Hello to all,

we have experienced problems to configure a O365 Enterprise mailbox into Servicedesk Plus (test server). We have created a jssecacerts file and we have copied to jre\lib\security directory but after we hace configured POPS, servicedesk has username/password error.

We have checked that username/password is correct. Could you give us any clue to resolve this configuration issue?

Our installation is SDP 11.1.14 with SQL Server

Thanks in advance