11303 Patch Broke Custom Triggers/Scripts!
The 11303 Patch Broken a Custom Trigger/Script I have that automatically sets the Status of a Ticket to "in-Progress" upon Requester Reply. This is now broken as well - screen attach and script below. Can anyone help me solve this? So far the 11303 patch
Office365 mail configuration
When trying to authenticate, after entering the Office365 email credentials, the screen goes blank.
SDP Assets - Device Model and Device Type for Macs
We have upgraded our SDP to SDP 11.3 Build 11303 Previous to being on SDP 11.3, we used a slightly modified version of the inventory shell script to get mac inventories to populate Workstation Asset field named Model with the actual device model such
CMDB CI Types
Why cant I delete certain CI types out of my CMDB? We use a different classification system for our CI's. I have added those, but now would like to delete the ones that came with the software because I will not be using them. Can this be done. Roman
Delete build-in CIs
Hi everyone, How can I delete the build-in CIs from Admin->Assets Management->CI types. Their check-boxes are disable to check and delete them?
How to hide user-info block in "on behalf of" end user
Hi, I active "on behalf of" for end user that they can create a ticket instead of their colleagues.Now I want to hide the user-info block (attached) of their colleagues from the user who create the ticket in order to protect the privacy of the people.
Error During upgrade from 9335 to 9400
hi I am trying to upgrade form Servicedesk Plus 9335 to 9400 I recieve the following error. Migration aborted due to data inconsistency. This may create issues during migration, so aborting now I have attached the update log file. Please help Best regards
Restore SDP backup failed
Hi, I'm using SDP v11.1.22 on MS SQL 2019. When I want to restore SDP backup in pre-producation server, show me this error: Error Tables : wordmap,wordoccurrences,errorlog 0-----------------------50------------------------100(%) ===================Reason
[SD-97231] Problem with attachments in request conversation
Hello again, after upgrade to 11303 we have detected that when we try to download a document included in a request conversation, it is downloaded with 0 kb Please, any workaround that allows us to solve it quickly? Thanks a lot
New Survey
I'm having a few issues with surveys. First issue. Any time I update the survey. The "Yes" and "No" options change places. Only the word changes, the Thumb Up/Down icons remain the same. This reflects on the user too when they get the survey in an email.
$Department_Approver$ option gone
Prior to updating SDP to 11303 I had the ability to assign users to the global $Department_Approvers$ group. After updating, I no longer see that option. Was it taken away or has that option moved somewhere else? I've looked at every Edit window/drop
Asset Management
Since the upgrade to the Build 11001 SDP, we have not been able to successfully roll out the Desktop Central Agent. Is there an easier way of automatically replacing the Asset Explorer Agent with the Desktop Central Agent? Please advise
[SOLVED] Upgrading PostgreSQL Completed extracting 15% Completed Error occured while migrating postgres database.
I recently upgraded to 10.0 without issues. I took another backup but when I try to upgrade to 10.5 it always reverts. I am not using Postgresql but in the log I keep seeing Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database. My database is MSSQL. is there a way to get it to ignore Postgresql. I have been using ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Linux.ppm when attempting to do the upgrade OS: Ubuntu
Form Script: Copy contents from one field to another
Is it possible to capture the contents of one form field and have it appended to another field? For example, in an offboarding or onboarding template the HR team will input the username in the form. We'd like to grab that name and append it to the Subject
Image Defaulting to "Best Fit"
Upgraded from 11120 to 11303 today and found a change that we most certainly do not like. When pasting an image into the ticket body or a reply it's defaulting to "Best Fit". In most cases this is too small to actually see the details we would like.
[SD-94782] Pages loading much slower after upgrade to v11.3
Good Morning, I have recently upgraded Service Desk Plus to v11.3 Build 11301. I have noticed that after upgrading the pages are loading much slower using the Edge Browser than before the upgrade. I did search to see if there were any other posts but
Upgrade from 11300 to 11303 failed
Good Morning, I have a problem with the last upgrade. Log file serverout0 [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureHandlerImpl]|[INFO]|[28]: Error Code :: 10,005| [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[28]:
Duplicate asset name when I want to select multiple asset during add request
Hi, I use SDP v11.2.08 on MS SQL Server database. I have a bug that attached screen capture of this. On default request form, when I want to add multiple asset to request form, user's assets duplicated in this drop down. Please fix it in nest release.
Unclean shutdown of previous run at startup. Failed to start the server. Please refer logs for more details.
Hello those. Servicedesk Plus support we had an incident a virus penetrated our server and did not allow us to do anything on it. But we managed to eliminate the virus, then we noticed that the Service Desk writes Unclean shutdown of previous run at startup.
[SD-97591]On behalf user's asset choose not avalible
Hi, I use SDP v11.2.08 and MS SQL Server database. In this version when end user want to add request from on behalf of other user, don't see his/her assets. I think it's bug because in previous version it works. Please fix it in next release. Thanks for
Import CSV is broken and documentation is wrong.
I am trying to import users via CSV All imports fail The error list presents no error information, just "Import Failed" Documentation here: https://www.manageengine.com/products/service-desk-msp/help/adminguide/accounts/importing-accounts-contacts-from-csv.html
$Department_Approver$ option gone
Prior to updating SDP to 11303 I had the ability to assign users to the global $Department_Approvers$ group. After updating, I no longer see that option. Was it taken away or has that option moved somewhere else? I've looked at every Edit window/drop
Error on Android App
I was able to setup iOS app fine, but and getting an error when entering the service desk url into the Android app. Here is the error message. "Something went wrong java.lang.IllegalStateException: Expected BEGIN_OBJECT but was STRING at line 4 column1
[SOLVED]Client connects on server but not from remote browser
I have a new installation. Changed to MSSQL 2012. Client connects on server but not from remote browser. On server http://localhost:8080 is OK On remote browser http://SPSIIS01:8080 and http://10.10.40.153:8080 both time out. Any suggestions? I noticed
[SD-97591]On Behalf Of option is not working properly
Hi when i select a requester in on behalf of field, the assets of that requester are not displayed in the Asset field. my sdp version: 11207 my DB : MSSQL Server
Using API v3 to list of Open Incidents
I am trying to query ServicedeskPlus using the V3 API to get a list of all the open incidents in the service desk. I use the following query (private information replaced with ZZZ with input data encoded: http://ZZZ:7070/api/v3/requests/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=ZZZ&INPUT_DATA=%7B%0A%22list_info%22%3A%20%7B%0A%22row_count%22%3A%2020%2C%0A%22start_index%22%3A%201%2C%0A%22sort_field%22%3A%20%22subject%22%2C%0A%22sort_order%22%3A%20%22asc%22%2C%0A%22get_total_count%22%3A%20true%2C%0A%22search_fields%22%3A%20%7B%0A%22status.name%22%3A%20%22Open%22%2C%0A%7D%7D%7D
Approval Reminder emails being resent
I'm receiving approval reminder emails for closed tickets. I've turned off the approval reminder setting in Self-service portal settings and upgraded to the latest version 11303. Not sure what is causing this to happen. I've created a ticket with Manage
Trying to get HTTP to HTTPs redirect to work after installing SSL and upgrading to latest version - 11303 in ServiceDesk Test Server
Hi, I've been previously unsuccessful on the production server to get HTTP to HTTPs redirect to work- I managed to get HTTPs to work, and display secured that alone was a struggle to get working correctly, now with the alias set and after trying to modify
[SD-97387]Why do the import image paths differ in different environments?
The customer reported that the insert images in solution can't display properly and I made a comparison in my own environment. Customer's image link is like SDP_HOME/inline/WorkOrder/... while mine is like SDP_HOME/inlineimages/WorkOrder/... So what's
Unable to populate Change fields when creating a Change from a Service Request using Deluge
Using sample Custom Function sample code as a base. Code creates a Change Ticket with the Title and Description fields populated. No other fields populate. For testing, I used a clean "Normal Change Template (default)", I cleared all fields and removed
Bug - When default language is Arabic, SDP can't load personalized language like English
Hi, My default language is Arabic, but I want to use English language for my profile (personalize section). When I change personalize language to non-arabic language(English), SDP page can't load and see white and empty screen like attachment, but when
Change template selection based on change type?
Currently in my version of SDP, when you create a new change, the first field to select is the Change Template. I'd like to set it up so that when a new change is created, the user selects the change type, and based on the type selected, the template
Remove Login Fix
We are currently on build 11200 and cannot remove logins from users/technicians. Is there a way to do this manually through the database (we use MSSQL)? Which table does this field live in? We realize this was fixed in a subsequent update but we can't
External chat widget not working/login issue in chrome
Hi, My external chat plugin is not working in chrome, as It doesn't pickup the login info and keep asking for login in the application even when I have logged in servicedesk plus, maybe the issue is with its cookie, I have an external website where I
[SD-90704 ] Database SQl Error
Hi .Had a question I get this "Internal Error" when I write a script more than 240 line in custom function when the Database is Sql Server . But this error has not seen in the postgres database. I have been tested this issue in versions 11302 and
DELETING NON ORGANAZATION AND DUPLICATE REQUESTERS FROM REQUESTER MODULE.
Hi All I am trying to delete all non organization requesters and duplicate requester s from requester list but they seem to appear again once i log out and log in to service desk plu. What can be done to delete them permanently from the requester list?
Restore deleted requestor
When using active directory and you import the user accounts. Everything works as usual. I deleted an account from the requester list and need to restore it back to being active. Please advise.
Login page does not show the username and password box
After upgrade to 11303, login page does not show the username and password box. We cannot access the application. Any possible solution? It is urgent. Thanks
Enable Mail Fetching on Test Environment
We have a test environment set up for ServiceDesk. This is so we can do the obvious testing of anything new in the updates or any big scripts/functions we'd like to use on our production version. I've created an account in AD and assigned it a 365 G1
CAN'T ACCESS TICKETING TOOL
Dears, I'm unable to access my ticketing portal, can someone please help us get back it. below is the error i'm getting.
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