Requestor unable to browse User List for the Email ID To Notify after 2nd Instnace in stalled
We have just setup a 2nd instance in our Manage Engine. We have a few users that are requesters in the 1st instance and they are technicians in the 2nd instances. When the user is in the 1st instance the users fail to load in the Email to Notify. If they
Strange Login Page As Tech
Good Morning, I cannot log in as a technician to the portal. This is what I am displaying. Other technicians do not present the problem. I have checked the permissions on my profile with another Technician and I am still SdAdmin.
[SOLVED] Mail Fetching Issue
Please see the attached support log for a mail fetching issue we are having. The fetching will be started and then stopped. I have restarted the services on the server as well as rebooted with no luck. ServiceDesk Plus On-Prem Free Version Version 11.3
Upgrade Fails
Hi I want to update SDP but I get this error SDP VER :11143 DB: Postgre Tankyou
Latest chrome (Version 94.0.4606.54 (Official Build) (64-bit))appears to break SDP (11.2.11205)
Hi folks, Anyone else having issues with the latest chrome update? We don't see this on Edge. Thanks, Adam
Chrome version (Version 94 - Released) fix attempted but still issues remain-
description: undefined endLineNumber: undefined fileName: undefined lineNumber: undefined message: "Missing helper: \"i18n\"" name: "Error" number: undefined stack: "Error: Missing helper: \"i18n\"\n at Object.<anonymous> (https://avma-servicedsk.avma.org/scripts/handlebars.min-v4.7.6.js?11306:27:9680)\n
Hide Top menu
Servicedesk plus header menu has been hide just on Administrators accesss. when I check with inspector this error show
Hide menu bar after click in full screen
I was in a Home module trying to view in full screen a resource management. Like the picture with name "Number 1" after that my chrome browser see like a picture "Number 2. I try to remove the cache, open in a incognito mode, but don't function. When
Technician Replies via Email
Hello, I'm trying to setup the help desk to be as easy as possible, they only want it implemented for performance monitoring, which is dumb because now well fight over tickets whether or not we know how to resolve it. Anyway we have an issue or maybe
Not displaying correctly in browsers
Hello All We have recently updated to build 11306. We have an issue where some technicians who login do not see the top menu bar, and the screens do not render correctly (just sit there spinning wheel). Other users are fine. Affected users can install
Email send out when Creating Ticket Question
Good Morning When we create a ticket initially with a requester, they get the email we have setup that sends out to the requester that we've received it. If we have to change the requester because the ticket was meant for a different person. The auto
Display of ME are not full in Chrome
Please help my problem, i cannot open me properly in chrome, but i could open it in firefox. capture below :
IT HelpDesk - ServiceDesk Plus mobile application - login not working since update on July 13th
Hello, There is an issue on our Android devices ( Android 8 and 9 ), when we try to login into the app it says 'Login failed. Username and/or password provided is wrong' . But they are correct, the thing is that since the update on july 13th on lower
Chrome Update 94.0.4606.54
Is anyone seeing display issue with the recent chrome update The Hheader seems to be missing in chrome, but MS Edge seems fine We are seeing the same issue in our Production and test environments The same happens also when using incognito mode in the
Actionable Emails buttons not Working
i can't click pick up ticket or add notes to the ticket from the Outlook email, either as admin or user. It says Target URL Not Found, but the view details button works fine and directs me to the portal.
"Invalid Input" when attempting to save changes to a change workflow
Hello, we have successfully created change workflows, and associated them with templates in our change module. After doing some testing, I went to make some minor changes to one of my 3 workflows. When I attempt to save, I get the "Invalid Input" error
How Do I sign in-to the ServiceDesk Plus WebConsole?
I just installed the Free Service Desk product by manage engine to try it out. We installed it on the same server as our Desktop Central, when the install finished the webpage opened but I couldn't log-in, the buttons for Admin and Guest didnt work. My
Bloqueio de usuário
Estou com problema com alguns usuários pois quando tendo logar a parece erro de bloqueio
Can Log into Server
HELP, I cant log into the Service Desk Plus Server anymore. I changed the default admin password yesterday and now I cant log into the server, I can with guest. I tried the steps to reset the admin password but the C:\ManageEngine\ folder is empty. The
Android app crashing when logged in as requester and creating a ticket
On version 11306 if I am logged in as a requester the first time I enter the application I can create tickets without any problems, if I close the app via android taskmanager or restart my phone the app will constantly crash unless when attempting to
11303 Patch Broke Custom Triggers/Scripts!
The 11303 Patch Broken a Custom Trigger/Script I have that automatically sets the Status of a Ticket to "in-Progress" upon Requester Reply. This is now broken as well - screen attach and script below. Can anyone help me solve this? So far the 11303 patch
Office365 mail configuration
When trying to authenticate, after entering the Office365 email credentials, the screen goes blank.
SDP Assets - Device Model and Device Type for Macs
We have upgraded our SDP to SDP 11.3 Build 11303 Previous to being on SDP 11.3, we used a slightly modified version of the inventory shell script to get mac inventories to populate Workstation Asset field named Model with the actual device model such
CMDB CI Types
Why cant I delete certain CI types out of my CMDB? We use a different classification system for our CI's. I have added those, but now would like to delete the ones that came with the software because I will not be using them. Can this be done. Roman
Delete build-in CIs
Hi everyone, How can I delete the build-in CIs from Admin->Assets Management->CI types. Their check-boxes are disable to check and delete them?
How to hide user-info block in "on behalf of" end user
Hi, I active "on behalf of" for end user that they can create a ticket instead of their colleagues.Now I want to hide the user-info block (attached) of their colleagues from the user who create the ticket in order to protect the privacy of the people.
Error During upgrade from 9335 to 9400
hi I am trying to upgrade form Servicedesk Plus 9335 to 9400 I recieve the following error. Migration aborted due to data inconsistency. This may create issues during migration, so aborting now I have attached the update log file. Please help Best regards
Restore SDP backup failed
Hi, I'm using SDP v11.1.22 on MS SQL 2019. When I want to restore SDP backup in pre-producation server, show me this error: Error Tables : wordmap,wordoccurrences,errorlog 0-----------------------50------------------------100(%) ===================Reason
[SD-97231] Problem with attachments in request conversation
Hello again, after upgrade to 11303 we have detected that when we try to download a document included in a request conversation, it is downloaded with 0 kb Please, any workaround that allows us to solve it quickly? Thanks a lot
New Survey
I'm having a few issues with surveys. First issue. Any time I update the survey. The "Yes" and "No" options change places. Only the word changes, the Thumb Up/Down icons remain the same. This reflects on the user too when they get the survey in an email.
$Department_Approver$ option gone
Prior to updating SDP to 11303 I had the ability to assign users to the global $Department_Approvers$ group. After updating, I no longer see that option. Was it taken away or has that option moved somewhere else? I've looked at every Edit window/drop
Asset Management
Since the upgrade to the Build 11001 SDP, we have not been able to successfully roll out the Desktop Central Agent. Is there an easier way of automatically replacing the Asset Explorer Agent with the Desktop Central Agent? Please advise
[SOLVED] Upgrading PostgreSQL Completed extracting 15% Completed Error occured while migrating postgres database.
I recently upgraded to 10.0 without issues. I took another backup but when I try to upgrade to 10.5 it always reverts. I am not using Postgresql but in the log I keep seeing Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database. My database is MSSQL. is there a way to get it to ignore Postgresql. I have been using ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Linux.ppm when attempting to do the upgrade OS: Ubuntu
Form Script: Copy contents from one field to another
Is it possible to capture the contents of one form field and have it appended to another field? For example, in an offboarding or onboarding template the HR team will input the username in the form. We'd like to grab that name and append it to the Subject
Image Defaulting to "Best Fit"
Upgraded from 11120 to 11303 today and found a change that we most certainly do not like. When pasting an image into the ticket body or a reply it's defaulting to "Best Fit". In most cases this is too small to actually see the details we would like.
[SD-94782] Pages loading much slower after upgrade to v11.3
Good Morning, I have recently upgraded Service Desk Plus to v11.3 Build 11301. I have noticed that after upgrading the pages are loading much slower using the Edge Browser than before the upgrade. I did search to see if there were any other posts but
Upgrade from 11300 to 11303 failed
Good Morning, I have a problem with the last upgrade. Log file serverout0 [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureHandlerImpl]|[INFO]|[28]: Error Code :: 10,005| [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[28]:
Duplicate asset name when I want to select multiple asset during add request
Hi, I use SDP v11.2.08 on MS SQL Server database. I have a bug that attached screen capture of this. On default request form, when I want to add multiple asset to request form, user's assets duplicated in this drop down. Please fix it in nest release.
Unclean shutdown of previous run at startup. Failed to start the server. Please refer logs for more details.
Hello those. Servicedesk Plus support we had an incident a virus penetrated our server and did not allow us to do anything on it. But we managed to eliminate the virus, then we noticed that the Service Desk writes Unclean shutdown of previous run at startup.
[SD-97591]On behalf user's asset choose not avalible
Hi, I use SDP v11.2.08 and MS SQL Server database. In this version when end user want to add request from on behalf of other user, don't see his/her assets. I think it's bug because in previous version it works. Please fix it in next release. Thanks for
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