Hey there, 

Our current setup is that a end user can submit and email to the help desk and a ticket will be created and show up in the queue. 

In addition, if we want to make changes to the ticket or need approvals, etc. An email used to send out to the end users to notify them of changes OR approval needs. 

We can fetch emails just fine. When I go to the Mail Server Settings -> Outgoing and then put in my work email and click "Send a sample email". It says it has been sent, but we never recieve anything in our emails. 

I checked with our Exchange and do not see any blocks or rules that would make this stop working all of a sudden. It was working fine up until Tuesday (11/10) and we have never had this issue before.

I have attached the Support File as well to this. 

Please advise on how I can get this working again.

Thanks!

- Champ