[SD-94047] Notification Not working for Notify requester and Cc users when a technician's reply through email is appended to the request

[SD-94047] Notification Not working for Notify requester and Cc users when a technician's reply through email is appended to the request

When I click Customize Template when trying to edit the notifcaiton rule for
Notify requester and Cc users when a technician's reply through email is appended to the request
I get an error screen.