I'm doing a trial right now of SDP and I imported all of my users from AD.  However, I can't seem to find an option to change a requestor to a technician.  I've looked through the documentation and the quick start guide, which shows a button called "Change as Technician", but it looks to be an old interface and not the current software release.  I don't see any similar button anywhere on the current release page.  Anyone?