[SD-84669] Draft Replies - cursor moves/text no longer types when saving
When a reply is saved as draft and the green "Draft Saved" box appears over the text the cursor for some jumps back to the start or the remaining typed text is not received. Running SDP 11139. Affected users are Win 10 with latest Edge or Chrome. Doesn't
How to restore a deleted Asset?
The symbol for deleting an Asset is a Trashcan, and a Trashcan in Computer-lingo usually means one can recover items from it. How do I recover Assets from the Trashcan and how long does the Trashcan save Assets?
Answers to request
11205 Not displayed answers to request. The answer is displayed on behalf of SD if SD is indicated in the copy. If you specify only the author of the request, the response will not be displayed in the request. The response from the author of the request
Security Warning
Hi there, how do we stop the below warning, we will not be enabling some of these features but cannot have this warning on at all times.
What's different between Service Desk Plus and Service Desk Plus MSP ?
Hello, What's different between Service Desk and Service Desk MSP versions ? I had seen only one things, MSP version work better than non-MSP version because MSP version has better cache params. But even so MSP version is faster than non-MSP version,
[SOLVED] "SD-80460" SCCM integration no software found and Scanning in progress and
Hi, has anybody gotten the SCCM integration to find software installed on the pcs? The hardware import works nicely for us - but no software is found Thanks Michael
SurveyLink
Hi Community Has anyone been able to make use of survey link on their closed template. We are having an issue where the link returns a 404 error (Not Found). Just wanna know if any one else has this problem or if they have fixed it ? Our ticket is sitting
Issue with 11202
There are issues when requester forms loads on service request where the field and form rules do not apply correctly on the form. For example, I have created a script to hide the SLA on the service form with $CS.hideElement("sla_message_wrapper"); But
[SD-94731] CAB recommendations are not added when a change is carried out by non SDAdmin role
Ticket [## 6881697 ##] builds 11200/11202 We have upgraded our Change workflows to include Approval step. I have made sure that all CAB members are added in CAB lists and now every time when a Change is carried out by a standard technician without Admin
can't answer in the request
Hello. Can't answer in the request. In the web version, can't reply to the request. The answer button becomes inactive and the answer does not go away. version: 11.2 Сборка 11203
Inline images missing from Solutions after 11.2 update
Hello, After updating to version 11200 (from 11139), many of our older Solutions have 'lost' their inline images. A broken image icon is displayed instead. I can still find the images stored on the server under the following folder: \ManageEngine\ServiceDesk\inlineimages\Solution\x
Asset Scanning not working due Timeout in agent communication.
Currently I facing issue which it's for most devices Error : Timeout in agent communication. Currently the number of license for users are 1000 and 926 are failed during last scan which I check some round devices with exact device I found most of them
ADD_ATTACHMENT with XML or json
I would like to add an attachement to a ticket using xml or json but I have not found much info online besides people using C# or python. I tried doing: http://somesite/xxxx/request?OPERATION_NAME=ADD_ATTACHMENT&format=XML&TECHNICIAN_KEY=xxxx-xxxx-xx...&INPUT_DATA= C:\users\...\...filename.txt but I keep getting the error: Error when adding attachmentthe request doesn't contain a multipart/form-data or multipart/mixed stream, content type header is nul Does anyone have any suggestions?
Request Custom Function does not work
Hi I am trying to use a Request Custom Function to change request_type and Mode on created Request. Using this code but when I test execute nothing happend and no error. requestObj.put("request_type", {"name":"Incident","id":"1"}); requestObj.put("mode",
Notification Emails Suddenly Stop Working
Our SDP suddenly does not send out any notification emails when there are new tickets recorded. Manually sending an email by replying to a ticket also shows error. Anyone know what's the issue?
$SurveyLink error (user:port)
While im going to use servey email, the satisfied & unsatisfied choice link is broken. instead of "https://nameserver/$SurveyLink" when clicked it became "https://username_server:port/$SurveyLink"
Software Reports
The installed figure i get in the reports under software doesnt match when i go in through assets, it does in the initial table but when you click into it for more detail it shows a reduced figure, does anyone know why? (Running build 11.2 11202 En
Custom Fields for Requesters
Good Morning All!!! I have an onsite copy of the latest and greatest version of servicedesk plus. I need to add 3 custom fields for a requester. They are date/time fields for availability to work with IT. I added the custom fields and I have them on
Approver Reminder Notification
Hi, I am trying to figure out where this email is derived from so I can edit the template. Does anyone know how I can figure out where this template/option is? Here is a sample email of what a user receives: From: BancOfCal Service Desk Team [mailto:thehelpdesk@bancofcal.com] Sent: Sunday, December 11, 2016 10:00 AM To: Joe Smith Subject: Approval reminder notification. Dear Joe Smith, You have pending approvals which require immediate attention. Click on the link below to take necessary actions.
Restoring mysql data to postgres fail
HI, I am getting below error while restoring from backup. Can anyone please help on this? Regards. Hasan ********************************************************************************* You chose to open this file: C:\ManageEngine\backup\backup_mysql_9200_fullbackup_05_06_2021_12_22\backup_mysql_9200_fullbackup_05_06_2021_12_22_part_1.data
Changing the request template in active request
Hi, I'd like to change the request template in active request with another (wrong) template. Business Rule doesn't work. I've 2 types of request and my rule depend on them: If type of request is .... change the request template to ..... Heeelp.
Problem with update from 11143 to 11200
Hi, guys When I try to update from 11143 to 11200 the proces freezes to 6% and not continues. If it helps - It is attached updatemgrlog0.txt
Stop Help Videos from playing automatically
Does anyone know how to stop the Help Videos from playing automatically? We are on SDP 11.0 Build 11005, and when on the request list view screen the Help Videos will randomly popup as we go about our day.
http to https redirect instructions do not work for 11202
Hi! I upgraded to 11202 last night and put the following line in the server.xml file as usual and restarted the service but http to https redirection still does not work. Please help: <Connector port="80" redirectPort="443"/>
New Integration "Actionable messages in Outlook" does not work as per the documentation.
Hello All, I am trying to integrate the new feature incorporated with new ServiceDesk Plus standard edition application that is : Actionable messages in Outlook". I have followed the document https://help.servicedeskplus.com/outlook-actionable-messages
How to extract certain string from the Description field and set the string in another field
Hi all, I am new to ME and my vendor had set up ME service desk to receive email from another system and then automatically create a request/ticket. I wanted to automatically extract certain information from the email and populate a field in the request
Not accessebile through ip:port
I have installed service desk plus on my computer the standard version but can only log in on the local host. I can't seem to login from another PC using ip address: port number.
Workstation asset assignment not correct
Version: 11.1.0 Build 11130 Desktop Central is being used to scan workstations and ServiceDesk is using the APi integration to bring the asset inventory into the SDP CMDB. When looking at the asset details, the hostname and ip address for the asset are
Allow Access-Control-Allow-Origin for Custom Menu
Hi, I want to create a custom pop-up menu for create issue in our issue tracker (Not JIRA). I need to call APi by javascript library like axios, but unfortunately I get error "Allow Access-Control-Allow-Origin". I see this post and follow this instruction
API V3 - Unable to query requests
Hi, we're trying to get all requests based on certain criteria via the V3 API web services. I can successfully query it using PostMan but not C#. PostMan allows to export code for various languages, including RestSharp which uses C# and .NET. I've also
Missing "canceled" status in bulk edit mode
I have 100 requests which I'd like to cancel (duplicate tickets created by an integration) in bulk edit mode. The "canceled" status is not available in the drop down box, however it does exist in Help Desk customizer and in individual tickets. I was
ServiceDesk Plus keeps crashing
Our service desk plus keeps crashing every time we restart it. This has been ongoing for over a week now. Keeps bringing SDP-Crash Out of Memory error. please assist.
Blank webpage loading after ServiceDesk startup
Hi, I'm trying to setup a new install and I have a lot of trouble getting SDP to start however after closing some background apps and playing around I finally got it to start but now it just loads a blank webpage with 0 code in it after it starts. Attached
Asset Description - Truncates t0 250 chars without warning
Running MESDP 11.1 Build 11141 Editing a Description of an Asset seems to be limited to 250 chars. But the system doesn't give any warning about this in any way when editing/saving. I just lost a good chunk of notes on an Asset due to this. (i.e., I
IMAPS connectivity to MSO365 Mailbox
We are not able to get our on premise app to authenticate with MSO365 for Incoming mail. We are using IMAPs, and have set it up as recommended (see attachments for setup and MSO365 connectivity test), but still cannot get a Fetch to work.
$AllTechnician Variable in Change View Breaks Planning Fields - v11140
Hello! Ever since upgrading from v11133 to v11140, we've been having an issue where if the $AllTechnician variable is present in a Change in the "Change View" field on the Submission tab, then the Planning tab no longer saves input. You can type in the
Issue update to 10515 to 11000
Hi Following the migration sequence in https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html, I want update from 10515 to 11000 and follow to 11202. Download the 11000 ppm file an get error: Record not found Please re-try
Running Python Script fails on file_Path
Hi, trying to use my first Python script for ServiceDeskPlus I keep running into an error that drives me crazy. The script has been downloaded here (Script to send reminder emails to requester when there is no response from them for more than a specified
Upgrade from 9402 to 10000
I am trying to upgrade service desk plus from 9402 to 11202. So I am trying to update it first to 10000 but it is not upgrading. It just give a message that uninstallation is complete and close button (in attachment). Log files are in attachment. File
Why instance owner can't change production to pre-production
Hi, I created a new instance and change to production status for test, now I want to change instance status to pre-production. Already I can not. In this situation I don't want to show this instance to users. What should I do? Build No: 11.1.35 DB: MS
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