Hi

We have middleware software that when it has an issue or fails will generate a ticket in SDP. However if the action is set to run every minute then it will send an error email to SDP every minute generating a new ticket each time. How do I get SDP to recognise that the subject is the same for an incoming ticket and merge these requests?

Example - Subject of error = (Flow) ERROR result for 'Labels V3' Action

This may generate 20 tickets before someone has a chance to look at it. But I really only want 1 ticket.