Hi, I need the help of the ServiceDesk community to solve a couple of tasks that I am stuck on.

1) Configure the system to restrict other group technicians from resolving/closing incident requests raised by a VIP user, once approved.

2) The Resolve or Close option should only be available to the ticket owner or group member of the ticket group

3) Create a general survey after each major change implemented in the org and record the feedback in Review as Post implementation feedback from org users.

Thanks

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