Problem setting up SAML2 with SDP onprem
Hello We have been working for some days, trying to set up SAML2-authentication for our installation of SDP We are using version 11.1 As we understand it, we should use the transient-nameid format. But as the transient-format (according to the saml2-standard) are only valid for single login session (i.e. it will be different each time the user authenticates again, but will stay the same as long as the user is authenticated). We cannot change the NameID-value in our IDP, if we set the format to transient.
ERRORCODE:1008: Data inconsistency in Application tables
Hello, We are trying upgrade the ManageEngine Service Desk Plus from build version 10020 to 10500, we are getting ERRORCODE:1008: Data inconsistency in Application tables. for reference we had attached the log update. Thanks!!
[SD-69731] Change request error - Status Action: Failed - The Review stage cannot be completed. Please fill the following mandatory fields. Review : Review
Change request error - Status Action: Failed - The Review stage cannot be completed. Please fill the following mandatory fields. Review : Review Hi there, We get this error when creating a change request and click next if you forget to enter data in one of the required fields. The error is fine however it doesn't give you an option to close the error and go back to try again. You have to refresh the page and go back to the change and sometimes start over
Schedule Report with multiple E-Mail addresses not working
Good Day We want to send scheduled reports to multiple E-Mail addresses. This seemed to work fine in the past. However, when I type in two addresses with the format "email1@mail.com, email2@mail.com" I get the Error "Invalid value specified for the parameter "to"." It would be great if you could fix this with the next update. Or do I have to use another format? Currently we are on 11.1 Build 11110.
Cannot print out Report
Can help me I cannot print out reports
[SOLVED]Upgrading with latest build 9414 error
Dears I have one problem with upgrading build 9414 it shows to me there's error with java heap space please find attached a copy of error snapshots for your information regards Ahmed
Bind an IP address with Port and Install SSL to Host Service from Cent os 7
Hi, I am new to this ManageEngine. I need to Host a Service on Linux (CentOS 7) which requires binding the Port and IP address with the Services. The Port will be 443, which will require the SSL. I have the SSL. How ever, I am having trouble binding the IP address and Port to the Services for ManageEngine Asset Explorer. I followed the below discussion on this Forum, but that does not seem to work for CentOS 7 due to differences in the library's file structure. Please guide me through the process
Won't start after fresh install.
Hi, Sorry for *another* "Won't Start" conversation but I've been through everything on this site and elsewhere on t'Web. I've got a fresh install of the free version of ServiceDesk which is now refusing to start. MySQL is running and if I run changeDBServer.bat it connects happily. Running run.bat from CMD gives me the following output: C:\ManageEngine\ServiceDesk\bin>run.bat "Inside Change JRE" 'MySQL' is not recognized as an internal or external command, operable program or batch file. 'MySQL'
Custom Trigger when approval status is pending
Hi, In my organization, we have a 3rd-party tool for all approval workflows in organization as AAAA. that all approval in all software send to this software(AAAA). All manager in my organization just check inbox of AAAA software and approve or reject requests. We wanna to find any solution to send pending approval to this software in all module like request, change, solutions and purchase order. What should I do? Is there any way? Thanks for helping
unable to close ticket
We are trying to close old tickets and changes are not taking affect. After closing ticket, I run a report and it shows that the ticket is still opened. There was a old Due by date, so I put the Due by in the future. Tried closing again, but same result.
restoreData.sh throws errors on startup
Hey, I want to move my ServiceDesk Plus database from the default PostgreSQL to MS SQL. I stopped the service, backed up the database with no errors, ran the changeDBServer.sh --console and it created the new database on MS SQL just fine. I started the service and it populated the database. I then downed the service again and ran the command restoreData.sh -c [full backup just taken] and received the following error. sh ./restoreData.sh -c /opt/manageengine/ServiceDesk/backup/backup_postgres_11109_fullbackup_04_10_2020_16_41
Worklog timer bug with incorrect start and end time and duration time
Hi, I run worklog timer and after one minute, click on "Add Worklog" then open new worklog form and set start and end time correctly as automatically but in this step duration time is incorrect. Also when I save new worklog form with above data, start and end time set incorrectly. I think it's bug. Please fix it quickly. SDP Build: 11.1.08 DB: MS SQL Thanks for helping
[SOLVED] Can't assign a technician
On my on-premise ServiceDesk on some tasks (Requests) I can’t assign a technician. When I’m trying to assign a technician I’m getting a prompt to select a Site (not a technician) Take a look on screenshot: How to fix that?
When i try to integrate to Active directory into the service desk plus below error has been pop up. I have attached the SDP version details as well.
Update SDP 11009 --- > 11010 is FAIL
Hi ALL I tried update my testSd to 11010 and i have some error 2 квіт. 2020 21:52:37 [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERR:D:\ManageEngine\ServiceDesk\lib\ZohoReportAPIClient.jar: The process cannot access the file because it is being used by another process. java.nio.file.FileSystemException: D:\ManageEngine\ServiceDesk\lib\ZohoReportAPIClient.jar: The process cannot access the file because it is being used by another process. at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:86)
SDP - External login from WAN on MS-SQL DB
Hello Guys, I just recently migrate from Postgres to MSSQL (all was working great in Postgres), but after migration I can only login from my LAN. WAN access shows the login page but when any user tries to Login a "Username or Password is incorrect" error message appears. I already config all the FW port permissions (Telnet to port 1433 is responding on Public IP) but the issue persists. I appreciate your help. Regards, Andres.
[SOLVED] [ SD-84585] SDP 11.0 build 11010 Can no longer search Work Log
After upgrading to SDP 11.0 build 11010, when trying to search against work log, the check box that shows what you are searching against, resets back to Requests => Default search In doing this, I get no matches against past tickets that I know include key words that I am searching against. So, I upgraded today to 11.1 build 11100 but this does the same thing. Are they any others experiencing the same thing? SDP is running on CentOs 7, Thanks! Doug Lytle
Reset default database password - service desk plus
How to change password for default postgresql database account (sdpadmin) in service desk plus ? Please guide.
Mail Fetching Randomly Stopping
As of last week, and subsequent to our upgrade to 11.1 (11108), we have had two instances of the mail fetching stopping randomly. The issue is easily resolved by restarting the ManageEngine ServiceDeskPlus Service on the server. Is anyone else experiencing this?
[SD-85828] Second HR Instance takes outgoing mail settings from first IT instance
We have a following problem just created second instance - HR. When create new ticket in this instance every notification rules takes from first IT instance. Outgoing mail for IT instance is helpdesk@... for HR instance is hrhelpdesk@... , when created new ticket in HR instance send mail to technician for IT ins with notification rules in IT ins.
CustomScripts.js not load in 11105
Hi, In SDP v11010, I write script for all my SDP in '/custom/scripts/CustomScripts.js', but now this file not load. I need to load this file. I write custom script in this file. Please resolve it? Thanks for helping
Service Desk receives letters, but does not create an requests
Hello. There was a problem. Service Desk receives letters, but does not create an requests. With respect. Igor Stepanenko.
Cannot Add IMAPS Mail Server to Service Desk Plus
I checked the KB and tried to follow the steps to download the cert generation file, but when I try to extract the .tar.gz file in both Linux and Windows, I get errors that it is an invalid file format.
Login form
Hello! When i uncheck "Enable Domain dropdown during login " in advanced security settings Login Form changing and get 2 type of autentifications Local (by default) and AD. How could i change this and set AD autentification by default?
Powershell custom script not displaying fail/success message
I have a script to assign tasks to the job owner which works however I'm trying to get the task details completed successfully pop-up to display after each task owner . I've tried all the variations I can find in the documentation but none seem to work. I've tried, $taskData $taskData.response_status.status $taskData.response_status.messages[0].message also tried all of these preceded by write-host and all produce the correct output when run through powershell but nothing is displayed when through
Form/Field Rule not executing custom script on submit
Has anyone run into this? I have a custom script that I've written to set the description to a series of variables pulled from field values in the Service Catalog. The script itself works fine when I edit the request. I currently have it defined under Field and Form Rules as a "On Form Submit" with no conditions and set to execute on create/edit. When the request is submitted, the values are not populated but when I execute an edit as a technician, the description gets set with all the values. Any
[SDF-55671] "Resolved" requests aren't reopened after the Requester response
have this problem after update to ver 11106 and 11107 also. options in Self-service portal doesn't work When the requester replies through E-mail / Portal to the closed requests. Perform the following: ReOpen the request always. Reopen the same request within days from closed time. Else, create as a new request. Append the reply as conversation to the request and notify technician. Create as a new request. 3 options does not open a request the last one add note to closed request that "the new request
Unable to promote requestor to technician - Everything still shows as requestor
We’re using a free version of ServiceDesk Plus with five technicians, we’ve recently hired a sixth technician and simultaniously I’ve resigned. So as I have just a few weeks left working here, I used one of my colleagues accounts to change my SDP account to requester, freeing up one of the technician licenses. Now when I try to raise my boss’s account from requester to technician the license says that everything is fine and i can save the change but she still sees everything as just a requester.
Failed upgrade from 11106 to 11108
Hello, the upgrade failed, 11106 to 11108 and or desk is down. I followed the directions and service desk service is stopped and I started the restore from a backup I took just before we started to upgrade. It's taking a very long time. Our backup has 18 parts. Would it be better to just delete the application, download the version we had 11106, apply our license and then restore? I'm not sure which is the new install file...see attached file...I think its the one from the red arrow. I have a support
Deleting old departments in ServiceDeskPlus
I am trying to run the query update resourceowner set deptid= null where deptid=309; but am getting a java error. java.lang.StringIndexOutOfBoundsException: String index out of range: -1 at java.lang.String.substring(String.java:1967) I know what the department IDs are having run another query I got from another post on here, but whichever ID I try I get this error. What am I missing ?
Upgrade failed in Production Setup
Upgrade failed in Production Setup log file
[SOLVED] SSO ServiceDesk not working
Hi, How to troubleshoot not working SSO on my ServiceDesk installation (on premise)?
"%" in ServiceDeskPlus V3 API
I am trying to insert HTML tables into the description field of the V3 API. I have working HTML from the V2 API but this does not work now in V3. After much testing I have found that I cannot have a "%" symbol anywhere in the code. For example: This line of HTML will work correctly: <table align="center" style="border: 1px solid black; width: 100px;"><tr><td><h2 style="color:blue;">HTML example<h2></td></tr></table> This line does not work <table align="center" style="border: 1px solid black; width:
Manageengine servicedesk plus not starting after restore
Hi, We are using Manageengine Servicedesk plus (Free edition) running version 9.3 (build 9326). We are trying to migrate the software to a new server. for this I followed the KB (https://pitstop.manageengine.com/portal/kb/articles/how-to-migrate-servicedesk-plus-from-one-server-to-another) I installed the same version on the new server. Once I selected the backup to restore in the new server, it took a while and did come up with restore successful. Please see the attached image. But the OK button
Release 11106 - SDP
Guys, We have some problems in SDP when finished update to version 11106. For example: Service Catalog - some fields is define by default but when some users click to apply we have a error in this fields - "Mandatory Field". But only in IE browser. Google Chrome is fine. So you have this problems? Thanks. Best Regards,
Unable to launch new install of SDP-MSP on new OS
Hi, We have installed on the production environment MSP version 9307, a free version. You must upgrade to the latest version. A test virtual machine (Windows 2008 R2) was created to test the update. And it installed version 9307 cleanly. And when I try to run it I can't get past the splash screen and have the message '.\changeJRE.bat' is not recognized as an internal or external command, operable program or batch file. Can you please help me ? Cheers, Oleg
Attach in mails
Hello everyone! :) I have a problem: if a requster writes a ticket, with attached mail (.msg), that attachment can't be seen by technical. Any other atachments look fine and we сan see them
Configuring Self Service "Waiting Update".
Hi all, We are trying to configure the below circled field in the self service portal. What triggers this field to change? We want it to work with requests/incidents, not the service requests. We had assumed that when the request/incident is set to "awaiting user response" this would change.
Duplicated pictures in Description - problem
Hi, We have issues with duplicated pictures in description field. It should be just one picture attached but it isn't one but 2 of them. Please see attachment! Thanks in advance! Br, Domagoj
Allow techs to pickup but not assign.
I have an issue where my technicians are sending tickets to other technicians. Is it possible to seperate the pickup and assign features? I have tried disabling the feature os "assign" in the role but then they cannot pickup eaither. Please Help...
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