SDP not marking as Online one of our technician
Guys,
We have a problem in our ServiceDesk in build number 14304.
One of our technician, even if he clicked on online status, is showing on list of technician as offline -> he not get any ticket for this.
We tried:
-Restart Services
- Test on many browsers
- Test incognito mode
- Clear caches/cookies of browsers
Still from our view, status is online but from any other account offline.
Have you any idea?
We have a problem in our ServiceDesk in build number 14304.
One of our technician, even if he clicked on online status, is showing on list of technician as offline -> he not get any ticket for this.
We tried:
-Restart Services
- Test on many browsers
- Test incognito mode
- Clear caches/cookies of browsers
Still from our view, status is online but from any other account offline.
Have you any idea?
Topic Participants
Mateusz
Dinesh Bhaskaran
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