CommonIP Configuration for HA
Hello, I'm trying to set up HA for SDP and I'm almost done, one thing that I could not figure out is commonip. I never did such configuration and have no idea what solution should I use. Can you help me and give any tip on what service should I do. Thank
Non-IT asset treated as It asset and takes license
We are importing mobile phones trough the API so we dont need to import it manually. So the mobiles are handled in a excel spreedsheet and are converted to a cvs file that the integration engine reads and then populate the CMDB into a CI-type that are
Connection Error
Get this error in the logs. Scheduled report export via PDF. Any suggestions? Thanks! Connection is requested : Generate report.| [15:33:24:378]|[11-25-2020]|[net.sf.jasperreports.engine.fonts.FontUtil]|[WARNING]|[85]: Font 'Roboto,Arial,Helvetica,sans-serif'
How add an expired acquire order of some asset
Hi, we are try-ing to populate the Asset Explorer with the actual buy order of our assets. My goal was to try to insert an order of 5 august, that about in 10 day was approved and in september the assets was delivered. So I start to insert the PO order
Port issue with mobile app
service desk is hosted on port 8080 and https is enabled. when i am trying to connect the mobile app, it doesnt connect. as soon i enable the ssl the port become 443 so in server field i am trying servername:8080. i even tried with servername and manually
Task worklog not available via API after update to 11.1.0 Build 11128
After updating from build 11116 to 11128 v3 API calls to task worklogs are generating an error on Technician Field. Error JSON {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"TECHNICIAN_KEY","type":"failed","message":"Unknown
Trying to install wildcard certificate
Hi, We're trying to install a wildcard certificate that we already have on other web platforms we have across our business, following a few guides on here which included amending an XML it still hasn't worked. Is there any particular way we can complete
Approval Request Produces Error
Last night I upgraded our site to build 11129. This morning, a user reported not being able to submit a ticket for approval. On his end, when he clicks the "Submit for Approval" link it opens the popup but it's blank. When I do it (as the admin), the
Mass Update JIRA Link
We are in the process of merging two JIRA accounts that our company uses. We would like to be able to mass-update the service desk tickets with JIRA links to the account that is being merged. Is there a way to do this ?
Restore takes long time.......
restore takes more than 60 minutes, last output of restore.bat: Nov 23, 2020 12:32:14 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer isServerStopped INFORMATION: isServerStopped method returning status ::: true Exception in thread "Thread-5"
[SOLVED] Escape Sequences do not work as intended
Hey there I am trying to add a note to a request via the API: '{base_url}/api/v3/requests/32435/notes'. Headers and Content-Type all set up correctly. When trying to send this input data: { "request_note": { "description": "My Note\nFor you" } } it get
Service Desk Standard - Server wont start
Fresh install on windows 10. I ran the installer and when I try to start the server it hangs at the very end on Server Started. when I try to pen the web client it reports the server is not running
5 technician logins after backup restore
Hi all, My server has broken and I've restored a backup on a new fresh installation. On my old installation I has 5 technician but now the problem is that after restore the backup I have a big message that says: "You have created 5 technician logins,
Scanning Virtual Machines
Hi, When i scan our virtual machines, they come up as CI Type "Windows Server" and Product as "VMware Virtual Platform". See attached. When i click into each one to assign it to someone, it makes me fill out a model type. But, i dont want to fill out
manageEngine service not started
disk C: is full, and the service does not start even after the space on disk C is freed up
not started service
STATUS | wrapper | 2020/11/17 12:33:44 | --> Wrapper Started as Service STATUS | wrapper | 2020/11/17 12:33:44 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS | wrapper | 2020/11/17 12:33:44 | Copyright (C) 1999-2012 Tanuki Software,
Remote Control via SCCM
Hi there, today we found out about the remote control feature now beeing able to make use of CmRcViewer.exe. Unfortunately we can't manage to get this to work from SDP. When we click on the Remote Control Button we get a little windows telling us: Remote Control connection established but are not able to see the session. What part have we missed? When I run the command manually it works like a charm: "C:\Program Files (x86)\Microsoft Configuration Manager\AdminConsole\bin\i386\CmRcViewer.exe" REMOTEMACHINE
Email notifications not going out to End Users.
Hey there, Our current setup is that a end user can submit and email to the help desk and a ticket will be created and show up in the queue. In addition, if we want to make changes to the ticket or need approvals, etc. An email used to send out to the
Technician username not updating
Hi, We have an issue with a technician who has changed their last name in AD. It has not updated in service desk. I tried to manually update the user but it kept finishing with failed to update. Thanks Adrian *Edit - Just to add, we are having issue with the AD username that has changed in AD that is not reflecting in service desk. So they are unable to login
Error while Creating or editing task template in NON-english Languages
Hi when I want to create or edit a task template, An error message will displayed. this problem is only in non-english languages here is a screenshot from error message page in Attachments. my sdp version :11.1.27 my db : Sql Server Regards
Time spent reports
Good afternoon, I would like to create a report about all modules in the service desk (Requests, Problems, Changes, Project and also the related tasks) about which we . The TimeSpent-Reports do not give me access to the data of all modules. Can you possibly
Powershell REST API v3 Add-Worklog
Code below. Gives response_status @{status=failed; messages=System.Object[]} $input = @" { "worklog": { "request": { "id": "$RequestID" }, "description": "Adding a worklog", "technician": { "name": "Test User" }, "total_time_spent": "0 Hrs 5 Mins" } } "@ $header = @{TECHNICIAN_KEY=$ApiKey} $params = @{input_data=$input;format='json'} $Uri = $SdpUri + "/api/v3/worklog" $result = Invoke-RestMethod -Method POST -Uri $Uri
Python script won't run
Hi, I saved a test script here where the documentation says to save it. C:\ManageEngine\ServiceDesk\integration\custom_scripts When the custom trigger I set-up tries to run this script, I get the following error: Exeception: java.util.concurrent.ExecutionException: java.io.IOException: Cannot run program "TEST.PY" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess error=2, The system cannot find the file specified sorry my DOS path skills have diminished
404 Error in deleted user notification
Hi, In Arabic, Chinese, Japanese language and click on deleted user notification, I get page not found error(404). In English language everything are okay, but in Arabic, Chinese, Japanese (Unicode Language) error found. I think it's a bug issue. Build
Reply to template replaces the entire message content
Hi all, Before the upgrade to build 10000, we have extensively used the Reply To templates and the behavior was as expected, when a Reply to template was selected the content of the current message would be replaced with the content of the template. More exactly whatever was above the signature and the rest was left in place. Now the behavior is changed and all text is replaced by the template. This is counter productive, if only to think you want to forward a message: now you need to copy-paste
ServiceDesk Plus Live Chat Widget Does Not Load Chat After Authentication
Hi all, We have embedded the SDP Live Chat widget into one of our webpages. However, even after we authenticate via SSO and we refresh the page, the chat widget appears with the login options as if we had never logged in at all: If we enabled just "pass
[SOLVED] User Can NOT Download Attachments in Approval Pop-Up window
HI In Servicedesk Plus, a guest user can not View Or Download an attachment File(JPG) in Approval Pop_up Window. The downloaded file is also corrupted SDP Version: 11121 DB: SQLServer
“Technician is None” not displaying unassigned tickets
When I make a view using filters and we technician is none so that I can see all unassigned tickets, nothing shows or displays.
[SOLVED] Cannot Update Organization Details
Dear Support/Community, I'm using SDP version 10.5 Build 10503 and organization details page doesn't seem to work properly when saving data, after editing and saving, no data saved and default page data returned.
Login Failed by SAML Single Sign On
I hope you are safe and sound, I am going to implement a feature in the Servicedesktop plus that is called SAML Single Sign On.In this implementation, I have the following services: Active Directory CA ADFS APPLICATION SERVER (Service Desk Plus 11.1.28
servicedesk plus, restoring mysql backup to mssql
Hi, we are running on 9027, i went through service packs upgrade till 9336, after that it asks to change database from mysql to mssql or postgres i tried restoring the backup on both mssql and postgres with no luck i have searched over internet, most of articles was solved without posting the details current setup we have is windows 2008 32bit, sql 2008 and servicedesk 9336 (a test environment identical to the production) any input in this case is highly appreciated regards
request list row height
Hi After upgrade 11126 to 11129 the request list row height is to high. I do not what to see less of my requests. Now there is to much space between each row. Can I change this? If not, please make it optional. I have cleared browser cache. This much
Replies on closed tickets Notification
Good Day I am facing the Problem, that messages sent into a closed ticket do go unnoticed by our technicians, since not all of them are using the (bell) notifications. I know that there are multiple options for the scenario when a requester replies to a closed request. Always reopen does not work for us since it is not possible to configure to which status the ticket should reopen. By default, it is the in progress status, which is too far back in our Request Life Cycle. Therefore, without the possibility
API v3 REST - Add WorkLog is broken after update.
MESD version 11.1 build 11121 Here's my code that has worked up until this build: $input = @" { "worklog": { "request": { "id": "$RequestID" }, "total_time_spent": "300000", "technician": { "name": "TECH NAME" }, } } "@ $header = @{TECHNICIAN_KEY=$ApiKey} $params = @{input_data=$input;format='json'} $Uri = $SdpUri + "/api/v3/worklog" $result = Invoke-RestMethod -Method POST -Uri $Uri -Headers $header -Body $params -ContentType
Install on linux console for standard free gets your enterprise trial
I have installed on ubuntu 20.04 selecting the Standard Free version, but it keeps coming up as Enterprise Trial when run. Is this a known bug in the installer? How do I work around it? I tried selecting Professional Free and that worked fine.
ServiceDesk page not responding every day in the evening.
Dear all, Every day application in the evening stopped working and displaying just blank white page (and still loading with no success) 11126. Service is running. A workaround is to restart the service everyday in the morning. Any information in log file. Configuration : Windows and MSSQL
Error when trying to view Asset History
We are getting the following error when trying to view Asset History. "Sorry an error has occurred" What is the fix for this? Build Information Your Version : 9.4 Build 9414
Problem updating from 11110 to 11128: ERRORCODE: 1008: Data inconsistency in Application tables
We are trying to update SDP from version 11110 to version 11128. However, we get the following error: Verifying if the product is ready for upgrade and the given patch is allowed over this setup. This might take some time...... Data Inconsistency Found : Technician_SupportGroup.PRIMARYKEYID has some data which is not available in CIRelAttributes.PRIMARYKEYID, COUNT: -1 Data Inconsistency Found : Document_Technician.PRIMARYKEYID has some data which is not available in CIRelAttributes.PRIMARYKEYID,
ServiceDesk update fails with error 1008
I've been trying to update our service desk software. We are now on Build 10020, I tried to install the ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm to take us to 10500. However, I am getting a 1008 error. Please advice. I have attached the logs. Regards, DJ
Warning: Your database transaction log file size has crossed the threshold
Dear Sir, How to stop sending the Warning: Your database transaction log file size has crossed the threshold notification ?
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