API Calls to other instances
When I make the following API call I get results from the default IT Helpdesk instance: GET https://{ORG_SERVICEDESK_URL}/api/v3/requests/ I get a list of requests from the default instance, "IT Helpdesk". I would like to be able to make the same call
is there a way to uninstall Service desk Plus from Command Line?
I am unable to uninstall Service desk + from control panel. It saying that it is already installed and please uninstall -.-
SLA's and Due Date adjustment
HI I have a standard SLA but we have an agreement on some requests that they will contractually completed within 48hours of the final approval. Obviously if the request isn't approved straight away then this can have an impact on the SLA completions.
Removing older backups failed
Hello, on version build 12000 backup is scheduled to be removed if older than 3 days. Backup folder contains 2 *.ezip files named *.part1.ezip and *.part2.ezip. After 3 days passed, SDP deletes ONLY *.part1.ezip file while *.part2.ezip file and folder
send Tabular Report by Email daily
we have one tabular report created by an ex-employee and configured to send this report daily to multiple technicians, we need your help to find out how to change the sending settings for such a report
Blank Page
Hey guys, anytime a requester clicks on that "Request a Service" the page comes out blank. I want the default request form to show but it comes out blank. Does anybody know what I can do? Kindly see attachment.
Unable to upgrade from 11.2 to any new version
Hi All, We have a problem to upgrade our ServiceDesk Plus 11.2 to any new version due to the following errors under Linux system. - /ManageEngine/ServiceDesk/Patch/AdventNet_ManageEngine_ServiceDesk_Plus-11.3.0-SP-1.0.0/pgsql_old not found,
ManageEngine ServiceDesk Plus exploit detection tool
I am seeing errors when I run the exploit detection tool as instructed here: https://www.manageengine.com/products/service-desk/security-response-plan.html. The system cannot find the path specified. 'java' is not recognized as an internal or external
Oauth Setup
I'm trying to configure Oauth for downloading emails. I get the below error. In the username, it's the username of the mailbox that receives the emails. Is this account what I need to use when the pop up appears initially after saving? -mail settings
[SD-100243]The invitation from the Outlook calendar is displayed incorrectly
Hi We receive applications in the format of an invitation from the Outlook calendar. the request is registered but displayed in an odd form. How to make the text correct? I am attaching an example of one of the applications
Unable to view waiting approvals in SDP portal
Users are only able to view their own tickets waiting for approval in SDP but they no longer have the option to see waiting approvals which are for them to take action on. This option was there in previous version. They can only approve or decline approvals
User views are not showing after SD+ upgraded to 11149
Hi, We have recently upgraded our SD+ test site to 11149 and now users are unable to see the portal in Edge or Chrome. It is working fine in Firefox. Would someone know how to fix this issue? Please see attached screenshot of user's view in Chrome.
System Log Errors
I'm not actually seeing this break anything. But I have a couple Preventative Maintenance Task Templates built. Each one of those has a handful of Task Templates added to it. Each one of these task throws an error (pictured) when the task is triggered
Migrate from Postgres to MSSQL - Incompatible Database Version - SDP v11309
Hello, I´m trying to migrate from Postgres to MSSQL following the official article (https://pitstop.manageengine.com/portal/en/kb/articles/how-to-change-the-database-from-mysql-postgresql-to-mssql#heading_15155145025680) but, when I want to restore the
Upgrade problem from 11307 to 12000
While upgrading from 11307 to 12000 got folowing error: Nov 28, 2021 6:45:36 PM [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERR:Exception while writing file.java.io.IOException: Entry is outside of the target dir: mickeylite_update.jar
ServiceDesk Mail Server Settings With M365
I'm trying to configure Mail Server settings to work with M365. I've got the inbound IMAPS working, however, I can't seem to get the outbound SMTP working. I've searched through all the forums and tried various suggestions from there but it still doesn't
Search in Columns under Requests no longer works without Administrator permissions
Since updating to 12.0 Build 12001 our non-administrators are unable to use the Search function in the Requests tab. If they click the magnify glass to search a column, the blank fields come up and you can enter data in the search/column fields but it
Business rules update
Hey! When you try to change an already created business rule "Execute on actions - Edited", an error always appears. I just try to rename it and that's it.
Administrator account unable to login after upgrade to 12 version
Hi guys Anyone have problem with login after upgrade to 12 version , i cant login to system [00:00:01:920]|[12-05-2021]|[com.adventnet.authentication.internal.PAMImpl]|[INFO]|[68]: LoginException occured for user : administrator with msg : Unauthorised
Servicedesk plus (non MSP version) importing from Salesforce?
So currently my company uses salesforce to keep track of users and who their manager is for approvals. We are trying to move over to servicedesk plus but I can't seem to find out if there is a way to pull fields from salesforce into servicedesk. I know
How can I access the API using javascript?
I want to access the ManageEngine Service Desk Plus API using javascript. Although I added the "Allow Access-Control-Allow-Origin" security response headers and restart the application server, I still got the CORS error. I attached all related file for
Not able to log in freshly installed servicedesk
Hello I have just downloaded servicedesk plus (downloaded today so I am guessing latest version. I installed this on a custom path of D:/ManageEngine/ServiceDesk It was installed onto a virtual machine which is running Windows server 2019 datacentre
PostgreSQL implementation details
I have been trying to understand the whole PostgreSQL configuration thing for the past 16 hours. I studied the migration guides, I did a dozen (failed) test migrations on Windows and Linux boxes, switched from MSSQL to PostgreSQL, etc, and I am slowly
Technician unable to add requester name
Good morning! We followed the update chain to get from 10513 to 11100 last night. Now, one of our technicians is unable to add a requester name when entering an incident. He receives a "Requester does not exist" dialog instead of the usual "Requester Name does not exist. Do you wish to add new requester as part of submitting a new request?" prompt. Please help!
NTLM to SSO migration?
Can anyone suggest a controlled approach to migrate our SDP authentication away from NTLM SSO? We already have Azure AD prepared for SDP to use as an IDP. The most obvious next step is a complete cutover, which is not ideal with 800+ users. We'd like
[SD-98765]error editing response
After upgrading to version 12000, you cannot change " Notification Rules. ”After clicking the edit button, an error occurred. There is an error in the Russian language profile. If set to English, there are no errors.
Outlook Actionable Messages - Failing on Signing in With Microsoft
We have just completed configuration of the Outlook Actionable Messages feature. Unfortunately it appears that signing in with Microsoft is not functioning. Our View Details button works fine, but when trying something like adding a note it fails when
top bar missing on crhome but not firefox
hello, i have lost the top menu bar on crhome browser but i can see it on firefox, I have checked other posts and renamed extracted and changed theme colours but without any luck, can anyone help me to solve this issue?
Invalid/Inactive status Close - In Progress in statement Close error message in change workflow
upgraded to 12000, While trying to edit the change workflow, if i open the workflow and click on save i get this error message, without any modification or change. ' Invalid/Inactive status Close - In Progress in statement Close." what does it mean
SAML Authentication with ADFS - domain\username
We have an Active Directory with a different UPN and samaccountname. With the AD connection i can login to Servicedesk Plus, but when i enable SAML it only logs it in with the sammacountname part (username) without the domain (domain\username), hence
Deluge Custom Function: Adding a request as Logged In Technician
I have a custom function written in deluge that is attached to an RLC transition, which creates a new request based on some specifications in the current request. Currently, I have it authenticating the api call using a generic admin account technician
Change Approvers in SD Version 12 build 12001
With the update from Version 11.2 to Version 12, the option to select a CAB and CAB members for Approval from the Change request has been removed. Does anyone know of a way to get that functionality back? From my current understanding from speaking with
How Detect Field Changed Old and New Value using form and field rule
hi there i want to disable technician selection when technicians change site from SiteA to SiteB , i tried to do it using form and field rule but i do not know how can i get old value of site field before changing to new value, because i want to look
AD users import broke after installing 12000
Hello, Recently I noticed that import from AD does not work after 12000 was installed. Manual import generate error 'Exception occurred while enumerating Organizational Units.' Please help. Support file attached.
java.lang.OutOfMemoryError цш
Good afternoon. An error has appeared. Windwos server 2019 INFO | jvm 2 | 2021/11/17 12:03:22 | Connect to: [ https://localhost:8080 ] INFO | jvm 2 | 2021/11/18 11:13:59 | java.lang.OutOfMemoryError: Java heap space INFO | jvm 2 | 2021/11/18
Problem during scanning ESXI Hosts
Hello, I installed the lastest version of ServiceDeskPlus, but I have a problem during scanning ESXI hosts. When I scan the ESXI Server for the first time, then all the virtual machines get into the ServiceDesk program. But when I scan ESXI Server a
Systems not showing up in Assets in ManageEngine Service Desk
the Desktop central Agent is installed on the system and if I use the troubleshoot feature all tests pass. But when I look in Assets in Service Desk the newly added system is not showing up. I have uninstalled and reinstalled the software and still the
Does Servicedesk Plus store the last modified date of reports and reply templates?
I've been asked if I can view the last modified time of custom reports and reply templates in servicedesk plus. Those dates aren't shown in the user interface, so I was wondering does servicedesk plus store that info in a database? Is there a query report
Incoming test mail failed
Hi Team, We're having trouble configuring our mail server in free edition of service desk. When we try to save the configuration, it says the username and password are invalid, although our credentials are valid. The problem is with the inbound settings,
HTTPS: "Bad Request This combination of host and port requires TLS."
Hi! I tried to use a self signed cert and after restarting SDP I received this error message: "Bad Request This combination of host and port requires TLS." How can I change back to HTTP? I cannot access the GUI of SDP so I guess I need to edit some config file? Thanks
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