[Tips & Tricks] Share requests to make your helpdesk process simpler and help your technicians be more efficient

[Tips & Tricks] Share requests to make your helpdesk process simpler and help your technicians be more efficient

Hello folks,

HelpDesk technicians involve handling different kind of issues everyday. Most of the times, a request needs to be handled by different groups.

For example, when a user reports a laptop issue, it could be an issue with hardware or software and so on.

Unarguably, this request has to be worked on a collaborative effort and this can be very beneficial for technicians and for users as well.

As the title suggests, ServiceDesk Plus has a feature that allows technicians to share requests with other technicians and groups. This allows multiple technicians/groups to work on a request simultaneously and fix the issue swiftly.

A request can also be shared with a requester. Please find more information about share request feature in the below link.


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