Critical : Error while invoking backup

Hi,

We have received the following alert for our ServiceDesk and would like some assistance please:

Message	Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail, support file(s) and SDPbackup.log file from bin folder to servicedeskplus-support@manageengine.com
Error Message	java.io.FileNotFoundException: \\lan\backups\SQLBackups\Helpdesk\backup_postgres_11132_fullbackup_01_29_2021_08_30\backup_info.xml (The system cannot find the file specified) at java.io.FileInputStream.open0(Native Method) at java.io.FileInputStream.open(FileInputStream.java:195) at java.io.FileInputStream.(FileInputStream.java:138) at com.adventnet.servicedesk.tools.SDBackUp.addToZip(SDBackUp.java:1538) at com.adventnet.servicedesk.tools.SDBackUp.endBackup(SDBackUp.java:1081) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:158) at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:88) at com.adventnet.taskengine.internal.SchedulerBean.executeTask(SchedulerBean.java:634) at sun.reflect.GeneratedMethodAccessor84.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.adventnet.mfw.bean.BeanProxy.invoke(BeanProxy.java:115) at com.sun.proxy.$Proxy5.executeTask(Unknown Source) at com.adventnet.taskengine.internal.ScheduleExecutor.executeNextTask(ScheduleExecutor.java:191) at com.adventnet.taskengine.internal.ScheduleExecutor.run(ScheduleExecutor.java:86) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748)
Trouble shooting tips	Please contact your DBA to update the following sql query update Task_Input SET ADMIN_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule') This sql query will stop your backup scheduling