Mail notifications failed
Hello,
we have issue with mail notifications upon request receiving via email. I don't receive email as technician nor requester receives confirmation that request is received.
SDP is on Centos 7.
Version of SDP is 11.1.0 Build 11130
Below is part from serverout0.txt log with request that did not receive notification back.
---BEGIN---
[12:08:33:849]|[01-04-2021]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[113]: OPSTATUS in isScheduleEnabled for schedule name 3|
[12:08:33:849]|[01-04-2021]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[113]: ENABLED in isScheduleEnabled for schedule name 3|
[12:08:33:849]|[01-04-2021]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[113]: Returning boolean true in isScheduleEnabled for schedule name MailFetchingSchedule_1|
[12:08:33:849]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Processing mails from 1 to 1|
[12:08:33:850]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: portid : 1|
[12:08:33:851]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: protocol : pop3|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: tlsenabled : false|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: host : MY.POP.HOST|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: username : myusername|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: mailbox : INBOX|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: protocol : pop3|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: port : 110|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: Property to be added : mail.pop3.connectiontimeout, value : 120000|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: Property to be added : mail.pop3.timeout, value : 60000|
[12:08:33:853]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: Obtained mail store from session.|
[12:08:33:883]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: ----------------------------------------------------------|
[12:08:33:883]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: S T A R T |
[12:08:33:883]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: ----------------------------------------------------------|
[12:08:33:883]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Process Status:: Start processing message : 1|
[12:08:33:883]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.IncomingMail]|[INFO]|[113]: Mail object created at : 1609758513883|
[12:08:33:886]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Processing message with subject : Nesuvisla detekcija and messageid : <396d1478cf5348e79c32501ae337284c@hpb.hr>|
[12:08:33:886]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Calling mail processor|
[12:08:33:886]|[01-04-2021]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[113]: Mail processing starts|
[12:08:33:887]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: subjectOfMail : Nesuvisla detekcija |
[12:08:33:887]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: uniqueMailID : <396d1478cf5348e79c32501ae337284c@hpb.hr>|
[12:08:33:887]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: inReplyTo : null|
[12:08:33:887]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: referencesHeader : null|
[12:08:33:887]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: ReceivedDate : 1609758513887|
[12:08:33:887]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: SentDate : 1609758464000|
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: mailSize : 124760|
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: XMailer : null|
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: XComments : null|
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: XComments2 : null|
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: XPriority : null|
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: flagStatus : --- |
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:890]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : com.sun.mail.pop3.POP3Message@6c27d78b|
[12:08:33:890]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside multipart/*|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: count1 : 4|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: j : 0|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : javax.mail.internet.MimeBodyPart@45219ea8|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside multipart/alternative|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: count : 2|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: i : 0|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : javax.mail.internet.MimeBodyPart@9f5d72c|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside text/*|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside fileName == null|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Category : text/plain|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: partMimeType : text/plain|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: charset iso-8859-2|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: i : 1|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : javax.mail.internet.MimeBodyPart@53dbe61c|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside text/*|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside fileName == null|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Category : text/html|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: partMimeType : text/html|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: charset iso-8859-2|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: j : 1|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : javax.mail.internet.MimeBodyPart@192f863|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside extractAttachments...|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: contentType image/png; name="image003.png"|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Unrecognised Attachment : 871863226462676.png|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: j : 2|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : javax.mail.internet.MimeBodyPart@488fe227|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside extractAttachments...|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: contentType image/jpeg; name="image004.jpg"|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Unrecognised Attachment : 871863226626784.jpg|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: j : 3|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : javax.mail.internet.MimeBodyPart@6fe410ad|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside extractAttachments...|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: contentType image/jpeg; name="image005.jpg"|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Unrecognised Attachment : 871863226765692.jpg|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMessageHandler]|[INFO]|[113]: Going to set default values|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMessageHandler]|[INFO]|[113]: bccAddress : Not Provided|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMessageHandler]|[INFO]|[113]: xPriority : Not Provided|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: Return path header ::<Kresimir.Tojcic@hpb.hr>|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: Auto submitted header ::null|
[12:08:33:965]|[01-04-2021]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[113]: validating from address|
[12:08:33:970]|[01-04-2021]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[113]: checking spam filter|
[12:08:33:970]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: Inside To address parsing... : helpdesk@mydomain.com|
[12:08:33:970]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: Inside CC address parsing : Some.Person@request.com ...|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.ModuleHandler]|[INFO]|[113]: module from title::null|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.ModuleHandler]|[INFO]|[113]: module identified : null|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.DefaultMailHandler]|[INFO]|[113]: handlemailobject called and request forwarded to request mailhandler|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: Subject contains parse string : false|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: handlemailobject called:::|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: module received::null|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: IsAddableRequest started before processing incoming mail|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: getting parent do using messageid/replyid based notificationid|
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: Queue vector to be returned is []|
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: baseDelimiter inside oldtitle::##|
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: Parent Id from subject: null|
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: isThreadedReq (after mail subject check) :: false |
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: baseDelimiter::##::moduleDelimiter::RE-|
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: isThreadedReq (after in-reply-to mail header check in the wo_to_messageid table) :: false|
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: isThreadedReq (after in-reply-to mail header check in the notification table) ::: false|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: descsize : 15360|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: Inside To address parsing... : helpdesk@mydomain.com|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: Inside CC address parsing : Some.Person@request.com ...|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: Going to check email parsing of content...|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: Mail parser content not enabled. Hence going for normal mail process .|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: Flushing the credentials in the thread ( if present )|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: FFF Before putting the userID : 26,403|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: FFF crTimeLongVV : 1,609,758,514,006|
[12:08:34:014]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: after getting department id DEPTID is : null|
[12:08:34:014]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: FFF WorkOrderStates table...|
[12:08:34:034]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: FFF dataObj.addRow|
[12:08:34:034]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: inside addworkorderandhistory::inlinemap::{6f96d923aa0b4da7b7f45657b9039493.png=java.io.BufferedInputStream@6cdafe29, fede7a2ae84d4747bbf22080a24fd121.jpg=java.io.BufferedInputStream@8d8f7f5,
7da44c1a71af484f8dcf221347754441.jpg=java.io.BufferedInputStream@2c5e090e}|
[12:08:34:039]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[113]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:048]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : startTime : 1609758514006, millisecondsToAdd : 14400000, siteId : null, overrideOH : false, overrideHolidays : false, overrideWeekends : false|
[12:08:34:048]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : calculation start time : Mon Jan 04 12:08:34 CET 2021|
[12:08:34:048]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : calculation start time's day start time : Mon Jan 04 08:00:00 CET 2021|
[12:08:34:048]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : calculation start time's day closure time : Mon Jan 04 17:00:00 CET 2021|
[12:08:34:049]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : After initial adjustment.. startTime : Mon Jan 04 08:00:00 CET 2021 daysToAdd : 0 millisecondsToAdd : 29314000|
[12:08:34:049]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : After modulo division of millisecondsToAdd by dayOperationalTime : 32400000... daysToAdd : 0 millisecondsToAdd : 29314000 direction : 1 startTime : Mon Jan 04 08:00:00 CET 2021|
[12:08:34:049]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : after iteration and before final adjustment... millisecondsToAdd : 29314000, Calculated Date(intermediate only) : Mon Jan 04 08:00:00 CET 2021|
[12:08:34:049]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : after final adjustment... Calculated Date(final) : Mon Jan 04 16:08:34 CET 2021|
[12:08:34:049]|[01-04-2021]|[com.adventnet.servicedesk.workorder.util.WorkOrderTimerUtil]|[INFO]|[113]: DueByTime from WorkOrderTimerUtil : 1,609,772,914,006|
[12:08:34:049]|[01-04-2021]|[com.adventnet.servicedesk.workorder.util.WorkOrderTimerUtil]|[INFO]|[113]: DueByTime from SLAUtil : 1,609,772,914,006|
[12:08:34:049]|[01-04-2021]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[INFO]|[113]: slaID 2 dueByTime 1609772914006|
[12:08:34:049]|[01-04-2021]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[INFO]|[113]: Inside the applyTechAutoAssign method|
[12:08:34:049]|[01-04-2021]|[com.manageengine.servicedesk.utils.TechAutoAssignUtil]|[INFO]|[113]: Returning isTechAutoAssignEnabled:: FALSE|
[12:08:34:049]|[01-04-2021]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[INFO]|[113]: TAA cannot be applied based on the configurations|
[12:08:34:086]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[113]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:111]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: --STRREPLACE CHANGED CODE--|
[12:08:34:111]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: --STRREPLACE CHANGED CODE--|
[12:08:34:111]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: --STRREPLACE CHANGED CODE--|
[12:08:34:116]|[01-04-2021]|[com.manageengine.servicedesk.lucene.util.LuceneIndexUtil]|[INFO]|[113]: parentTableID is calling [1]|
[12:08:34:118]|[01-04-2021]|[SYSOUT]|[INFO]|[113]: woID_final [6255] userID [null] notify_final TechIntimation|
[12:08:34:118]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[113]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:119]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[113]: queueOverFlow: false; isPendingJobAvailableInDB: false; canAddOneTimeJobToQueue: true|
[12:08:34:123]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: Constructor called for job Id: 54135|
[12:08:34:123]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: entityId:::6255|
[12:08:34:123]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: entityId:::6255|
[12:08:34:123]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: conversationId:::0|
[12:08:34:123]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[113]: OTJ added to: DB and QUEUE; jobId: 54135; current jobQueueSize:1|
[12:08:34:123]|[01-04-2021]|[SYSOUT]|[INFO]|[113]: woID_final [6255] userID [26403] notify_final RequesterAck|
[12:08:34:123]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[113]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:123]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[84]: JobExecutor instance created for JobId: 54135|
[12:08:34:124]|[01-04-2021]|[com.manageengine.jobscheduler.JobScheduler]|[INFO]|[84]: Starting to get job from queue to execute.|
[12:08:34:124]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[113]: queueOverFlow: false; isPendingJobAvailableInDB: false; canAddOneTimeJobToQueue: true|
[12:08:34:124]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63195]: Constructor called for job Id: 54135|
[12:08:34:124]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63196]: preExecute called for job Id: 54135|
[12:08:34:124]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63196]: entityId:::6255|
[12:08:34:124]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63196]: entityId:::6255|
[12:08:34:124]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63196]: conversationId:::0|
[12:08:34:127]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63196]: preExecute end for job Id: 54135|
[12:08:34:128]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: Constructor called for job Id: 54136|
[12:08:34:128]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: entityId:::6255|
[12:08:34:129]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor]|[INFO]|[63196]: Started processing job Id::54135|
[12:08:34:129]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: entityId:::6255|
[12:08:34:130]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: conversationId:::0|
[12:08:34:130]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[113]: OTJ added to: DB and QUEUE; jobId: 54136; current jobQueueSize:1|
[12:08:34:130]|[01-04-2021]|[SYSOUT]|[INFO]|[113]: woID_final [6255] userID [26403] notify_final EmailCCUsers_NewRequest|
[12:08:34:130]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[113]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:130]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[84]: JobExecutor instance created for JobId: 54136|
[12:08:34:131]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[113]: queueOverFlow: false; isPendingJobAvailableInDB: false; canAddOneTimeJobToQueue: true|
[12:08:34:132]|[01-04-2021]|[com.manageengine.jobscheduler.JobScheduler]|[INFO]|[84]: Starting to get job from queue to execute.|
[12:08:34:132]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63197]: Constructor called for job Id: 54136|
[12:08:34:133]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63198]: preExecute called for job Id: 54136|
[12:08:34:133]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63198]: entityId:::6255|
[12:08:34:133]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63198]: entityId:::6255|
[12:08:34:133]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63198]: conversationId:::0|
[12:08:34:135]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: Constructor called for job Id: 54137|
[12:08:34:135]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: entityId:::6255|
[12:08:34:135]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: entityId:::6255|
[12:08:34:135]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: conversationId:::0|
[12:08:34:135]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[113]: OTJ added to: DB and QUEUE; jobId: 54137; current jobQueueSize:1|
[12:08:34:135]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[84]: JobExecutor instance created for JobId: 54137|
[12:08:34:135]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: the admin user id for logging history is : 1|
[12:08:34:136]|[01-04-2021]|[com.manageengine.jobscheduler.JobScheduler]|[INFO]|[84]: Starting to get job from queue to execute.|
[12:08:34:136]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63199]: Constructor called for job Id: 54137|
[12:08:34:136]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63200]: preExecute called for job Id: 54137|
[12:08:34:136]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63200]: entityId:::6255|
[12:08:34:136]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63200]: entityId:::6255|
[12:08:34:136]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63200]: conversationId:::0|
[12:08:34:137]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63198]: preExecute end for job Id: 54136|
[12:08:34:137]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor]|[INFO]|[63198]: Started processing job Id::54136|
[12:08:34:138]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63200]: preExecute end for job Id: 54137|
[12:08:34:138]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor]|[INFO]|[63200]: Started processing job Id::54137|
[12:08:34:159]|[01-04-2021]|[com.manageengine.sdpod.v3api.utils.ChecklistUtil]|[INFO]|[113]: Inside ChecklistUtil copyChecklistGroupDetails|
[12:08:34:165]|[01-04-2021]|[com.adventnet.servicedesk.utils.HdServiceDeskUtil]|[SEVERE]|[63196]: Exception while trying to get the match rule, against the give workorder. |
[12:08:34:166]|[01-04-2021]|[com.adventnet.servicedesk.utils.HdServiceDeskUtil]|[SEVERE]|[63200]: Exception while trying to get the match rule, against the give workorder. |
[12:08:34:169]|[01-04-2021]|[com.adventnet.servicedesk.utils.HdServiceDeskUtil]|[SEVERE]|[63198]: Exception while trying to get the match rule, against the give workorder. |
[12:08:34:169]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: FFF FFF No attachments found... |
[12:08:34:169]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Before setting the flag to DELETED...|
[12:08:34:169]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Process Status:: Processed Message No. : 1 Time Taken : 286 ms|
[12:08:34:169]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Before close resources ...|
[12:08:34:169]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Remaining mails to be fetched in this iteration will be 0..|
[12:08:34:169]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: Before closing folder in closeResources|
[12:08:34:171]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: folder is open so closing...|
[12:08:34:193]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: before closing store|
[12:08:34:231]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: store is connected so closing...|
[12:08:34:234]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Time Taken for this Mail Fetching Schedule : 475 ms|
[12:08:34:237]|[01-04-2021]|[com.adventnet.taskengine.internal.SchedulerBean]|[INFO]|[113]: Adding to TimeMap with different context.|
[12:08:34:294]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor]|[INFO]|[63200]: Successfully executed the job Id:: 54137; notifyFrom: WORKORDERUTIL|
[12:08:34:294]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63200]: postExecute called for job Id: 54137|
[12:08:34:294]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63200]: deleteJobOnComplete job Id: 54137|
[12:08:34:296]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63200]: postExecute end for job Id: 54137|
[12:08:34:296]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63199]: Going to shutdown the executor for the job Id:54137|
[12:08:34:296]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63199]: Initiated executor shutdown for the job Id: 54137|
[12:08:34:296]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63199]: Job execution completed for job id: 54137|
[12:08:34:304]|[01-04-2021]|[com.adventnet.servicedesk.notification.util.NotificationStringParser]|[INFO]|[63196]: String to be parsed : New request created with ##RE-$RequestId## from $RequesterName|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.adventnet.servicedesk.notification.util.NotificationStringParser]|[INFO]|[63196]: String to be parsed : A new request with request id $RequestId has been created by $RequesterName. Short info on the request is : <br /><br />Title : $Title<br />Category : $C
ategory<br />Description : $Description<br /><br />Click for details : <a href="$RequestLink">$RequestLink</a>|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.util.NotificationUtil]|[INFO]|[63196]: getURL4Module: >> URL is : https://helpdesk:8443/WorkOrder.do?woMode=viewWO&woID=6255&PORTALID=1|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.util.NotificationUtil]|[INFO]|[63196]: getURL4Module: >> URL is : https://helpdesk:8443/WorkOrder.do?woMode=viewWO&woID=6255&PORTALID=1|
[12:08:34:306]|[01-04-2021]|[com.adventnet.db.adapter.Ansi92SQLGenerator]|[WARNING]|[63196]: NULL value detected in the list of values for IN/NOT_IN clause for column RequesterEMailIDs.EMAILID with given values [vedran.milicevic@mydomain.com, marko.vidosevic@mydomain.com, branka.petric@fl-s
istem.hr, hrvoje.milic@mydomain.com, hrvoje.filipan@mydomain.com, null]. Therefore, restructuring the query|
[12:08:34:306]|[01-04-2021]|[com.adventnet.db.adapter.Ansi92SQLGenerator]|[WARNING]|[63196]: NULL value detected in the list of values for IN/NOT_IN clause for column RequesterEMailIDs.EMAILID with given values [vedran.milicevic@mydomain.com, marko.vidosevic@mydomain.com, branka.petric@fl-s
istem.hr, hrvoje.milic@mydomain.com, hrvoje.filipan@mydomain.com, null]. Therefore, restructuring the query|
[12:08:34:306]|[01-04-2021]|[com.adventnet.db.adapter.Ansi92SQLGenerator]|[WARNING]|[63196]: NULL value detected in the list of values for IN/NOT_IN clause for column RequesterEMailIDs.EMAILID with given values [vedran.milicevic@mydomain.com, marko.vidosevic@mydomain.com, branka.petric@fl-s
istem.hr, hrvoje.milic@mydomain.com, hrvoje.filipan@mydomain.com, null]. Therefore, restructuring the query|
[12:08:34:308]|[01-04-2021]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[SEVERE]|[63196]: Exception while trying to send notification to the request.|
java.lang.NullPointerException
at com.adventnet.servicedesk.common.MailUtilities.getInstanceIdHeaderValue(MailUtilities.java:1673)
at com.manageengine.servicedesk.mailutils.OutgoingMailBuilder.setSystemNotification(OutgoingMailBuilder.java:35)
at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequestSynchronous(WorkOrderUtil.java:3662)
at com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor.execute(MailNotificationJobExecutor.java:120)
at com.manageengine.jobscheduler.JobExecutorImpl.call(JobExecutorImpl.java:97)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
[12:08:34:308]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:312]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor]|[INFO]|[63196]: Successfully executed the job Id:: 54135; notifyFrom: WORKORDERUTIL|
[12:08:34:312]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63196]: postExecute called for job Id: 54135|
[12:08:34:312]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63196]: deleteJobOnComplete job Id: 54135|
[12:08:34:313]|[01-04-2021]|[com.adventnet.servicedesk.notification.util.NotificationStringParser]|[INFO]|[63198]: String to be parsed : [Zahtjev/Case ID##RE-$RequestId##] $Title|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.adventnet.servicedesk.notification.util.NotificationStringParser]|[INFO]|[63198]: String to be parsed : <div>Ovaj e-mail je automatska potvrda da smo zaprimili vaš zahtjev pod rednim brojem:ID#$RequestId#.<br /></div><div><br /></div><div>Predmet Zahtjeva je
: $Title.<br /></div><div><br /></div><div>Molimo, uvijek koristite ovaj referentni ID: #$RequestId# u subjectu za buduće prepiske o ovoj prijavi.<br /></div><div><br /></div><div>Obavijestiti ćemo Vas o statusu Vašeg Zahtjeva.<br /></div><div><br /></div><div>S poštovanjem,<br /></div><div
><br /></div><div>My Company HELPDESK<br /></div><div><a target="_blank" href="mailto:helpdesk@mydomain.com">helpdesk@mydomain.com</a><br /></div><div>+385 1 5810 474<br /></div><div><br /></div><div>--------------------------------------------------------------------------------------------
---------------------------------------<br /></div><div><br /></div><div>This is an automated acknowledgement that we have received your message with subject:$Title<br /></div><div><br /></div><div>Your request has been given the ticket reference:ID#$RequestId# <br /></div><div><br /><
/div><div>Please, always use this reference ID#$RequestId# in the subject line of all future correspondence about this problem.<br /></div><div><br /></div><div>We will inform you about status of your request.<br /></div><div><br /></div><div>Yours sincerely,<br /></div><div><br /></d
iv><div>My Company HELPDESK<br /></div><div><a target="_blank" href="mailto:helpdesk@mydomain.com">helpdesk@mydomain.com</a><br /></div><div>+385 1 5810 474<br /></div><div><br /></div><div><u>Zahtjev kreiran/Request Created:</u> $CreatedDate <br /></div><div><br /></div><div><u>Opis za
htjeva/Request description:</u> <br /></div><div>$Description<br /></div>|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:314]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63196]: postExecute end for job Id: 54135|
[12:08:34:314]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63195]: Going to shutdown the executor for the job Id:54135|
[12:08:34:314]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63195]: Initiated executor shutdown for the job Id: 54135|
[12:08:34:314]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63195]: Job execution completed for job id: 54135|
[12:08:34:315]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:315]|[01-04-2021]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[SEVERE]|[63198]: Exception while trying to send notification to the request.|
java.lang.NullPointerException
at com.adventnet.servicedesk.common.MailUtilities.getInstanceIdHeaderValue(MailUtilities.java:1673)
at com.manageengine.servicedesk.mailutils.OutgoingMailBuilder.setSystemNotification(OutgoingMailBuilder.java:35)
at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequestSynchronous(WorkOrderUtil.java:3662)
at com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor.execute(MailNotificationJobExecutor.java:120)
at com.manageengine.jobscheduler.JobExecutorImpl.call(JobExecutorImpl.java:97)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
[12:08:34:315]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:318]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor]|[INFO]|[63198]: Successfully executed the job Id:: 54136; notifyFrom: WORKORDERUTIL|
[12:08:34:318]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63198]: postExecute called for job Id: 54136|
[12:08:34:318]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63198]: deleteJobOnComplete job Id: 54136|
[12:08:34:319]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63198]: postExecute end for job Id: 54136|
[12:08:34:319]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63197]: Going to shutdown the executor for the job Id:54136|
[12:08:34:319]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63197]: Initiated executor shutdown for the job Id: 54136|
[12:08:34:319]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63197]: Job execution completed for job id: 54136|
[12:08:46:286]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[86]: Starting job queue filler in the interval:20000|
[12:08:46:286]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: checkAndFillQueueFromDB: jobQueueSize: 0; jobInfoQueueSize: 300|
[12:08:46:286]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: JobQueue.size is less than JobInfoQueueSize. So going to fill from db if available in DB|
[12:08:46:286]|[01-04-2021]|[com.manageengine.jobscheduler.JobSchedulerUtil]|[INFO]|[86]: thresholdCount: 360; getJobInfoQueueThreasholdPercentageToRefill: 120; getJobInfoQueueSize(): 300; numberOfJobsInJobQueue: 0|
[12:08:46:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: fillJobInfoQueue. There is no job entry in db|
[12:08:46:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: fillJobInfoQueueFromDB completed. So returning from while..|
[12:08:46:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[86]: Next refilling time at:Mon Jan 04 12:09:06 CET 2021|
[12:08:55:918]|[01-04-2021]|[com.manageengine.servicedesk.notification.realtimenotification.ExpiredMessagesDeleteThread]|[INFO]|[95]: Deleted 0 chat messages at1609758535918|
[12:09:06:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[86]: Starting job queue filler in the interval:20000|
[12:09:06:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: checkAndFillQueueFromDB: jobQueueSize: 0; jobInfoQueueSize: 300|
[12:09:06:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: JobQueue.size is less than JobInfoQueueSize. So going to fill from db if available in DB|
[12:09:06:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobSchedulerUtil]|[INFO]|[86]: thresholdCount: 360; getJobInfoQueueThreasholdPercentageToRefill: 120; getJobInfoQueueSize(): 300; numberOfJobsInJobQueue: 0|
[12:09:06:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: fillJobInfoQueue. There is no job entry in db|
[12:09:06:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: fillJobInfoQueueFromDB completed. So returning from while..|
[12:09:06:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[86]: Next refilling time at:Mon Jan 04 12:09:26 CET 2021|
[12:09:25:918]|[01-04-2021]|[com.manageengine.servicedesk.notification.realtimenotification.ExpiredMessagesDeleteThread]|[INFO]|[95]: Deleted 0 chat messages at1609758565918|
[12:09:26:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[86]: Starting job queue filler in the interval:20000|
[12:09:26:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: checkAndFillQueueFromDB: jobQueueSize: 0; jobInfoQueueSize: 300|
[12:09:26:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: JobQueue.size is less than JobInfoQueueSize. So going to fill from db if available in DB|
[12:09:26:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobSchedulerUtil]|[INFO]|[86]: thresholdCount: 360; getJobInfoQueueThreasholdPercentageToRefill: 120; getJobInfoQueueSize(): 300; numberOfJobsInJobQueue: 0|
[12:09:26:290]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: fillJobInfoQueue. There is no job entry in db|
[12:09:26:290]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: fillJobInfoQueueFromDB completed. So returning from while..|
[12:09:26:290]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[86]: Next refilling time at:Mon Jan 04 12:09:46 CET 2021|
[12:08:33:849]|[01-04-2021]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[113]: ENABLED in isScheduleEnabled for schedule name 3|
[12:08:33:849]|[01-04-2021]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[113]: Returning boolean true in isScheduleEnabled for schedule name MailFetchingSchedule_1|
[12:08:33:849]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Processing mails from 1 to 1|
[12:08:33:850]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: portid : 1|
[12:08:33:851]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: protocol : pop3|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: tlsenabled : false|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: host : MY.POP.HOST|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: username : myusername|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: mailbox : INBOX|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: protocol : pop3|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: port : 110|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: Property to be added : mail.pop3.connectiontimeout, value : 120000|
[12:08:33:852]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: Property to be added : mail.pop3.timeout, value : 60000|
[12:08:33:853]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: Obtained mail store from session.|
[12:08:33:883]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: ----------------------------------------------------------|
[12:08:33:883]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: S T A R T |
[12:08:33:883]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: ----------------------------------------------------------|
[12:08:33:883]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Process Status:: Start processing message : 1|
[12:08:33:883]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.IncomingMail]|[INFO]|[113]: Mail object created at : 1609758513883|
[12:08:33:886]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Processing message with subject : Nesuvisla detekcija and messageid : <396d1478cf5348e79c32501ae337284c@hpb.hr>|
[12:08:33:886]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Calling mail processor|
[12:08:33:886]|[01-04-2021]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[113]: Mail processing starts|
[12:08:33:887]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: subjectOfMail : Nesuvisla detekcija |
[12:08:33:887]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: uniqueMailID : <396d1478cf5348e79c32501ae337284c@hpb.hr>|
[12:08:33:887]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: inReplyTo : null|
[12:08:33:887]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: referencesHeader : null|
[12:08:33:887]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: ReceivedDate : 1609758513887|
[12:08:33:887]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: SentDate : 1609758464000|
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: mailSize : 124760|
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: XMailer : null|
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: XComments : null|
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: XComments2 : null|
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: XPriority : null|
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: flagStatus : --- |
[12:08:33:889]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:890]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : com.sun.mail.pop3.POP3Message@6c27d78b|
[12:08:33:890]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside multipart/*|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: count1 : 4|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: j : 0|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : javax.mail.internet.MimeBodyPart@45219ea8|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside multipart/alternative|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: count : 2|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: i : 0|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : javax.mail.internet.MimeBodyPart@9f5d72c|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside text/*|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside fileName == null|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Category : text/plain|
[12:08:33:963]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: partMimeType : text/plain|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: charset iso-8859-2|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: i : 1|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : javax.mail.internet.MimeBodyPart@53dbe61c|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside text/*|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside fileName == null|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Category : text/html|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: partMimeType : text/html|
[12:08:33:964]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: charset iso-8859-2|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: j : 1|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : javax.mail.internet.MimeBodyPart@192f863|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside extractAttachments...|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: contentType image/png; name="image003.png"|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Unrecognised Attachment : 871863226462676.png|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: j : 2|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : javax.mail.internet.MimeBodyPart@488fe227|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside extractAttachments...|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: contentType image/jpeg; name="image004.jpg"|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Unrecognised Attachment : 871863226626784.jpg|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: j : 3|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside void processMailContent of ProcessMailMessage|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[113]: p : javax.mail.internet.MimeBodyPart@6fe410ad|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Inside extractAttachments...|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: contentType image/jpeg; name="image005.jpg"|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[113]: Unrecognised Attachment : 871863226765692.jpg|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMessageHandler]|[INFO]|[113]: Going to set default values|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMessageHandler]|[INFO]|[113]: bccAddress : Not Provided|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mail.core.ProcessMessageHandler]|[INFO]|[113]: xPriority : Not Provided|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: Return path header ::<Kresimir.Tojcic@hpb.hr>|
[12:08:33:965]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: Auto submitted header ::null|
[12:08:33:965]|[01-04-2021]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[113]: validating from address|
[12:08:33:970]|[01-04-2021]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[113]: checking spam filter|
[12:08:33:970]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: Inside To address parsing... : helpdesk@mydomain.com|
[12:08:33:970]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: Inside CC address parsing : Some.Person@request.com ...|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.ModuleHandler]|[INFO]|[113]: module from title::null|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.ModuleHandler]|[INFO]|[113]: module identified : null|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.DefaultMailHandler]|[INFO]|[113]: handlemailobject called and request forwarded to request mailhandler|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: Subject contains parse string : false|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: handlemailobject called:::|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: module received::null|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: IsAddableRequest started before processing incoming mail|
[12:08:33:996]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: getting parent do using messageid/replyid based notificationid|
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: Queue vector to be returned is []|
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: baseDelimiter inside oldtitle::##|
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: Parent Id from subject: null|
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: isThreadedReq (after mail subject check) :: false |
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: baseDelimiter::##::moduleDelimiter::RE-|
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: isThreadedReq (after in-reply-to mail header check in the wo_to_messageid table) :: false|
[12:08:34:005]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: isThreadedReq (after in-reply-to mail header check in the notification table) ::: false|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: descsize : 15360|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: Inside To address parsing... : helpdesk@mydomain.com|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: Inside CC address parsing : Some.Person@request.com ...|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: Going to check email parsing of content...|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: Mail parser content not enabled. Hence going for normal mail process .|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: Flushing the credentials in the thread ( if present )|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: FFF Before putting the userID : 26,403|
[12:08:34:006]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: FFF crTimeLongVV : 1,609,758,514,006|
[12:08:34:014]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: after getting department id DEPTID is : null|
[12:08:34:014]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: FFF WorkOrderStates table...|
[12:08:34:034]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.MailAPI]|[INFO]|[113]: FFF dataObj.addRow|
[12:08:34:034]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: inside addworkorderandhistory::inlinemap::{6f96d923aa0b4da7b7f45657b9039493.png=java.io.BufferedInputStream@6cdafe29, fede7a2ae84d4747bbf22080a24fd121.jpg=java.io.BufferedInputStream@8d8f7f5,
7da44c1a71af484f8dcf221347754441.jpg=java.io.BufferedInputStream@2c5e090e}|
[12:08:34:039]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[113]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:048]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : startTime : 1609758514006, millisecondsToAdd : 14400000, siteId : null, overrideOH : false, overrideHolidays : false, overrideWeekends : false|
[12:08:34:048]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : calculation start time : Mon Jan 04 12:08:34 CET 2021|
[12:08:34:048]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : calculation start time's day start time : Mon Jan 04 08:00:00 CET 2021|
[12:08:34:048]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : calculation start time's day closure time : Mon Jan 04 17:00:00 CET 2021|
[12:08:34:049]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : After initial adjustment.. startTime : Mon Jan 04 08:00:00 CET 2021 daysToAdd : 0 millisecondsToAdd : 29314000|
[12:08:34:049]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : After modulo division of millisecondsToAdd by dayOperationalTime : 32400000... daysToAdd : 0 millisecondsToAdd : 29314000 direction : 1 startTime : Mon Jan 04 08:00:00 CET 2021|
[12:08:34:049]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : after iteration and before final adjustment... millisecondsToAdd : 29314000, Calculated Date(intermediate only) : Mon Jan 04 08:00:00 CET 2021|
[12:08:34:049]|[01-04-2021]|[com.manageengine.servicedesk.common.sla.SLAUtil]|[INFO]|[113]: SLAUtil.findTime() : after final adjustment... Calculated Date(final) : Mon Jan 04 16:08:34 CET 2021|
[12:08:34:049]|[01-04-2021]|[com.adventnet.servicedesk.workorder.util.WorkOrderTimerUtil]|[INFO]|[113]: DueByTime from WorkOrderTimerUtil : 1,609,772,914,006|
[12:08:34:049]|[01-04-2021]|[com.adventnet.servicedesk.workorder.util.WorkOrderTimerUtil]|[INFO]|[113]: DueByTime from SLAUtil : 1,609,772,914,006|
[12:08:34:049]|[01-04-2021]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[INFO]|[113]: slaID 2 dueByTime 1609772914006|
[12:08:34:049]|[01-04-2021]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[INFO]|[113]: Inside the applyTechAutoAssign method|
[12:08:34:049]|[01-04-2021]|[com.manageengine.servicedesk.utils.TechAutoAssignUtil]|[INFO]|[113]: Returning isTechAutoAssignEnabled:: FALSE|
[12:08:34:049]|[01-04-2021]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[INFO]|[113]: TAA cannot be applied based on the configurations|
[12:08:34:086]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[113]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:111]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: --STRREPLACE CHANGED CODE--|
[12:08:34:111]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: --STRREPLACE CHANGED CODE--|
[12:08:34:111]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: --STRREPLACE CHANGED CODE--|
[12:08:34:116]|[01-04-2021]|[com.manageengine.servicedesk.lucene.util.LuceneIndexUtil]|[INFO]|[113]: parentTableID is calling [1]|
[12:08:34:118]|[01-04-2021]|[SYSOUT]|[INFO]|[113]: woID_final [6255] userID [null] notify_final TechIntimation|
[12:08:34:118]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[113]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:119]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[113]: queueOverFlow: false; isPendingJobAvailableInDB: false; canAddOneTimeJobToQueue: true|
[12:08:34:123]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: Constructor called for job Id: 54135|
[12:08:34:123]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: entityId:::6255|
[12:08:34:123]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: entityId:::6255|
[12:08:34:123]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: conversationId:::0|
[12:08:34:123]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[113]: OTJ added to: DB and QUEUE; jobId: 54135; current jobQueueSize:1|
[12:08:34:123]|[01-04-2021]|[SYSOUT]|[INFO]|[113]: woID_final [6255] userID [26403] notify_final RequesterAck|
[12:08:34:123]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[113]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:123]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[84]: JobExecutor instance created for JobId: 54135|
[12:08:34:124]|[01-04-2021]|[com.manageengine.jobscheduler.JobScheduler]|[INFO]|[84]: Starting to get job from queue to execute.|
[12:08:34:124]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[113]: queueOverFlow: false; isPendingJobAvailableInDB: false; canAddOneTimeJobToQueue: true|
[12:08:34:124]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63195]: Constructor called for job Id: 54135|
[12:08:34:124]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63196]: preExecute called for job Id: 54135|
[12:08:34:124]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63196]: entityId:::6255|
[12:08:34:124]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63196]: entityId:::6255|
[12:08:34:124]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63196]: conversationId:::0|
[12:08:34:127]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63196]: preExecute end for job Id: 54135|
[12:08:34:128]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: Constructor called for job Id: 54136|
[12:08:34:128]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: entityId:::6255|
[12:08:34:129]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor]|[INFO]|[63196]: Started processing job Id::54135|
[12:08:34:129]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: entityId:::6255|
[12:08:34:130]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: conversationId:::0|
[12:08:34:130]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[113]: OTJ added to: DB and QUEUE; jobId: 54136; current jobQueueSize:1|
[12:08:34:130]|[01-04-2021]|[SYSOUT]|[INFO]|[113]: woID_final [6255] userID [26403] notify_final EmailCCUsers_NewRequest|
[12:08:34:130]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[113]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:130]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[84]: JobExecutor instance created for JobId: 54136|
[12:08:34:131]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[113]: queueOverFlow: false; isPendingJobAvailableInDB: false; canAddOneTimeJobToQueue: true|
[12:08:34:132]|[01-04-2021]|[com.manageengine.jobscheduler.JobScheduler]|[INFO]|[84]: Starting to get job from queue to execute.|
[12:08:34:132]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63197]: Constructor called for job Id: 54136|
[12:08:34:133]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63198]: preExecute called for job Id: 54136|
[12:08:34:133]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63198]: entityId:::6255|
[12:08:34:133]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63198]: entityId:::6255|
[12:08:34:133]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63198]: conversationId:::0|
[12:08:34:135]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: Constructor called for job Id: 54137|
[12:08:34:135]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: entityId:::6255|
[12:08:34:135]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: entityId:::6255|
[12:08:34:135]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[113]: conversationId:::0|
[12:08:34:135]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[113]: OTJ added to: DB and QUEUE; jobId: 54137; current jobQueueSize:1|
[12:08:34:135]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[84]: JobExecutor instance created for JobId: 54137|
[12:08:34:135]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[113]: the admin user id for logging history is : 1|
[12:08:34:136]|[01-04-2021]|[com.manageengine.jobscheduler.JobScheduler]|[INFO]|[84]: Starting to get job from queue to execute.|
[12:08:34:136]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63199]: Constructor called for job Id: 54137|
[12:08:34:136]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63200]: preExecute called for job Id: 54137|
[12:08:34:136]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63200]: entityId:::6255|
[12:08:34:136]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63200]: entityId:::6255|
[12:08:34:136]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.SDPJobExecutorImpl]|[INFO]|[63200]: conversationId:::0|
[12:08:34:137]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63198]: preExecute end for job Id: 54136|
[12:08:34:137]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor]|[INFO]|[63198]: Started processing job Id::54136|
[12:08:34:138]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63200]: preExecute end for job Id: 54137|
[12:08:34:138]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor]|[INFO]|[63200]: Started processing job Id::54137|
[12:08:34:159]|[01-04-2021]|[com.manageengine.sdpod.v3api.utils.ChecklistUtil]|[INFO]|[113]: Inside ChecklistUtil copyChecklistGroupDetails|
[12:08:34:165]|[01-04-2021]|[com.adventnet.servicedesk.utils.HdServiceDeskUtil]|[SEVERE]|[63196]: Exception while trying to get the match rule, against the give workorder. |
[12:08:34:166]|[01-04-2021]|[com.adventnet.servicedesk.utils.HdServiceDeskUtil]|[SEVERE]|[63200]: Exception while trying to get the match rule, against the give workorder. |
[12:08:34:169]|[01-04-2021]|[com.adventnet.servicedesk.utils.HdServiceDeskUtil]|[SEVERE]|[63198]: Exception while trying to get the match rule, against the give workorder. |
[12:08:34:169]|[01-04-2021]|[com.manageengine.servicedesk.mailutils.RequestMailHandler]|[INFO]|[113]: FFF FFF No attachments found... |
[12:08:34:169]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Before setting the flag to DELETED...|
[12:08:34:169]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Process Status:: Processed Message No. : 1 Time Taken : 286 ms|
[12:08:34:169]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Before close resources ...|
[12:08:34:169]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Remaining mails to be fetched in this iteration will be 0..|
[12:08:34:169]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: Before closing folder in closeResources|
[12:08:34:171]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: folder is open so closing...|
[12:08:34:193]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: before closing store|
[12:08:34:231]|[01-04-2021]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[113]: store is connected so closing...|
[12:08:34:234]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[113]: Time Taken for this Mail Fetching Schedule : 475 ms|
[12:08:34:237]|[01-04-2021]|[com.adventnet.taskengine.internal.SchedulerBean]|[INFO]|[113]: Adding to TimeMap with different context.|
[12:08:34:294]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor]|[INFO]|[63200]: Successfully executed the job Id:: 54137; notifyFrom: WORKORDERUTIL|
[12:08:34:294]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63200]: postExecute called for job Id: 54137|
[12:08:34:294]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63200]: deleteJobOnComplete job Id: 54137|
[12:08:34:296]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63200]: postExecute end for job Id: 54137|
[12:08:34:296]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63199]: Going to shutdown the executor for the job Id:54137|
[12:08:34:296]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63199]: Initiated executor shutdown for the job Id: 54137|
[12:08:34:296]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63199]: Job execution completed for job id: 54137|
[12:08:34:304]|[01-04-2021]|[com.adventnet.servicedesk.notification.util.NotificationStringParser]|[INFO]|[63196]: String to be parsed : New request created with ##RE-$RequestId## from $RequesterName|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.adventnet.servicedesk.notification.util.NotificationStringParser]|[INFO]|[63196]: String to be parsed : A new request with request id $RequestId has been created by $RequesterName. Short info on the request is : <br /><br />Title : $Title<br />Category : $C
ategory<br />Description : $Description<br /><br />Click for details : <a href="$RequestLink">$RequestLink</a>|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.util.NotificationUtil]|[INFO]|[63196]: getURL4Module: >> URL is : https://helpdesk:8443/WorkOrder.do?woMode=viewWO&woID=6255&PORTALID=1|
[12:08:34:304]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:304]|[01-04-2021]|[com.adventnet.servicedesk.helpdesk.util.NotificationUtil]|[INFO]|[63196]: getURL4Module: >> URL is : https://helpdesk:8443/WorkOrder.do?woMode=viewWO&woID=6255&PORTALID=1|
[12:08:34:306]|[01-04-2021]|[com.adventnet.db.adapter.Ansi92SQLGenerator]|[WARNING]|[63196]: NULL value detected in the list of values for IN/NOT_IN clause for column RequesterEMailIDs.EMAILID with given values [vedran.milicevic@mydomain.com, marko.vidosevic@mydomain.com, branka.petric@fl-s
istem.hr, hrvoje.milic@mydomain.com, hrvoje.filipan@mydomain.com, null]. Therefore, restructuring the query|
[12:08:34:306]|[01-04-2021]|[com.adventnet.db.adapter.Ansi92SQLGenerator]|[WARNING]|[63196]: NULL value detected in the list of values for IN/NOT_IN clause for column RequesterEMailIDs.EMAILID with given values [vedran.milicevic@mydomain.com, marko.vidosevic@mydomain.com, branka.petric@fl-s
istem.hr, hrvoje.milic@mydomain.com, hrvoje.filipan@mydomain.com, null]. Therefore, restructuring the query|
[12:08:34:306]|[01-04-2021]|[com.adventnet.db.adapter.Ansi92SQLGenerator]|[WARNING]|[63196]: NULL value detected in the list of values for IN/NOT_IN clause for column RequesterEMailIDs.EMAILID with given values [vedran.milicevic@mydomain.com, marko.vidosevic@mydomain.com, branka.petric@fl-s
istem.hr, hrvoje.milic@mydomain.com, hrvoje.filipan@mydomain.com, null]. Therefore, restructuring the query|
[12:08:34:308]|[01-04-2021]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[SEVERE]|[63196]: Exception while trying to send notification to the request.|
java.lang.NullPointerException
at com.adventnet.servicedesk.common.MailUtilities.getInstanceIdHeaderValue(MailUtilities.java:1673)
at com.manageengine.servicedesk.mailutils.OutgoingMailBuilder.setSystemNotification(OutgoingMailBuilder.java:35)
at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequestSynchronous(WorkOrderUtil.java:3662)
at com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor.execute(MailNotificationJobExecutor.java:120)
at com.manageengine.jobscheduler.JobExecutorImpl.call(JobExecutorImpl.java:97)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
[12:08:34:308]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63196]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:312]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor]|[INFO]|[63196]: Successfully executed the job Id:: 54135; notifyFrom: WORKORDERUTIL|
[12:08:34:312]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63196]: postExecute called for job Id: 54135|
[12:08:34:312]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63196]: deleteJobOnComplete job Id: 54135|
[12:08:34:313]|[01-04-2021]|[com.adventnet.servicedesk.notification.util.NotificationStringParser]|[INFO]|[63198]: String to be parsed : [Zahtjev/Case ID##RE-$RequestId##] $Title|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.adventnet.servicedesk.notification.util.NotificationStringParser]|[INFO]|[63198]: String to be parsed : <div>Ovaj e-mail je automatska potvrda da smo zaprimili vaš zahtjev pod rednim brojem:ID#$RequestId#.<br /></div><div><br /></div><div>Predmet Zahtjeva je
: $Title.<br /></div><div><br /></div><div>Molimo, uvijek koristite ovaj referentni ID: #$RequestId# u subjectu za buduće prepiske o ovoj prijavi.<br /></div><div><br /></div><div>Obavijestiti ćemo Vas o statusu Vašeg Zahtjeva.<br /></div><div><br /></div><div>S poštovanjem,<br /></div><div
><br /></div><div>My Company HELPDESK<br /></div><div><a target="_blank" href="mailto:helpdesk@mydomain.com">helpdesk@mydomain.com</a><br /></div><div>+385 1 5810 474<br /></div><div><br /></div><div>--------------------------------------------------------------------------------------------
---------------------------------------<br /></div><div><br /></div><div>This is an automated acknowledgement that we have received your message with subject:$Title<br /></div><div><br /></div><div>Your request has been given the ticket reference:ID#$RequestId# <br /></div><div><br /><
/div><div>Please, always use this reference ID#$RequestId# in the subject line of all future correspondence about this problem.<br /></div><div><br /></div><div>We will inform you about status of your request.<br /></div><div><br /></div><div>Yours sincerely,<br /></div><div><br /></d
iv><div>My Company HELPDESK<br /></div><div><a target="_blank" href="mailto:helpdesk@mydomain.com">helpdesk@mydomain.com</a><br /></div><div>+385 1 5810 474<br /></div><div><br /></div><div><u>Zahtjev kreiran/Request Created:</u> $CreatedDate <br /></div><div><br /></div><div><u>Opis za
htjeva/Request description:</u> <br /></div><div>$Description<br /></div>|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:313]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:314]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63196]: postExecute end for job Id: 54135|
[12:08:34:314]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63195]: Going to shutdown the executor for the job Id:54135|
[12:08:34:314]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63195]: Initiated executor shutdown for the job Id: 54135|
[12:08:34:314]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63195]: Job execution completed for job id: 54135|
[12:08:34:315]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:315]|[01-04-2021]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[SEVERE]|[63198]: Exception while trying to send notification to the request.|
java.lang.NullPointerException
at com.adventnet.servicedesk.common.MailUtilities.getInstanceIdHeaderValue(MailUtilities.java:1673)
at com.manageengine.servicedesk.mailutils.OutgoingMailBuilder.setSystemNotification(OutgoingMailBuilder.java:35)
at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequestSynchronous(WorkOrderUtil.java:3662)
at com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor.execute(MailNotificationJobExecutor.java:120)
at com.manageengine.jobscheduler.JobExecutorImpl.call(JobExecutorImpl.java:97)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
[12:08:34:315]|[01-04-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[63198]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[12:08:34:318]|[01-04-2021]|[com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor]|[INFO]|[63198]: Successfully executed the job Id:: 54136; notifyFrom: WORKORDERUTIL|
[12:08:34:318]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63198]: postExecute called for job Id: 54136|
[12:08:34:318]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63198]: deleteJobOnComplete job Id: 54136|
[12:08:34:319]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutorImpl]|[INFO]|[63198]: postExecute end for job Id: 54136|
[12:08:34:319]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63197]: Going to shutdown the executor for the job Id:54136|
[12:08:34:319]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63197]: Initiated executor shutdown for the job Id: 54136|
[12:08:34:319]|[01-04-2021]|[com.manageengine.jobscheduler.JobExecutor]|[INFO]|[63197]: Job execution completed for job id: 54136|
[12:08:46:286]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[86]: Starting job queue filler in the interval:20000|
[12:08:46:286]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: checkAndFillQueueFromDB: jobQueueSize: 0; jobInfoQueueSize: 300|
[12:08:46:286]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: JobQueue.size is less than JobInfoQueueSize. So going to fill from db if available in DB|
[12:08:46:286]|[01-04-2021]|[com.manageengine.jobscheduler.JobSchedulerUtil]|[INFO]|[86]: thresholdCount: 360; getJobInfoQueueThreasholdPercentageToRefill: 120; getJobInfoQueueSize(): 300; numberOfJobsInJobQueue: 0|
[12:08:46:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: fillJobInfoQueue. There is no job entry in db|
[12:08:46:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: fillJobInfoQueueFromDB completed. So returning from while..|
[12:08:46:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[86]: Next refilling time at:Mon Jan 04 12:09:06 CET 2021|
[12:08:55:918]|[01-04-2021]|[com.manageengine.servicedesk.notification.realtimenotification.ExpiredMessagesDeleteThread]|[INFO]|[95]: Deleted 0 chat messages at1609758535918|
[12:09:06:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[86]: Starting job queue filler in the interval:20000|
[12:09:06:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: checkAndFillQueueFromDB: jobQueueSize: 0; jobInfoQueueSize: 300|
[12:09:06:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: JobQueue.size is less than JobInfoQueueSize. So going to fill from db if available in DB|
[12:09:06:288]|[01-04-2021]|[com.manageengine.jobscheduler.JobSchedulerUtil]|[INFO]|[86]: thresholdCount: 360; getJobInfoQueueThreasholdPercentageToRefill: 120; getJobInfoQueueSize(): 300; numberOfJobsInJobQueue: 0|
[12:09:06:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: fillJobInfoQueue. There is no job entry in db|
[12:09:06:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: fillJobInfoQueueFromDB completed. So returning from while..|
[12:09:06:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[86]: Next refilling time at:Mon Jan 04 12:09:26 CET 2021|
[12:09:25:918]|[01-04-2021]|[com.manageengine.servicedesk.notification.realtimenotification.ExpiredMessagesDeleteThread]|[INFO]|[95]: Deleted 0 chat messages at1609758565918|
[12:09:26:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[86]: Starting job queue filler in the interval:20000|
[12:09:26:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: checkAndFillQueueFromDB: jobQueueSize: 0; jobInfoQueueSize: 300|
[12:09:26:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: JobQueue.size is less than JobInfoQueueSize. So going to fill from db if available in DB|
[12:09:26:289]|[01-04-2021]|[com.manageengine.jobscheduler.JobSchedulerUtil]|[INFO]|[86]: thresholdCount: 360; getJobInfoQueueThreasholdPercentageToRefill: 120; getJobInfoQueueSize(): 300; numberOfJobsInJobQueue: 0|
[12:09:26:290]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: fillJobInfoQueue. There is no job entry in db|
[12:09:26:290]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueue]|[INFO]|[86]: fillJobInfoQueueFromDB completed. So returning from while..|
[12:09:26:290]|[01-04-2021]|[com.manageengine.jobscheduler.JobQueueFiller]|[INFO]|[86]: Next refilling time at:Mon Jan 04 12:09:46 CET 2021|
---END---