aprive status is need for Clarification
Hi friends, I need a trigger for SMS to be sent to the requester when the approver sets the approval status to "need for clarification" and sends a clarification request to the requester. Does this feature already exist in ServiceDesk Plus 14306 or last
How to set multiple email address
We currently have our system setup so that email are sent to one email address. However we want to expand to usage to our more partner. How to setup multiple email addresses in mail server setting for service desk to fetch up if I use Exchange Web S
Script to add a note from an SDP Plus instance to another instance
Hi Team! We are creating an integration between two instances of Servicedesk that allows us to forward a request from one instance of Servicedesk Plus "A" to another instance "B". (this script has been generated and working correctly). https://support.servicedeskplus.com/portal/kb/articles/how-to-forward-a-request-from-one-servicedesk-plus-instance-to-another
[Tips & Tricks] ServiceDesk Plus on Docker
Containerization is taking IT operations to a whole new level and If you are an IT Ninja or in to Enterprise IT, you've heard of Docker. With the increasing popularity of containerization\Docker, many of you are already thinking about hosting an SDP instance on Docker. Hence to make this transition simple and quick we have come up with a step by step instructions to install ServiceDesk plus on Docker for your reference and we hope our readers find this helpful. A quick overview on Docker and the
Self Service Portal: Help Text For Users?
In our self service portal, we have widgets to report an issue, and request a service. Some of our users aren't sure when they should be opening an incident or a service request. Is there any way to add help text to the buttons, to display when the mouse
Button "Submit for approval"
Hi! Is it possible to pull the "Submit for approval" button from the "Actions" drop-down list? Thx!
Task Comment in bigger size
We like to get the comment field in the tasks section in a bigger size
How can I send the Notifications to the Concerns through Schedule Custom Function?
Dear All, We've configured (created) a Survey Custom report which will demonstrate the Survey Ratings which is "Poor" or "Not Satisfied" with Survey responded time of Today. Now, if a New Survey with Low/Poor Rating has been added in the Report Today.
Report on Assets/CIs change
Hello SDP, I would like to create a monthly report that shows all changes on our CIs (any attributes change). IE: If the servers or Routers or any CIs has a new location or has been decomissioned or has new OS version, etc... Any help on this is welcome.
Software name contains the name of the machine associated to it.
On the CMDB, I have hundreds of CIs in the software Product type. They are all OS. They are scanned by SCCM. The name contains the OS name + the name of the machines on which it's installed. On the ASSET side the name is correct. As a result, I have hundreds
Close automaticly problem tickets
Hi everyone, Is there an option to close problem tickets after "x" days? Something similar to what we have with request tickets. At this moment the technicians change the ticket to solved, but manually they have to be changed to closed.
Disable users
Idea: Disable users ( requesters and tecnicians)on servicedesk plus is good idea beacuse When move or leaving the organization, username should be disabled but its information should remain
Spaces
When a user enters a password in the self-service module how can we prevent them from using spaces? thanks in advance Pete
Tech Availability Chart
Hi, We are using ServiceDesk Plus V 8 build 8016. How can we make the tech availability chart available to users who are not admins in ServiceDesk Plus? Thanks, V.Tech
Solutions Tab in SDP - Solutions Templates?
We'd like to have some consistency in how solutions are documented as well as general knowledge. Is it possible to create a couple of templates that we can use to standardize our knowledge/solutions?
Domain scan error
Dear Team, We got this error while doing ldp connectivity test. We observed a domain scan fail in a client environment, yet the network scan was successful. Kindly assit if this is a familiar error
Colour Unassigned requests
When we receive a ticket its displayed in a red colour, once it's categorised and assigned to the correct team it turns white with bold text. is there a way to add a colour to Unassigned tickets to highlight its urgency in the queue? apart from the bold
Uploading an image attachment to a request with powershell
Hello, I am unable to attach an image to a request using a powershell script and the API. This works just fine in BASH. I can use the following bash script with no issue: curl -X PUT \ -H "authtoken: ABC123" \ -F "document=@/filepath/" \ https://url/api/v3/requests/124564/upload
Remove "Trust this browser" from the 2FA login page
New security requirements are causing us to require 2FA for each login. Is there a way to either remove the "Trust this browser" checkbox from the 2FA login page? Another option would be to change the timeout on this setting to 1 day, or even only an
How to add "Select Approvers" in template of Free version as it is not shown here?
How to add "Select Approvers" in the template of Free version as it is not shown here? Ref. attached. Your Version : 14.6 Build 14610 Latest Version : 14.6 Build 14620 View Service Pack Details License Type : Free Version License ID : - Product Edition
FAILURE :Exception occurred while performing the operation
Hello all, When I try to delete a CI in the CMDB, I get the following message: FAILURE :Exception occurred while performing the operation Any idea what the cause could be? B
Generic SQL Injection Vulnerability
Hi, Our Security office ran a scan using Nessus Tenable on our on-prem SDPlus server and the following vulnerability came up. https://learn.microsoft.com/en-us/answers/questions/212202/cgi-generic-sql-injection-(blind)-vulnerabilty Could this be a false
Close request via mail.
Hi! An interesting feature of closing a request via mail! We would also like to implement the function of closing the request at the click of a button. For example: An email arrives about the execution of the request and there is a link "Close request"
Report on the number of requests approved
I'm looking to build a report to list the amount of requests that one approver has actioned. I have done this for Change requests but I can't locate the fields needed in the Request module. The use case is we have a contract approval workflow with different
[SOLVED] REST API - Download attachment
HI! This time I would like to ask about handling attachments. I couldn't find any additional information about handling requests' attachments. In this documentation ( https://help.servicedeskplus.com/api/request-operations.html$Attachment ) there is written that it's possible to add attachment. How about downloading / viewing attachments? Is this functionality included in GET_REQUEST. The last question is about deleting request, Is it somehow possible during EDIT_REQUEST? Thanks in advance for the
How to Delete Assets Additional Fields created earlier?
Dear All, We have created few Assets Additional Fields for our Assets which is now currently being displayed on the Assets Details form. Now, is it possible to delete those additional fields created on Assets Additional Fields as it is of no use? Regards,
Migrate the rules to another user
Hello, I have encountered such a problem: The employee , responsible for SDP, who created a lot of the configurations and rules has left the company, and when his Active Directory account is deactivated the rules he created stop working. The question
How can I run a report of TIme Spent by technician that includes work logs in Changes?
How can I run a report of TIme Spent by technician that includes work logs in Changes? I have added columns for Time Spent and Time Spent Technician but it does not include Time spent in work logs in Changes module only work logs from Requests modul
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