We would like to know any possible solution for integrating Informatica with ManageEngine Service Desk (SD) plus.

Also, we would like to know if this is also possible or not:

Create ticket in SD and that takes you to IDQ tool where the data steward can investigate on the issue and the logs can be captured in SD tool. So we are trying to see a sync between IDQ and SD if the integration is possible. Basically our need is to integrate Informatica with ticketing tool and work as mentioned above.

We found some information but not sure if it is valid or how to execute it.

We have attached the file:

Attachment - Integration of Informatica with ManageEngine Service Desk Plus. Source - ITSM integrations - ManageEngine ServiceDesk Plus

(ManageEngine) (ManageEngine)

ManageEngine Applications Manager User Guide

If it is not available, we would like to know that how much time and effort needed to enable that through additional API calls development or API development to enable that flow to Informatica.

Please confirm with the solution if the integration is possible between Informatica with ManageEngine Service Desk plus.

Thank you.