Auto Share Request script failing
Greetings, Stumbled upon the V3 variant of the auto share requests from email IDs to notify: https://pitstop.manageengine.com/portal/kb/articles/how-to-auto-share-request-to-users-specified-in-a-request-field-v3 Now before I found V3 I found the https://pitstop.manageengine.com/portal/kb/articles/how-to-auto-share-request-to-users-specified-in-a-request-field (V1) version of the same script and had originally tried implementing that. When I did testing, I was returning JSON output in \custom_scripts\request\
Upgrade proccess from version 11.1 Build 11111 to the latest Version: 11.1 Build 11116 - stuck at 13%
Hello, We started the upgrade process from version 11.1 Build 11111 to the latest Version: 11.1 Build 11116, using the latest SP ( ManageEngine_ServiceDesk_Plus_11_1_0_SP-0_16_0 ). The process itself hangs at 13%, with status message "Upgrading PostgreSQL / Extracting patch pgsql" show in the dialog. I presume this is a major DB update, so we left the upgrade procedure running for a few hours. It stuck on the same window / with the same message. The application was left to run overnight, with no
Description of the Request is also duplicated when Duplicate Request
When I try to duplicate a request, Description of the Request is also duplicated !
Reports Filter no time option
11.1 Build 11104 After updating, the clock option at the time of creation is not displayed in the filter of the report page. Only the date section is active. How can I activate the time section. In the request part, the date filter works with time, this is what I need in the report section the sample is sent in the attachment. Thanks
ManageEngive ServiceDesk Plus not working. Event ID 7024
Our server installed windows updates over the weekend and following the reboot the ManageEngine service starts and immediately stops. We are getting the following error from Event Viewer: "The description for Event ID 7024 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer,
SAML Login
Hi, I am trying to configure SAML authentication for ServiceDesk. After configuration I am able to login using my IDP, however instead of email id the login name and display name both appearing like - uuida3d76f75-0172-11a4-b01c-e172d25d1b04. I have tried configuring NameID with display_name, email, name, but got the same result. Do I need to make any further changes? Regards Arunava
Reports showing wrong numbers in Asset Explorer 6.7.0 Build 6706
I have configured customer reports in version 6.7.0 Build 6706 and they seem to show very different numbers. Total number of our assets are 159 and the reports showcase in few thousands. Has anyone faced any issues as such before ? This is seen for all custom reports.
Importance management does not appear in Servicedesk,
Importance management does not appear in Servicedesk, and at the same time it seems to me that this affects SLA management because option appears blocked in the forms too
Fail mail server settings configuration (O365 Enterprise account)
Hello to all, we have experienced problems to configure a O365 Enterprise mailbox into Servicedesk Plus (test server). We have created a jssecacerts file and we have copied to jre\lib\security directory but after we hace configured POPS, servicedesk has username/password error. We have checked that username/password is correct. Could you give us any clue to resolve this configuration issue? Our installation is SDP 11.1.14 with SQL Server Thanks in advance
No option available to Add image for Service Category
For Service Category, there is no option available to add an image for selected category. These are Custom crated category as well as for default. I have attached two images how it look for Requester and how Service Category Customization page where we cannot find option to upload the image. Is there any workaround or option to achieve this? Thank you
Change Requestor to Technician
I'm doing a trial right now of SDP and I imported all of my users from AD. However, I can't seem to find an option to change a requestor to a technician. I've looked through the documentation and the quick start guide, which shows a button called "Change as Technician", but it looks to be an old interface and not the current software release. I don't see any similar button anywhere on the current release page. Anyone?
Problem Template
Hi, I understand there is a plan to have the Problem Templates enabled so we can customize our Problems ? Do you know when this is likely to occur ? We are looking to hide some of the fields as they simply have no use, so any advice would be appreciated. A
Cannot Restore Backup
I'm attempting to restore a backup of build 9121. I'm following the steps here: https://pitstop.manageengine.com/portal/kb/articles/how-to-restore-your-data-in-servicedesk-plus After I select yes to restore data to the production build, it appears that the restore starts but it stops after just a couple of minutes. I don't see any pop-up confirmation. I can see in task manager that there is no activity with the restore process. After this happens, I cannot log back into the Service Desk. I can
API v3 requests with search_fields
Hi, I am a beginner and trying the API. I would like to get the current ticket info with search_fields applied. I tried the follow request in the Admin -> API section and Postman. I can get filtered data (1 ticket) from the build-in API portal. But, I get all data (5 tickets) from Postman, not filtered. Please advise if anywhere I should adjust. Thank you. Only 5 ticket in the system. Only one subject contains abc. { "list_info": { "row_count": 20, "start_index": 1,
Upgrade 9.2 & Backup Trouble - Backup has failed during the upgrade
Hello, I've been stuck on version 9.2 for many months now, as I've only had time to troubleshooted a handful of times, so today I finally gave up searching and I'm hoping someone can help. Originally I thought the problem was related to our database and this patch, but since it was always failing during the Backup process, I tried running a manual Backup, and that failed too! In fact, all of the monthly Backups had been failing and I had no idea until I checked today and found the monthly folders
Manage Engine Server desk plus is not starting...
I am using Version 10.0 with Windows 2012 R2 Standard and SQL Server. I suddenly stop working as everything was working fine from the last few months after upgrading. I have tried to apply some solutions from other searches like 1- Changing config file entry from mssql entry to pgsql or mysql. 2- closing java process from service desk and restart the service 3- restart manage engine VM and starting services again. Is there any log file I need to share or anyone who can help me in this .
Outgoing Mail No longer working CertPathValidatorException: timestamp check failed
We are using ServiceDesign Plus 8 and over the weekend our outgoing mail sending stopped working. When i checked the logs I am seeing multiple exceptions all related to Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed When I contacted our mail service provider they said that this was caused by "Sectigo AddTrust External CA Root Expiring May 30, 2020" see https://support.sectigo.com/Com_KnowledgeDetailPage?Id=kA03l00000117LT
[SDF-63991] Prevent add task in request that closed
Hi, For security reason, I wanna to prevent add task in request that closed. What should I do? Thanks for helping
Complain 6MB attachment is bigger than 10MB
I tried to attach a 6MB pdf file to a request, and got the warning that it can't because it's bigger than 10MB. Why is it getting the size wrong?
Automatically Trigger Tasks in Service Catalog
I'm new to Servicedesk Plus and i'm not able to set "Trigger Tasks" to "automatically". Switches allways back to "Manually". Can anyone help? Wait since 3 days for an answer from support - hear nothing from them :( Thank you for any help, Roland
Mail is not being picked up from the mailbox from Tuesday
Hi guys, Been using the mail component without issue for the last week and a half, but since Tuesday it's stopped picking up replies and new tickets. When I go into the Admin - Mail Server Settings - Incoming tab, the Save button is grayed out, even if I make changes to this screen it doesn't allow me to save the changes. If I go into the Outgoing tab the save button is functional. On the Incoming tab I've tried changed Mail Fetching to "Stop Fetching" which worked, and then "Start Fetching" works
Approval API for approve request not work - status code 4007
Hi, I define a new service catalog with two stage approval. 1. Stage One => Reporting to 2. Stage Two => CEO When I want to approve request by API from documentation page, show me this error: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4007, "type": "failed", "message": "Invalid URL" } ], "status": "failed" } } I attached my screenshot. What should I do? Or
Import SSL / Service Desk Plus 11.1/11112
Your Version : 11.1 Build 11112 HI, I want to add a certificate but I get an error Did someone solve this problem?
My deactivated technicians auto-reactivate every time that domain syncs.
After the last update, my disabled technicians get auto activated when the domain syncs. How can i permenatly disable them? I get license violation error without a reason.
Cannot close tasks using API anymore
We are using some powershell scripts to automate requests in SDP. Some of those scripts need to close tasks in tickets. We updated SDP to version 11.1 Build 11105 and since then it isn't possible to update tasks anymore. Something has changed and i don't know wat. The function i use : Function Close_Task { <# .SYNOPSIS .DESCRIPTION Long description .PARAMETER Status Used to send along the status of the task .PARAMETER Taskid .EXAMPLE Close_Task -Status "Closed" -taskid 3423 #> [CmdletBinding()]
[SOLVED] Sorry an error has occurred Unknown error occurred while processing your request.
Hello Team, Recently we have upgraded Servicedesk Plus to newer version from version 10504 to 10514 , 10514 to 11000 and 11000 to 11100 respectively. Now we are unable to generate any reports. The error we got is "Sorry an error has occurred Unknown error occurred while processing your request." Can you please assist us on the same? Following are our server config details: General Properties Build Number 11100 Application Architecture 64 bit Configuration Properties File Attachments Path /opt/ServiceDesk/fileAttachments
Negative timespent present for this request
If I go to system error log I see allot of these errors. Yet, the request seems fine. Why?
SLA countdown in WOListView
Hello, I have configured some SLAs to work in operative hours. If I log in sdp and open the Requests list at midnight, I can see how the countdown decreases in minutes. I wonder if this is only a interface behaviour or really it is counting. I attach a screenshot of the configured SLA (
[SD-87472] Permission Issue creating new support groups
ServiceDesk Plus 11.1 Build 11114 Hello, I'm facing an issue that appears suddenly.... I'm trying to create a new support group but the app starts to show me the following message: "User does not have sufficient privilege". Of course, the user that I'm using have the SDAdmin permission asigned and even the issue persists trying with new test user with the same privilege. I appreciate your help.
How to disable technician that deported without remove history and worklogs
Hi, Some technicians in my organization after one or two years deported or dismissed. When I delete technicians, all requests that assigned to this technician move to unassigned. It's very bad. How to disable these technicians that deported without remove their request history and worklogs? What should I do? Do you have any workaround?
Issue resetting user passwords for Local Authentication - SDP sending wrong password
In my environment (v11110), I have a mix of AD Users and Local Authentication. I have set my Local Authentication password set to Random Password under ESM - Active Directory. If I use the Reset Password for a User, the system requires me to specify a password. When the user receives the email with their self-service login details, it gives them a different password. How do I get the system to send the correct password for resets?
servicio servicedesk no inicia después de restauración
Buenas tardes: Traté de actualizar mi servicesdesk de la versión 11110 a la 11114 pero tuve un problema con la actualización, hice el proceso de restauración con el backup que toma antes del proceso de actualización con los pasos de este link:https://www.manageengine.com/products/service-desk/upgradefailure.html, pero al finalizar la restauración el servicio de servicedesk de windows no inicia, ejecuto el ícono en el escritorio y desde los servicios de windows y no inicia, no obstante, ejecuto el
Asset scan FAIL - cannot identify model of this device
Hi ALL! I have new Cisco C9200L-48P-4G Switch I tried scan it via SNMPv3 and i have error - cannot identify model of this device - how i can fix it ??
Change user status from resigned to active
How do I change a user status from resigned to active? The status is showing as resigned but I want to make the user active so the user can login to Service Desk. Thanks in advance for any assistance. Dan
Searching Solutions does not work
Current version is: 11.1 Build 11110 This problem has persisted long before the current version however, I am not sure now if it ever worked. I have tags and topics set up. Entire Content is selected under the search bar. One of my keywords for example is Mitel, I have tried Mitel, mitel, MITEL in case there was a capitalization component and no records are returned. I have tried topic names, content in the subject and description, and I have tried selecting individual items under the search bar.
Incoming mail fetching is not working
Since Friday we have a problem with incoming email fetching in ServiceDesk Plus. I have tried restarting the ServiceDesk Plus server and services and also regenerating the certificate using gencert but get the attached error message. I can ping and telnet the mail server and port.
LDAP issue when trying to integrate to Service Desk Plus
I am trying to add the domain controller to Service Desk plus so I can sync up the users so they can just login with their credentials. I keep getting an error message though when I am trying to add it. Can anyone assist?
ManageEngine Installation on Linux 64 bit
Hello. I can't install manageengine service desk plus on centos 7, ubuntu LTS 16, ubuntu LTS 18. I'm downloaded last ManageEngine_ServiceDesk_Plus_64bit.bin. I get error message: Pgsql Err Msg ------------- Problem in Initializing Postgres !!.. Kindly check logs... In logs: chmod cannot access «/etc/ServiceDesk/conf/ServerKey.key»: No such file or directory Screenshots in attachement. Thank you.
Having issues with AD Authentication for user login
Hi guys, I'm having an issue with AD authentication. None of the technicians or the requesters can log in using AD credentials. I've set myself up as a local account in ManageEngine ServiceDesk Plus so that I can use the system. The domain name is listing correctly in the login screen but is returning a "Username or Password is incorrect" error when trying to log in with AD credentials. In the Admin - Requesters area I can see that the requesters are all being picked up from AD and listing the correct
[SD-87015] Error sending approval
Hello! After upgrading to 11.1 Build 11112 we can't send request for approval when language is Russian. When I click "Send" I get error: (Something like "the value specified for the parameter "send" is invalid"). The same error appeared in 11.1 build 11110 when adding CAB members on change request. Switching interface to English resolves the problem.
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