We are using the ServiceDesk Plus platform to host our Change Control system.  Currently, we have custom Requests/Incidents setup for the user to fill out, which triggers the Quality/Technician group to review and escalate by associating a Change to the Request.

Some of the standard field information is retain from Request to Change, however the custom field information is not.  There are two specific fields that contain the same information that currently we are manually populating on assignment, but I'd like to populate automatically.

First is a Impacted Site field (different than the built in Site field) which has 5 drop down options.  This field exists in both Request and Change, and contains the same drop down options.

Second is a Date field.  Implementation Date in Request (custom field) to Scheduled End (standard field) in Change.

I've not had luck using the existing script options to get the data to transfer and was hoping someone might have run into this or have other ideas that could help.

Thanks!