I introduce myself, I'm Martin izquierdo, I work in the Technical Support area of an IT company, we use ServiceDesk Free, we were in version 8.0, we have upgraded to version 9.3 (we are trying to update it to the latest version), What happened is that after restarting the virtual machine on which Servicedesk is mounted, we could not log in again with any user to the ServiceDesk console, we have tried many instructions that we have found online, of your Forums, and we have not been lucky, we need to solve this problem since we use the platform a lot. It’s the same issue this user is facing in your forums, we use as DB engine PostgreSQL:

https://pitstop.manageengine.com/portal/community/topic/issue-with-login-on-service-desk-plus-standard

I attached test images:

 List of Admin users

UserList

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