How can I access the API using javascript?
I want to access the ManageEngine Service Desk Plus API using javascript. Although I added the "Allow Access-Control-Allow-Origin" security response headers and restart the application server, I still got the CORS error. I attached all related file for
Not able to log in freshly installed servicedesk
Hello I have just downloaded servicedesk plus (downloaded today so I am guessing latest version. I installed this on a custom path of D:/ManageEngine/ServiceDesk It was installed onto a virtual machine which is running Windows server 2019 datacentre
PostgreSQL implementation details
I have been trying to understand the whole PostgreSQL configuration thing for the past 16 hours. I studied the migration guides, I did a dozen (failed) test migrations on Windows and Linux boxes, switched from MSSQL to PostgreSQL, etc, and I am slowly
Technician unable to add requester name
Good morning! We followed the update chain to get from 10513 to 11100 last night. Now, one of our technicians is unable to add a requester name when entering an incident. He receives a "Requester does not exist" dialog instead of the usual "Requester Name does not exist. Do you wish to add new requester as part of submitting a new request?" prompt. Please help!
NTLM to SSO migration?
Can anyone suggest a controlled approach to migrate our SDP authentication away from NTLM SSO? We already have Azure AD prepared for SDP to use as an IDP. The most obvious next step is a complete cutover, which is not ideal with 800+ users. We'd like
[SD-98765]error editing response
After upgrading to version 12000, you cannot change " Notification Rules. ”After clicking the edit button, an error occurred. There is an error in the Russian language profile. If set to English, there are no errors.
Outlook Actionable Messages - Failing on Signing in With Microsoft
We have just completed configuration of the Outlook Actionable Messages feature. Unfortunately it appears that signing in with Microsoft is not functioning. Our View Details button works fine, but when trying something like adding a note it fails when
top bar missing on crhome but not firefox
hello, i have lost the top menu bar on crhome browser but i can see it on firefox, I have checked other posts and renamed extracted and changed theme colours but without any luck, can anyone help me to solve this issue?
Invalid/Inactive status Close - In Progress in statement Close error message in change workflow
upgraded to 12000, While trying to edit the change workflow, if i open the workflow and click on save i get this error message, without any modification or change. ' Invalid/Inactive status Close - In Progress in statement Close." what does it mean
SAML Authentication with ADFS - domain\username
We have an Active Directory with a different UPN and samaccountname. With the AD connection i can login to Servicedesk Plus, but when i enable SAML it only logs it in with the sammacountname part (username) without the domain (domain\username), hence
Deluge Custom Function: Adding a request as Logged In Technician
I have a custom function written in deluge that is attached to an RLC transition, which creates a new request based on some specifications in the current request. Currently, I have it authenticating the api call using a generic admin account technician
Change Approvers in SD Version 12 build 12001
With the update from Version 11.2 to Version 12, the option to select a CAB and CAB members for Approval from the Change request has been removed. Does anyone know of a way to get that functionality back? From my current understanding from speaking with
How Detect Field Changed Old and New Value using form and field rule
hi there i want to disable technician selection when technicians change site from SiteA to SiteB , i tried to do it using form and field rule but i do not know how can i get old value of site field before changing to new value, because i want to look
AD users import broke after installing 12000
Hello, Recently I noticed that import from AD does not work after 12000 was installed. Manual import generate error 'Exception occurred while enumerating Organizational Units.' Please help. Support file attached.
java.lang.OutOfMemoryError цш
Good afternoon. An error has appeared. Windwos server 2019 INFO | jvm 2 | 2021/11/17 12:03:22 | Connect to: [ https://localhost:8080 ] INFO | jvm 2 | 2021/11/18 11:13:59 | java.lang.OutOfMemoryError: Java heap space INFO | jvm 2 | 2021/11/18
Problem during scanning ESXI Hosts
Hello, I installed the lastest version of ServiceDeskPlus, but I have a problem during scanning ESXI hosts. When I scan the ESXI Server for the first time, then all the virtual machines get into the ServiceDesk program. But when I scan ESXI Server a
Systems not showing up in Assets in ManageEngine Service Desk
the Desktop central Agent is installed on the system and if I use the troubleshoot feature all tests pass. But when I look in Assets in Service Desk the newly added system is not showing up. I have uninstalled and reinstalled the software and still the
Does Servicedesk Plus store the last modified date of reports and reply templates?
I've been asked if I can view the last modified time of custom reports and reply templates in servicedesk plus. Those dates aren't shown in the user interface, so I was wondering does servicedesk plus store that info in a database? Is there a query report
Incoming test mail failed
Hi Team, We're having trouble configuring our mail server in free edition of service desk. When we try to save the configuration, it says the username and password are invalid, although our credentials are valid. The problem is with the inbound settings,
HTTPS: "Bad Request This combination of host and port requires TLS."
Hi! I tried to use a self signed cert and after restarting SDP I received this error message: "Bad Request This combination of host and port requires TLS." How can I change back to HTTP? I cannot access the GUI of SDP so I guess I need to edit some config file? Thanks
Duplicate CI
When viewing the relationship view of a User in CMDB, I have found that some of my Users have duplicate CI's for Monitors. This must have happened when importing monitor assets. When viewing the ALL CIs under CMDB, or in the User Relationship view, I
Logons stopped
Seems all logins stopped on our local copy of Helpdesk. Domain has worked flawlessly for a long time, now I can't log in with any domain users, and worst of all, I cannot get in with a local admin account either. Help!!
Incoming test mail failed
Hi Team, We're having trouble configuring our mail server in free edition of service desk. When we try to save the configuration, it says the username and password are invalid, although our credentials are valid. The problem is with the inbound settings,
Script doesn't work on another form
I have a Subject update script I use on one of my forms. It works just fine. I have another template I've built and I'd like to use the script on it as well. The script just pulls information from fields on the form and adds them to the subject. I've
[SD-96511] Business Rules stop working after upgrade from 11207 to 11301.
Hello. After install update 11303, the issue was partially solved. Right now, rules are working randomly (some cases info are being populated by the rule and other not, being the same rule). I appreciate your help.
Menu bar disappeared after the upgrade from 11200 to 11309, how to fix it.
Hello, This is how the SDP portal looks like, we cannot find the Upper menu to access different module. Tried different browsers. Tried incognito and InPrivate modes. Deleted browsers cache, Deleted %temp% Then raised a case with the support which
Duplicate Assets (_old)
Noticed we are getting alot of duplicate assets all prefixed with _old_# (# being a incremental number for duplicates). We are running an older version (8.0.0 Build 8027) but had been working well previously. Asset script running from Startup GPO Anyone know how/why this is happening and how I can get this resolved and assets merged?
Servicedesk upgrade 11309 has been failed
Hi I want to upgrade Servicedesk plus to 11309 but upgrade process had been failed please help me
I cant edit email templates, error when edit template option
Hi, I have 11.3 Construir 11309 version, but I cant edit email template, says an error has occurred; An unknown error occurred while processing your request. Why?
ESM - Internal view only
Hi All, We are looking to do a soft launch of ESM, we have 3 instances (IT, Finance, Payroll). We want to be able to deploy the Finance and Payroll instances internally to the support teams, but not show these to the Requester until we are ready. When
cannot report on SLA
Good afternoon. sla report starts, an error pops up I also have a problem with java, in this ticket - maybe this is related https://pitstop.manageengine.com/portal/en/community/topic/java-error-in-std
Sending Notification Failed while replying to the Tickets
Reported problem of Sending Notification failed which happening randomly and frequently while responding to the tickets in our manageengine servicedesk plus portal version 9.1 Build 9118 (Standard-Free Edition) for the past 5 days continuosly. From our
Additional Field - AD Association
Good morning! I have been tasked with having two out our additional fields in manage engine pull from AD when a ticket is generated by a User. These two fields are 'Requester Division', and 'Requester Function'. These were created in 'Incident Management
SDP Android App reply formatting modification
I've looked through the SDP android app and a few other locations but can't find a fix for this issue. When replying to a ticket using the Android SDP app, the formatting in my written reply always gets condensed and loses any paragraph spacing. Is
SDP+ login
Randomly, SDP+ logins won't work. We are using NTLM SSO and for the most part it works. (planning on switching to SAML SSO this week). Randomly it will not work though, and the user is required to enter their credentials. Sometimes it works and sometimes
Authentication problem in google chrome
Hello, I request your support to solve the problem we have with the ServiceDesk Plus 11.3 Standard Edition tool, the problem is when entering with the Google Chorme browser, the username and password are entered but it always shows the error "The username
Local Authentication failed
Please check below the query and result but not solved this problem.( database SQL-2014) Select al.login_id"Login ID",au.first_name"Name", al.name"Login Name" from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount
[SD-97496] Preventative Maintenance tasks Defaulting to being Unassigned
We recently just upgraded to the most current version of Service Desk Plus but we noticed this morning that our Preventative Maintenance task still generate but they default to unassigned even though within the tasks we have it set to go to a specific
Problem with mail server
Bonjour, Après le déploiement du service desk manageengine plus, j'ai un problème avec la configuration du serveur de messagerie. J'aimerais utiliser le serveur gmail mais cela ne fonctionne pas. Pourriez-vous m'aider ?
Login page issues after long path of upgrades
Generally, we're trying to bring our SDP server up to date, alle the way from version/build 9326. For most of the upgrades, it went rather fine, with SDP going up and working as expected after each upgrade (well, 10500 was problematic, for some reason
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