User survey link error
Hi Team, We are trying to configure user survey but we are getting an following error while directing to survey link . Kindly clarify and assist us
Migration to MSSQL
Hi. I am trying to migrate from Postgree to MSSQL. I have used ChangeDBServer.bat and could successfully connect and create the database. However when I try to restore the data, I got this error on console and the process never finishes. jan 18, 2021
Weird behavior after API Injection
Good Afternoon all!!! I created an application, a wizard to inject a ticket via API into ServiceDesk, it's so I can gather all the info people usually neglect or do not have access too and it works quite well. However, I have noticed anything injected
Manual backup failing
Hi, hoping someone can assist with this... Currently running v9.4 Build 9425 and looking to upgrade to latest (via the upgrade path). Just trying to do an initial backup before the first upgrade and it is failing... This is the backup log file... Exception
Filtering in Contracts module
Is it possible to save the selected filter in the Contracts module like it does in the Requests module? We always want to view our Open Contracts by default, but every time we set it to that it reverts to All Contracts after leaving/re-entering the Contracts tab. Even if it was an under-the-hood change that would work for us.
Port Need to open at client system
Hi Support. I need to know which port do I need to open in my client machine in order to agent communicate with server. Currently If my windows firewall off the server will detect my client if windows firewall On it will not detect my client. Do I need
Upgrade to 11133 failed
Hi Upgraded our SDP test server from 11129 to 11133 and now no AD logins work. All report "Wrong login". The logs says "Wrong password" but the same login work on production server. SSO is not enabled only Active Directory sync. I have no problem logon
Black request form - requester name to "logged in user" by default for technican view
We are running 9304 build. When the user is try to submit the request using incident template. There is requester name field on mandatory. I believe it was automatically filled with the logged in user's detail (normal user or technician state was not matter) . However, this dose not happening any more and user must select self from large dropdown list. 99% of case the request is coming from logged in user and vary rare to use on behalf type request. How can we automatically fill requester
Custom Dynamic Groups in Assets
We recently upgraded to the latest version of ServiceDesk Plus and I thought there was a way to create a custom dynamic group based on the Asset Name. i.e. LTTR, LTAC to auto assign to a group. This would create savings in time then manually assigning
Automatic Task with Request
Hi, I have some task connected to request. I wonder is this possible to automaticly fill task description based on request descriptiom. e.g. - New ewployee. Someone sen to me request for mew employee with name and position. This request generate task named - Add to AD I wish that in this Task description i will have Name and Position of new user.
Migrate from Windows 2012R2 to Centos7
Hello, I've been unsuccessfully trying to migrate SDP from W2012 to Centos7. I've installed same version on Centos as I have on Windows (9335), also followed guide how to migrate from Win to Lin (trimmed backup, folders copy, etc..). No matter what I
Mail notifications failed
Hello, we have issue with mail notifications upon request receiving via email. I don't receive email as technician nor requester receives confirmation that request is received. SDP is on Centos 7. Version of SDP is 11.1.0 Build 11130 Below is part from
API Rest Upload an attachment within the POST methog (v3)
Hi there, I am trying to upload files in ServeDesk Plus OnPremise Is there any way to do so through API How does the json should look like? I tried something like this, without results, in the documentation does not appear any reference about the POST,
email settings
Hello There, We have upgraded our Exchange certificate on the previous friday. After that date, we couldn’t reach the cases authomatically on Service Desk Plus. You can find the screenshot related to the problem attached . We are waiting for your su
Email fetching - Attachments and inline images
Hi all, We get the following issue when fetching emails "Exception while extracting attachments and inline images" It stops the mail fetching service. The problem seems related to one email from Microsoft. I deleted that email and mails started to come
How do I import an on-prem MESDP backup database file into online MESDP?
Hi Team, I have a backup from an on-prem MESDP instance, I can't get the on-prem MESDP to work so am looking to import the requests and categories from a backup into a hosted MESDP instance. I do not have a CSV export. These are the 2 files in the backup
Single Sign on values...
Where in the world is SDP grabbing the "Service Provider Details" URLs for Assertion Consumer URL and Single Logout Service URL. I need to change these. They are completely the wrong server name. For some reason it choose https://extron:8080/SamlResponseServlet
Security Warning: Default Credentials Not Reset
Hi ALL! I updated my SD to 11120 and now i have red message: Security Warning: Default Credentials Not Reset What Credentials i must reset? How i can disable it ?
SAML Problem
We have launched SAML authentication on our development server. After launching the page from the link, we receive an error message like below. Logging in with the button Sign in with SAML sso, works fine.
Adding assets using CMDB API - Throws a 3001 unknown error
I've been trying to add CI Assets using the CMDB API, the XML input works fine when working with the web interface at the REST API Documentation. I'm getting a unknown error - Error when processing request - null when I use the sample scripts provided.
Closure code and Closure code comment variable in notification rule
Hi, I want to send auto notification to requester and inform her for Closure code and Closure code comment. Already hasn't any Closure code and Closure code comment variable in definition notification rule. What should I do? Thanks
Requestor Email Notifications not being sent
I have enabled the 3 requestor notifications to email the requestor when the request is open, assigned and closed. Currently the requestor only gets email notices when the ticket is open. I have attached a screenshot of the notification rules that i
CommonIP Configuration for HA
Hello, I'm trying to set up HA for SDP and I'm almost done, one thing that I could not figure out is commonip. I never did such configuration and have no idea what solution should I use. Can you help me and give any tip on what service should I do. Thank
Non-IT asset treated as It asset and takes license
We are importing mobile phones trough the API so we dont need to import it manually. So the mobiles are handled in a excel spreedsheet and are converted to a cvs file that the integration engine reads and then populate the CMDB into a CI-type that are
Connection Error
Get this error in the logs. Scheduled report export via PDF. Any suggestions? Thanks! Connection is requested : Generate report.| [15:33:24:378]|[11-25-2020]|[net.sf.jasperreports.engine.fonts.FontUtil]|[WARNING]|[85]: Font 'Roboto,Arial,Helvetica,sans-serif'
How add an expired acquire order of some asset
Hi, we are try-ing to populate the Asset Explorer with the actual buy order of our assets. My goal was to try to insert an order of 5 august, that about in 10 day was approved and in september the assets was delivered. So I start to insert the PO order
Port issue with mobile app
service desk is hosted on port 8080 and https is enabled. when i am trying to connect the mobile app, it doesnt connect. as soon i enable the ssl the port become 443 so in server field i am trying servername:8080. i even tried with servername and manually
Task worklog not available via API after update to 11.1.0 Build 11128
After updating from build 11116 to 11128 v3 API calls to task worklogs are generating an error on Technician Field. Error JSON {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"TECHNICIAN_KEY","type":"failed","message":"Unknown
Trying to install wildcard certificate
Hi, We're trying to install a wildcard certificate that we already have on other web platforms we have across our business, following a few guides on here which included amending an XML it still hasn't worked. Is there any particular way we can complete
Approval Request Produces Error
Last night I upgraded our site to build 11129. This morning, a user reported not being able to submit a ticket for approval. On his end, when he clicks the "Submit for Approval" link it opens the popup but it's blank. When I do it (as the admin), the
Mass Update JIRA Link
We are in the process of merging two JIRA accounts that our company uses. We would like to be able to mass-update the service desk tickets with JIRA links to the account that is being merged. Is there a way to do this ?
Restore takes long time.......
restore takes more than 60 minutes, last output of restore.bat: Nov 23, 2020 12:32:14 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer isServerStopped INFORMATION: isServerStopped method returning status ::: true Exception in thread "Thread-5"
[SOLVED] Escape Sequences do not work as intended
Hey there I am trying to add a note to a request via the API: '{base_url}/api/v3/requests/32435/notes'. Headers and Content-Type all set up correctly. When trying to send this input data: { "request_note": { "description": "My Note\nFor you" } } it get
Service Desk Standard - Server wont start
Fresh install on windows 10. I ran the installer and when I try to start the server it hangs at the very end on Server Started. when I try to pen the web client it reports the server is not running
5 technician logins after backup restore
Hi all, My server has broken and I've restored a backup on a new fresh installation. On my old installation I has 5 technician but now the problem is that after restore the backup I have a big message that says: "You have created 5 technician logins,
Scanning Virtual Machines
Hi, When i scan our virtual machines, they come up as CI Type "Windows Server" and Product as "VMware Virtual Platform". See attached. When i click into each one to assign it to someone, it makes me fill out a model type. But, i dont want to fill out
manageEngine service not started
disk C: is full, and the service does not start even after the space on disk C is freed up
not started service
STATUS | wrapper | 2020/11/17 12:33:44 | --> Wrapper Started as Service STATUS | wrapper | 2020/11/17 12:33:44 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS | wrapper | 2020/11/17 12:33:44 | Copyright (C) 1999-2012 Tanuki Software,
Remote Control via SCCM
Hi there, today we found out about the remote control feature now beeing able to make use of CmRcViewer.exe. Unfortunately we can't manage to get this to work from SDP. When we click on the Remote Control Button we get a little windows telling us: Remote Control connection established but are not able to see the session. What part have we missed? When I run the command manually it works like a charm: "C:\Program Files (x86)\Microsoft Configuration Manager\AdminConsole\bin\i386\CmRcViewer.exe" REMOTEMACHINE
Email notifications not going out to End Users.
Hey there, Our current setup is that a end user can submit and email to the help desk and a ticket will be created and show up in the queue. In addition, if we want to make changes to the ticket or need approvals, etc. An email used to send out to the
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