Cannot Restore Backup

I'm attempting to restore a backup of build 9121. I'm following the steps here:

https://pitstop.manageengine.com/portal/kb/articles/how-to-restore-your-data-in-servicedesk-plus

After I select yes to restore data to the production build, it appears that the restore starts but it stops after just a couple of minutes. I don't see any pop-up confirmation. I can see in task manager that there is no activity with the restore process.

After this happens, I cannot log back into the Service Desk. I can start the service but it will stop after a few seconds. The only way to fix it is to reinstall. The restore log contents are pasted below.

Any help?

Thanks

*********************************************************************************

Restore DB Setup Wizard

*********************************************************************************

Execute Restore DB Utility from command prompt

For Windows users :

bin>restoreData -c [backup file]

For Linux users :

bin]#sh restoreData.sh -c [backup file]

*********************************************************************************

You chose to open this file: C:\temp\backup_postgres_9121_fullbackup_09_19_2019_21_27\backup_postgres_9121_fullbackup_09_19_2019_21_27_part_1.data

File name is : C:\temp\backup_postgres_9121_fullbackup_09_19_2019_21_27\backup_postgres_9121_fullbackup_09_19_2019_21_27_part_1.data

Extracting backup file....

Please wait extracting backup file

*************************************************************.\backup_info.xml

Backpup data : Thu Sep 19 21:27:21 EDT 2019

Database name : servicedesk

Total Tables : 1347

Database Server : postgres

Build Number : 9121

*************************************************************

Active DB Server = postgres

Database connectionProp : null

Database started

Please wait ! Deleting table data in Progress..

0-----------------------50------------------------100(%)

===================================================

Error Tables : wordmap,wordoccurrences

0-----------------------50------------------------100(%)

Please wait ! Restoring in Progress...................

Error Tables : wordmap,wordoccurrences

0-----------------------50------------------------100(%)

=================================QUERY = INSERT INTO WorkOrder (workorderid,requesterid,createdbyid,createdtime,respondedtime,duebytime,completedtime,timespentonreq,title,description,modeid,slaid,workstationid,deptid,siteid,autoclosetime,closeauthkey,isparent,templateid,serviceid,is_catalog_template,fr_duetime,haschange,hascausedbychange,hasproblem,surveystatus,hasdraft,resolvedtime,oboid,hasproject,hasdependency,ciid) VALUES(385, 1801, 1, 1382389586924, 0, 1382475986924, 1382447589725, 4002801, N'SPX Registration <PRIVATE INFO REMOVED>', 1, 2, NULL, NULL, NULL, NULL, NULL, '1', 4, NULL, '0', -1, '0', '0', '0', 0, '0', 1382447589725, NULL, '0', '0', NULL);

Unable to restore database : Batch entry 0 INSERT INTO WorkOrder (workorderid,requesterid,createdbyid,createdtime,respondedtime,duebytime,completedtime,timespentonreq,title,description,modeid,slaid,workstationid,deptid,siteid,autoclosetime,closeauthkey,isparent,templateid,serviceid,is_catalog_template,fr_duetime,haschange,hascausedbychange,hasproblem,surveystatus,hasdraft,resolvedtime,oboid,hasproject,hasdependency,ciid) VALUES(384, 1816, 1, 1382383653421, 1382445881294, 1382470053421, 1382640637116, 94983695, <PRIVATE INFO REMOVED> ', 1, 2, NULL, NULL, NULL, NULL, NULL, '1', 4, NULL, '0', -1, '0', '0', '0', 0, '0', 1382640637116, NULL, '0', '0', NULL) was aborted. Call getNextException to see the cause.

Batch entry 0 INSERT INTO WorkOrder (workorderid,requesterid,createdbyid,createdtime,respondedtime,duebytime,completedtime,timespentonreq,title,description,modeid,slaid,workstationid,deptid,siteid,autoclosetime,closeauthkey,isparent,templateid,serviceid,is_catalog_template,fr_duetime,haschange,hascausedbychange,hasproblem,surveystatus,hasdraft,resolvedtime,oboid,hasproject,hasdependency,ciid) VALUES(384, 1816, 1, 1382383653421, 1382445881294, 1382470053421, 1382640637116, 94983695, <PRIVATE INFO REMOVED> ', 1, 2, NULL, NULL, NULL, NULL, NULL, '1', 4, NULL, '0', -1, '0', '0', '0', 0, '0', 1382640637116, NULL, '0', '0', NULL) was aborted. Call getNextException to see the cause.