[SDF-55671] "Resolved" requests aren't reopened after the Requester response
have this problem after update to ver 11106 and 11107 also.
options in Self-service portal doesn't work
When the requester replies through E-mail / Portal to the closed requests. Perform the following:
ReOpen the request always.
Reopen the same request within days from closed time. Else, create as a new request.
Append the reply as conversation to the request and notify technician.
Create as a new request.
3 options does not open a request
the last one add note to closed request that "the new request is not created because it was automatic"
i'm in big trouble