Hello,

We started the upgrade process from version 11.1 Build 11111 to the latest Version: 11.1 Build 11116, using the latest SP ( ManageEngine_ServiceDesk_Plus_11_1_0_SP-0_16_0 ).

The process itself hangs at 13%, with status message "Upgrading PostgreSQL / Extracting patch pgsql" show in the dialog.

I presume this is a major DB update, so we left the upgrade procedure running for a few hours.

It stuck on the same window / with the same message.

The application was left to run overnight, with no progress, still at 13%.

 

In the "...\ManageEngine\ServiceDesk\logs\updatemgrlog0.txt" log file the last section shows that the "ManageEngine_ServiceDesk_Plus_11_1_0_SP-0_16_0.ppm" patch is being processed(?), but nothing happens.

Is there any step I am missing?

Update log attached.

 

Thanks.