Error: EWS message in ServiceDesk Plus (linux)
Good morning, we are testing the ServiceDesk Plus Free Edition system; however, when configuring the "mail server" options, the message "The value indicated for the incomingEwsEmailAddress parameter is not valid" appears. In the configuration we are registering
[SD-95450] Hide Security Risk banner
Hello, How can I hide the security risk banner in 11205? I don't necessarily want to use the recommended settings. Warning : Potential Security Risk detected. Know more
[SD-96511] Business Rules stop working after upgrade from 11207 to 11301
Hello, Today I apply the upgrade from 11207 to 11301 and suddenly my Business Rules stop working at all. Any action within the rule that worked before, does not work now. Rule image attached.
No AD-Domain available / could be added
Help says: When you set up the application and start it for the first time, the application automatically discovers all the available Windows domain in your network. In my case this there is no AD-Domain visible. I tried to add the domain manually, but
Disable default request template setting doesn't work
Hi, I set the setting "Disable default request template" to value "Yes" but it doesn't work. Technicians still have this template on request catalog. And the second question - Can i set selected template on "New" button?
Assigning Users to Tasks
We created a custom Change Control process using the Request to Change template in ServiceDesk Plus. After initial approval of the Request and assiging a Change, we move it to a Task Creation status under Implementation. The Requestor is responsible
Can someone explain to me this LDAPS certificate requirement?
I'm trying to make an LDAP connection from Service Desk to our domain controller ldaps://servername.domainname:636 and when I click Save and Import, I get the following error: FAILURE: Domain Controller saved successfully, but error occurred while trying
Not showing requests to some support groups
Hello There, I want to make it services shown only to some support groups. When I create new service catalog and in the "Associate Support Groups to Template" I choose only the group that I want but I still can see with other support groups when I login
[SOLVED] restore failed
Hello After a upgrade failed I try to restore but it failed please find file attached with detail Thanks
Add asset to Reqest?
Hi, Can I assign an Request to an Asset? Ex: We have 200 network sites where our users work (They Exist as Assets in SDP), sometimes our network vendor have problem with comunication on sites and I would like to make an incident when this happens and
Major Problems with Assets on 11205
We just recently updated to version 11205 and have several big issues. 1. Global Search gives an error when searching. (Attachment #1) 2. When searching all "In Use" assets, it will do a couple different things. The search can just result in an error,
Upgrade version from 11207 to 1130
Hello, We just upgraded to the latest available version 11.2 Build 11207, but the Help - About menu states that the latest version is 11.3 Build 11300. If we follow the link for service packs, there is no file to download in order to upgrade from 11207
user and password text box not showing in login page
I recently upgrade service desk to versión 11207 and the text box for user and password are not showing. login.html file is exactly the same as default.html under folder [servicedesk]\custom\login\ both files have the same div info: <div class="loginform"
Duplicate Tickets
Hi. We are not a user of ManageEngine but one of our customers are. We are having an issue where their system is generating a number of duplicate tickets on our system and no doubt it is on their too. What is happening is that they generate a new support
Field and Form Rules does not work when using SITE and Custom Script
Hello - I am on the latest SDP version I have been having lots of issues with the Field and Form Rules with no resolution from SDP. I did some more digging this morning and I believe i know why it's not working, but unable to understand why. If I add
[SD-96340] Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP Version: 11203 there is same issue in 11206 or 11144 or lower versions.
Unable to Perform Non-IT Asset Import
So when we try to perform a NON-IT Asset Import, we receive an error. (Seen Below) We just updated to 11205, and testing it again on 11207. Same issue on both versions. These are the same steps/settings I've used for the last 3 years. Now, if I change
Office 365 settings not working for my organisation
Hi guys, Please help me setup the outgoing email server correctly. Since we moved to 365 is not sending any notifications when a ticket is created.
The default Custom Function (Custom mail notification from request) NOT working
Hi - There seems to be lots of issue going on with the Custom Script and Custom Functions in SDP lately. I'm trying to use the "default" send email notification Custom Function but I keep getting the following error: "Error at line : 17, Function specified
Can't transfer SDP to new server
We want to transfer SDP 1. Now, we have SDP standart 11.2/11207 free version with database postgresql. Stoped service ManageEngine ServiceDesk Plus in services.msc, do a manually backup from cmd (administrator) - C:\Program Files\ManageEngine\ServiceDesk\bin>backUpData.bat
[SD-92864] ISREAD feature for read shared request
Hi, I shared my request with other technician. Now I want to know the request when was opened by other technician. I want to track request from other people for read request. Whats should I do? Do you have any solution for this needs? SDP v11.1.35 MS
Unable to restore database
Hi, When I restore backup this error appears: My backup Version is:1121 My Fersh installation is:1121 Unable to restore database : The INSERT statement conflicted with the FOREIGN KEY constraint "AuditFailureInfo_FK1". The conflict occurred in database
java.lang.OutOfMemory: Java Heap Space error when running backups
Hi All, We recently moved our Service Desk 8207 onto a new Windows 2008 Server, I noticed that Backups fail to run due to the following error. Please wait ! backup in Progress................... 0-----------------------50------------------------100(%) ========================= stopping DB Server >>>>> false Exception in thread "main" java.lang.OutOfMemoryError: Java heap space We have updated our wrapper and startdb.bat files to suit 4GB (current server RAM) and 3GB, but we still receive the
API assign request to techinician error
Hello, I am trying to assign a request to a technician over the API, but am getting a response with "User does not have this permsission". The user has a role of SDAdmin. How do I give permission to assign request to the user?
Request Emails Time Sent shows UTC time instead of local timezone
I was reviewing conversations associated with a Request. A customer replied to the request email and I noticed the Sent time for the Notification email was in UTC instead of our local timezone. We are in US Central timezone. I've checked the time and
send email
Good day! From the application, you must send a letter not to the author of the application. After entering the recipient's address and pressing the Send button, the button becomes inactive and the letter is not sent.
[SD-94922] Can't send emails after 11203 update
Hi, I have an issue since 11203 update. I updated from 11139 to 11203 and now, we can't send emails from the app. On reply screen, we click on "Send" button but the app remains stucked there. On serverout0.txt I can see the following error but I can't
Header Icon
Today, the layout of the header icons is suddenly messed up I restarted the service but the problem still exists Why did this happen? In which css should I modify it?
Where to find API logs?
Hello, I'm looking for a way to debug API GET/POST requests made to SDP from external scripts. What log files should I be looking at? I've been exploring the logs folder to no avail. Thanks, Filipe
Custom Function - Final Approval Notification
I've added a custom function that worked in testing. The goal is for it to send out an email notification to a target email ONLY when the final approval on a form is attained. I do not want notifications on the initial approval actions. Final only. But
SD+ - Migration aborted due to duplicate data.
Hi, we are running SD+ 11.0 Build 11009. When upgrading with ManageEngine_ServiceDesk_Plus_11_0_0_SP-1_0_0_Windows, we immediately see a warning Patch cannot be applied as duplicate entries are found when altering database tables. Refer logs for more
Request Question Data in API for opening a child ticket
Hello, I'm new to working with the API so this may be a basic question. So I have been working on a Request custom function that will open a child request based on when a parent request is closed. I have been able to make this work but what I would
Moved Manage Engine ServiceDeskPlus installation to a different drive, now images are broken
Hi We moved our ServiceDesk Plus installation to a different drive to accomodate its continued growth, but we've found that all the images in our Solutions are showing as broken links. Is there a way that we can fix this without moving data back?
After 11.2 update, business rule no longer automatically closing tickets
We had a business rule set up that automatically applies an incident template and closes tickets. It not longer auto closes the tickets after the 11.2. update. Please help! SmallBestOriginalRemove
How to mandate some field for approver in each stage in CHANGE workflow
Hi, I have a major change workflow in my org. In my workflow, every approver in own stage should be fill some field and approve stage for move to next stage. As matter of fact, I want to mandatory some fields to be fill-in before closing some stage of
HTML in email templates
Hi, Just wondering how/if I can edit the html of the email templates directly? I cant seem to get any html code to work in the default editor and I was wondering if there is somewhere else i should be editing the template? Thanks, Kyle
SAML Single Sign-On with URL Rewrites
Good afternoon, My organization recently purchased a ME ServiceDeskPlus on-premise license and I had the task of setting it up. Since we're running multiple ManageEngine services on the same server, I utilized IIS Reverse Proxy URL Rewrites to redirect incoming HTTPS traffic over 443 to the default ports of our various services. In this case: https://servicedesk.company.com:443 rewrites to http://localhost:8080 to get to ServiceDesk. That all functions perfectly fine, however things seem to get weird
Change request status when timer starts
Hi everybody! there is a way to set a rule that changes the status of the request when the technician starts the timer. Thanks!
Custom Trigger Not Firing on Edit
I have created a custom trigger and set it to run "When a Request is created and edited" and when a ticket is created, runs without issue. But if I edit the ticket (change a drop-down or edit the description) nothing happens. The history page shows
Extra Key Found in JSON
We have found that when I'm editing some service catalog templates that I receive a "Extra key found in JSON" error. I have traced it to editing the "Urgency" field.
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