Having used the platform for many years, we have realised that our tickets (marked as resolved), no longer auto close, as part of the request closing rules.  This previously worked (possibly prior to 10.0 Build 10000 upgrade).

The issue came to light, after we discovered our SQL database had grown to 20GB, of which 18GB was logs advising the following:

[09:55:22:402]|[02-01-2021]|[com.manageengine.sdpod.v3api.utils.workorder.WorkOrderAPIUtil]|[WARNING]|[61]: Module : Request. Operation : UPDATE. WorkOrder Id : 28793. User Id : 1. Message : Invalid input given. Close Confirmation not enabled. Hence Closure_info field is not valid. | Invocation Class : com.manageengine.servicedesk.workorder.util.WorkOrderValidationUtil|

Any assistance would be appreciated.

Kind regards, Brian