Complain 6MB attachment is bigger than 10MB
I tried to attach a 6MB pdf file to a request, and got the warning that it can't because it's bigger than 10MB. Why is it getting the size wrong?
Automatically Trigger Tasks in Service Catalog
I'm new to Servicedesk Plus and i'm not able to set "Trigger Tasks" to "automatically". Switches allways back to "Manually". Can anyone help? Wait since 3 days for an answer from support - hear nothing from them :( Thank you for any help, Roland
Mail is not being picked up from the mailbox from Tuesday
Hi guys, Been using the mail component without issue for the last week and a half, but since Tuesday it's stopped picking up replies and new tickets. When I go into the Admin - Mail Server Settings - Incoming tab, the Save button is grayed out, even if I make changes to this screen it doesn't allow me to save the changes. If I go into the Outgoing tab the save button is functional. On the Incoming tab I've tried changed Mail Fetching to "Stop Fetching" which worked, and then "Start Fetching" works
Approval API for approve request not work - status code 4007
Hi, I define a new service catalog with two stage approval. 1. Stage One => Reporting to 2. Stage Two => CEO When I want to approve request by API from documentation page, show me this error: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4007, "type": "failed", "message": "Invalid URL" } ], "status": "failed" } } I attached my screenshot. What should I do? Or
Import SSL / Service Desk Plus 11.1/11112
Your Version : 11.1 Build 11112 HI, I want to add a certificate but I get an error Did someone solve this problem?
My deactivated technicians auto-reactivate every time that domain syncs.
After the last update, my disabled technicians get auto activated when the domain syncs. How can i permenatly disable them? I get license violation error without a reason.
Cannot close tasks using API anymore
We are using some powershell scripts to automate requests in SDP. Some of those scripts need to close tasks in tickets. We updated SDP to version 11.1 Build 11105 and since then it isn't possible to update tasks anymore. Something has changed and i don't know wat. The function i use : Function Close_Task { <# .SYNOPSIS .DESCRIPTION Long description .PARAMETER Status Used to send along the status of the task .PARAMETER Taskid .EXAMPLE Close_Task -Status "Closed" -taskid 3423 #> [CmdletBinding()]
[SOLVED] Sorry an error has occurred Unknown error occurred while processing your request.
Hello Team, Recently we have upgraded Servicedesk Plus to newer version from version 10504 to 10514 , 10514 to 11000 and 11000 to 11100 respectively. Now we are unable to generate any reports. The error we got is "Sorry an error has occurred Unknown error occurred while processing your request." Can you please assist us on the same? Following are our server config details: General Properties Build Number 11100 Application Architecture 64 bit Configuration Properties File Attachments Path /opt/ServiceDesk/fileAttachments
Negative timespent present for this request
If I go to system error log I see allot of these errors. Yet, the request seems fine. Why?
SLA countdown in WOListView
Hello, I have configured some SLAs to work in operative hours. If I log in sdp and open the Requests list at midnight, I can see how the countdown decreases in minutes. I wonder if this is only a interface behaviour or really it is counting. I attach a screenshot of the configured SLA (
[SD-87472] Permission Issue creating new support groups
ServiceDesk Plus 11.1 Build 11114 Hello, I'm facing an issue that appears suddenly.... I'm trying to create a new support group but the app starts to show me the following message: "User does not have sufficient privilege". Of course, the user that I'm using have the SDAdmin permission asigned and even the issue persists trying with new test user with the same privilege. I appreciate your help.
How to disable technician that deported without remove history and worklogs
Hi, Some technicians in my organization after one or two years deported or dismissed. When I delete technicians, all requests that assigned to this technician move to unassigned. It's very bad. How to disable these technicians that deported without remove their request history and worklogs? What should I do? Do you have any workaround?
Issue resetting user passwords for Local Authentication - SDP sending wrong password
In my environment (v11110), I have a mix of AD Users and Local Authentication. I have set my Local Authentication password set to Random Password under ESM - Active Directory. If I use the Reset Password for a User, the system requires me to specify a password. When the user receives the email with their self-service login details, it gives them a different password. How do I get the system to send the correct password for resets?
servicio servicedesk no inicia después de restauración
Buenas tardes: Traté de actualizar mi servicesdesk de la versión 11110 a la 11114 pero tuve un problema con la actualización, hice el proceso de restauración con el backup que toma antes del proceso de actualización con los pasos de este link:https://www.manageengine.com/products/service-desk/upgradefailure.html, pero al finalizar la restauración el servicio de servicedesk de windows no inicia, ejecuto el ícono en el escritorio y desde los servicios de windows y no inicia, no obstante, ejecuto el
Asset scan FAIL - cannot identify model of this device
Hi ALL! I have new Cisco C9200L-48P-4G Switch I tried scan it via SNMPv3 and i have error - cannot identify model of this device - how i can fix it ??
Change user status from resigned to active
How do I change a user status from resigned to active? The status is showing as resigned but I want to make the user active so the user can login to Service Desk. Thanks in advance for any assistance. Dan
Searching Solutions does not work
Current version is: 11.1 Build 11110 This problem has persisted long before the current version however, I am not sure now if it ever worked. I have tags and topics set up. Entire Content is selected under the search bar. One of my keywords for example is Mitel, I have tried Mitel, mitel, MITEL in case there was a capitalization component and no records are returned. I have tried topic names, content in the subject and description, and I have tried selecting individual items under the search bar.
Incoming mail fetching is not working
Since Friday we have a problem with incoming email fetching in ServiceDesk Plus. I have tried restarting the ServiceDesk Plus server and services and also regenerating the certificate using gencert but get the attached error message. I can ping and telnet the mail server and port.
LDAP issue when trying to integrate to Service Desk Plus
I am trying to add the domain controller to Service Desk plus so I can sync up the users so they can just login with their credentials. I keep getting an error message though when I am trying to add it. Can anyone assist?
ManageEngine Installation on Linux 64 bit
Hello. I can't install manageengine service desk plus on centos 7, ubuntu LTS 16, ubuntu LTS 18. I'm downloaded last ManageEngine_ServiceDesk_Plus_64bit.bin. I get error message: Pgsql Err Msg ------------- Problem in Initializing Postgres !!.. Kindly check logs... In logs: chmod cannot access «/etc/ServiceDesk/conf/ServerKey.key»: No such file or directory Screenshots in attachement. Thank you.
Having issues with AD Authentication for user login
Hi guys, I'm having an issue with AD authentication. None of the technicians or the requesters can log in using AD credentials. I've set myself up as a local account in ManageEngine ServiceDesk Plus so that I can use the system. The domain name is listing correctly in the login screen but is returning a "Username or Password is incorrect" error when trying to log in with AD credentials. In the Admin - Requesters area I can see that the requesters are all being picked up from AD and listing the correct
[SD-87015] Error sending approval
Hello! After upgrading to 11.1 Build 11112 we can't send request for approval when language is Russian. When I click "Send" I get error: (Something like "the value specified for the parameter "send" is invalid"). The same error appeared in 11.1 build 11110 when adding CAB members on change request. Switching interface to English resolves the problem.
Problem setting up SAML2 with SDP onprem
Hello We have been working for some days, trying to set up SAML2-authentication for our installation of SDP We are using version 11.1 As we understand it, we should use the transient-nameid format. But as the transient-format (according to the saml2-standard) are only valid for single login session (i.e. it will be different each time the user authenticates again, but will stay the same as long as the user is authenticated). We cannot change the NameID-value in our IDP, if we set the format to transient.
ERRORCODE:1008: Data inconsistency in Application tables
Hello, We are trying upgrade the ManageEngine Service Desk Plus from build version 10020 to 10500, we are getting ERRORCODE:1008: Data inconsistency in Application tables. for reference we had attached the log update. Thanks!!
[SD-69731] Change request error - Status Action: Failed - The Review stage cannot be completed. Please fill the following mandatory fields. Review : Review
Change request error - Status Action: Failed - The Review stage cannot be completed. Please fill the following mandatory fields. Review : Review Hi there, We get this error when creating a change request and click next if you forget to enter data in one of the required fields. The error is fine however it doesn't give you an option to close the error and go back to try again. You have to refresh the page and go back to the change and sometimes start over
Schedule Report with multiple E-Mail addresses not working
Good Day We want to send scheduled reports to multiple E-Mail addresses. This seemed to work fine in the past. However, when I type in two addresses with the format "email1@mail.com, email2@mail.com" I get the Error "Invalid value specified for the parameter "to"." It would be great if you could fix this with the next update. Or do I have to use another format? Currently we are on 11.1 Build 11110.
Cannot print out Report
Can help me I cannot print out reports
[SOLVED]Upgrading with latest build 9414 error
Dears I have one problem with upgrading build 9414 it shows to me there's error with java heap space please find attached a copy of error snapshots for your information regards Ahmed
Bind an IP address with Port and Install SSL to Host Service from Cent os 7
Hi, I am new to this ManageEngine. I need to Host a Service on Linux (CentOS 7) which requires binding the Port and IP address with the Services. The Port will be 443, which will require the SSL. I have the SSL. How ever, I am having trouble binding the IP address and Port to the Services for ManageEngine Asset Explorer. I followed the below discussion on this Forum, but that does not seem to work for CentOS 7 due to differences in the library's file structure. Please guide me through the process
Won't start after fresh install.
Hi, Sorry for *another* "Won't Start" conversation but I've been through everything on this site and elsewhere on t'Web. I've got a fresh install of the free version of ServiceDesk which is now refusing to start. MySQL is running and if I run changeDBServer.bat it connects happily. Running run.bat from CMD gives me the following output: C:\ManageEngine\ServiceDesk\bin>run.bat "Inside Change JRE" 'MySQL' is not recognized as an internal or external command, operable program or batch file. 'MySQL'
Custom Trigger when approval status is pending
Hi, In my organization, we have a 3rd-party tool for all approval workflows in organization as AAAA. that all approval in all software send to this software(AAAA). All manager in my organization just check inbox of AAAA software and approve or reject requests. We wanna to find any solution to send pending approval to this software in all module like request, change, solutions and purchase order. What should I do? Is there any way? Thanks for helping
unable to close ticket
We are trying to close old tickets and changes are not taking affect. After closing ticket, I run a report and it shows that the ticket is still opened. There was a old Due by date, so I put the Due by in the future. Tried closing again, but same result.
restoreData.sh throws errors on startup
Hey, I want to move my ServiceDesk Plus database from the default PostgreSQL to MS SQL. I stopped the service, backed up the database with no errors, ran the changeDBServer.sh --console and it created the new database on MS SQL just fine. I started the service and it populated the database. I then downed the service again and ran the command restoreData.sh -c [full backup just taken] and received the following error. sh ./restoreData.sh -c /opt/manageengine/ServiceDesk/backup/backup_postgres_11109_fullbackup_04_10_2020_16_41
Worklog timer bug with incorrect start and end time and duration time
Hi, I run worklog timer and after one minute, click on "Add Worklog" then open new worklog form and set start and end time correctly as automatically but in this step duration time is incorrect. Also when I save new worklog form with above data, start and end time set incorrectly. I think it's bug. Please fix it quickly. SDP Build: 11.1.08 DB: MS SQL Thanks for helping
[SOLVED] Can't assign a technician
On my on-premise ServiceDesk on some tasks (Requests) I can’t assign a technician. When I’m trying to assign a technician I’m getting a prompt to select a Site (not a technician) Take a look on screenshot: How to fix that?
When i try to integrate to Active directory into the service desk plus below error has been pop up. I have attached the SDP version details as well.
Update SDP 11009 --- > 11010 is FAIL
Hi ALL I tried update my testSd to 11010 and i have some error 2 квіт. 2020 21:52:37 [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERR:D:\ManageEngine\ServiceDesk\lib\ZohoReportAPIClient.jar: The process cannot access the file because it is being used by another process. java.nio.file.FileSystemException: D:\ManageEngine\ServiceDesk\lib\ZohoReportAPIClient.jar: The process cannot access the file because it is being used by another process. at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:86)
SDP - External login from WAN on MS-SQL DB
Hello Guys, I just recently migrate from Postgres to MSSQL (all was working great in Postgres), but after migration I can only login from my LAN. WAN access shows the login page but when any user tries to Login a "Username or Password is incorrect" error message appears. I already config all the FW port permissions (Telnet to port 1433 is responding on Public IP) but the issue persists. I appreciate your help. Regards, Andres.
[SOLVED] [ SD-84585] SDP 11.0 build 11010 Can no longer search Work Log
After upgrading to SDP 11.0 build 11010, when trying to search against work log, the check box that shows what you are searching against, resets back to Requests => Default search In doing this, I get no matches against past tickets that I know include key words that I am searching against. So, I upgraded today to 11.1 build 11100 but this does the same thing. Are they any others experiencing the same thing? SDP is running on CentOs 7, Thanks! Doug Lytle
Reset default database password - service desk plus
How to change password for default postgresql database account (sdpadmin) in service desk plus ? Please guide.
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